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All reviews gordon river omelette bar made to order omelets omelette station river view tin city flight path zero entry fire pit overlooking the water beautiful hotel parking garage boat rentals pool area beautiful pool shuttle service full kitchen
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Reviewed 5 weeks ago

I love this place. Modern, spacious and fantastic location. I'm always recommending this hotel to fellow brits who want to visit 'paradise coast'.

Great pool area with stunning views across the Gordon River - when sun sets, be sure to grab a drink and relax by the fire pit on the waters edge.

Thank you Jay and team for keeping this hotel so wonderful! We will be back.

Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Adam C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatthousenaples, General Manager at Hyatt House Naples, responded to this reviewResponded 4 weeks ago

Good Afternoon Adam C:

Well, we definitely hope that you do stay with us again! Thank you so much for sharing your experience and for the lovely comments regarding our location, and stunning views of the Gordon River. We cannot wait to welcome you and your friends back. We will save a place by the fire pit for you!

Best Regards,

Jay Slaboch

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 November 2018 via mobile

I was in Naples for work. I found all aspects of the hotel from check in to cleanliness of room and comfortable bed to be excellent. I will add that the attentive service at the bar with Rebecca and Toni exceeded expectations. Thank you for a pleasant break from the normal business hotel. I will be back.

Date of stay: October 2018
Trip type: Travelled solo
Thank frankm754
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatthousenaples, General Manager at Hyatt House Naples, responded to this reviewResponded 10 November 2018

Good Afternoon frankm754:

Thank you for the kind words about our staff, and the attentive service that was provided at our Latitude 26 restaurant. Also, so happy to hear that you found all aspects of the hotel to be excellent, from checking in at the front desk, to the clean and comfortable rooms. We cannot wait to welcome you back.

Best Regards,

Jay Slaboch

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 November 2018

My wife and I are considering moving to the area so the trip was a scouting mission. Days were busy and it was nice to come back to a clean hotel for drinks, dinner, to relax and sleep. Room was very nice (new) and they upgraded us to a suite. We'll be back.

Date of stay: November 2018
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank LightPacker280125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatthousenaples, General Manager at Hyatt House Naples, responded to this reviewResponded 10 November 2018

Good Afternoon LLightPacker280125:

We are glad to hear that you had such a comfortable stay with us. Our entire staff welcomes the opportunity to provide excellent services and accommodations. We are going to hold you to your vow and welcome you back the next time for an amazing vacation!

Best Regards,

Jay Slaboch

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 November 2018

Customer service worst ever, room was not cleaned properly and items used not always replaced.Torn bedsheets , boat hire company within hotel grounds next to swimming pool used foul and abusive language on numerous occasions.

Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank KevinD5768
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatthousenaples, General Manager at Hyatt House Naples, responded to this reviewResponded 9 November 2018

Good Afternoon KevinD5768:

We appreciate your taking the time to write a review. It’s unfortunate that you witnessed this behavior from the boat rental company. We will take the constructive criticisms on the few shortcomings during your stay to our management staff. We respect and welcome any chance to improve, and will use this as an aid to always deliver a “5-Star” experience to every guest.

Best Regards,

Jay Slaboch

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Reviewed 5 November 2018

This is a wonderful niche property in Naples. So glad to have a hotel with the feel of the larger Hyatt hotels but the comforts of the smaller Hyatt Place hotels. A great mixture with good feel and excellent rooms, staff, etc.

Date of stay: October 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Tallygolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatthousenaples, General Manager at Hyatt House Naples, responded to this reviewResponded 10 November 2018

Good Afternoon Tallygolf:

We are so happy to hear that you enjoyed your stay. We appreciate you taking the time to write a review, and hope to welcome you back to “Our House” real soon.

Best Regards,

Jay Slaboch

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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