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All reviews l occitane front desk family pool ocean front adult pool amazing service beautiful hotel lobby bar the hotel manager an umbrella girls trip pool staff the entire staff art deco valet parking oscar omari
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Reviewed 27 February 2021 via mobile

Had a 3 night stay here, this has one of the best services on the beach, I’ve stayed a lot of places here. Sean and Nelson were always on point and Eni the manager was there for everything we needed; she was always constantly checking in. Highly recommend to anyone looking to stay here in Miami Beach .

Date of stay: February 2021
Trip type: Travelled with friends
Thank tonyt_lca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacqueline Lejart, General Manager at Cadillac Hotel & Beach Club, Autograph Collection, responded to this reviewResponded 1 March 2021

tonyt_lca,
Thanks for your amazing review. We are glad to see that our attentive service and staff friendliness impressed.
We hope you will be our guest again.
Best wishes from the Cadillac Hotel & Beach Club,
Jacqueline Lejart, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2021

-check in took an hour with nobody else in line. Staff was rude.
-we were told our rooms wouldn't be ready until 7PM (check in is at 4pm) Not what you want to hear after a 6 hour flight from LAX
-bellboy loaded out luggage on a cart then disappeared, we had to unload and carry it up ourselves. Not a problem, but not a nice gesture
-rooms were dirty and downright gross. hair on floor, sand, not cleaned very well at all. We had to clean the floor ourselves
-NO HOUSEKEEPING?!? Are you kidding me....$450 a night and they will not clean my room?
-Had to call the front desk for towels, coffee, etc. NOT a 4 star experience.
-Trash everywhere in the hallways because rooms are not being cleaned.
-Valet took 30 minutes to get your car and charges $42 a night, ridiculous for the service. Once it took an hour, we missed our reservation because of it.
-Valet was VERY rude, I heard him speaking to other guests as well.
-One elevator was broken, took forever to get to our floor from the lobby.
-Pool closes at 8PM. Way too early.
-Only good thing is the bar and the grounds are pretty nice. Jacuzzi is tiny and we were never able to get in.

Date of stay: February 2021
1  Thank Travis R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacqueline Lejart, General Manager at Cadillac Hotel & Beach Club, Autograph Collection, responded to this reviewResponded 1 March 2021

Travis R,
Thanks for sharing your comments from your stay with us. We understand that we were not able to meet your expectations and apologize for the shortfall in service. We hope you will be our guest again once all Covid 19 restrictions have also been lifted for us and we can offer traditional Housekeeping service again, as we used to have in place.
Best wishes from the Cadillac Hotel & Beach Club
Jacqueline Lejart, General Manager

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Reviewed 26 February 2021 via mobile

Great alternative trip to Miami as a backup to our planned Cancun trip. Pleasantly surprised you the 80 degree weather and terrific ocean swimming weather. We had an ocean view room with a small terrace. Loved the included padded beach loungers. While we did not use the beach food/drink service, we saw the servers hustle. Loved the cute outdoor beach tiki bar and enjoyed appetizers and drinks the first night. We spent every late afternoon in the adult pool. Appreciated the Covid safety precautions everyone took including mask wearing inside all the time. The rooms were on the small side, but very clean and utilized the mini fridge with our own beverages and snacks. We also enjoyed coffee and dinner at the restaurant on site- including the happy hour oysters. We used the complimentary bikes twice and ride down to south Miami beach . So fun!

Date of stay: February 2021
Trip type: Travelled as a couple
Thank kimi913
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacqueline Lejart, General Manager at Cadillac Hotel & Beach Club, Autograph Collection, responded to this reviewResponded 26 February 2021

kimi913,
Thanks for sharing your wonderful experience from your recent visit. It makes us happy that your stay was amazing and you enjoyed all our amenities, from our relaxing heated pools, to our white sand beaches with crystal clear water and our food and beverage offerings.
We hope you will be visiting us again, we are looking forward to your next trip.
Best wishes from the Cadillac Hotel & Beach Club
Jacqueline Lejart, General Manager

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Reviewed 23 February 2021 via mobile

Horrible service from beach chair people most workers on phones not assisting guests. We ordered a 55.00 pitcher of drinks and it took an hour and we think it barely had alcohol. I had to go get it from them myself. Expect better for the price we pay.

Date of stay: February 2021
Trip type: Travelled as a couple
1  Thank T1874IUscottk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacqueline Lejart, General Manager at Cadillac Hotel & Beach Club, Autograph Collection, responded to this reviewResponded 25 February 2021

T1874IUscottk,
Thanks for sharing your review with us. We are saddened to see your disappointing beach experience and for the lack of attentiveness we sincerely apologize. We believe our Food and Beverage manager was in touch with you directly and hope the remainder of your stay will be flawless and enjoyable.
Best wishes from the Cadillac Hotel & Beach Club
Jacqueline Lejart, General Manager

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Reviewed 23 February 2021

A group of 6 of us went to Miami Beach for my friends 40th birthday celebration and we stayed 3 nights at Cadillac. The rooms were very nice and clean and it was quiet in our at night. We stayed on the 6th floor and had a view of Collins Street. It felt very secure, as you need a keycard to get the elevator to your floor. There are two pools, one is adults-only. We rented a private cabana at the adults-only pool for each of the 3 days that we were there and Ariel took amazing care of us. Look into renting a cabana if you have a group. The cabana rental includes food and drinks (no alcohol included) and you get the cabana for the entire day (until 6:00), so you can come and go without having to worry about losing your spot by the pool. Talk to the concierge for awesome recommendations of where to eat and drink and what to see. We had the brunch buffet at the hotel restaurant (Donna Mare) on the morning before we flew out - not worth it. Over $30 per person after taxes and resort fees, and the food was nothing special. Getting to the beach from the hotel was not super easy, but I think it had to do with the construction on the boardwalk, which I’m sure is out of the control of the hotel. I would stay here again!

Date of stay: February 2021
Trip type: Travelled with friends
Thank LaceFaceFWTX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacqueline Lejart, General Manager at Cadillac Hotel & Beach Club, Autograph Collection, responded to this reviewResponded 23 February 2021

LaceFaceFWTX,
Thanks for sharing your wonderful review from your birthday getaway with your friends. We are glad that you had a fun visit and enjoyed our pool area and private pool cabanas.
We are looking forward to welcoming you back as our Guests.
Best wishes from the Cadillac Hotel & Beach Club,
Jacqueline Lejart, General Manager

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