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Reviewed 28 June 2018 via mobile

Everyone from the pool towel lady to the bartenders are super nice. The bartenders are very nice and talkative. The pink lemonade (vodka) is the best. I have gotten diverse bartenders on a personal level from Pedro, Armand, and Angel, to my favorite, Colleen. I love how their name tags also state their nationality (great talking point). The facilities and view are beautiful.

Stayed: June 2018, travelled with family
Thank Anthony G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fritz C, Front Office Manager at The Palms Hotel & Spa, responded to this reviewResponded 7 July 2018

Dear Anthony,

Thank you very much for your five star review. You can't go wrong with the pink lemonade vodka Our bartenders are truly awesome, and we will pass along your kind words to them. We look forward to seeing you again soon in Sunny South Florida!

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Reviewed 28 June 2018 via mobile

My wife and I were celebrating our 7th wedding anniversary at this hotel. The service was excellent. We had several beach days and Marlon and his crew were exceptional. Food came fast, service was amazing, and it was a healthy portion of food! We're spending our last day today on the beach and we're looking forward to seeing Marlon-Andre again! You can't go wrong here.

Stayed: June 2018, travelled as a couple
Thank Darryl C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fritz C, Front Office Manager at The Palms Hotel & Spa, responded to this reviewResponded 7 July 2018

Dear Darryl,

Happy anniversary! We sincerely appreciate your positive feedback regarding your visit. We'd love to have you back for a luxurious stay at the Palms Hotel & Spa!

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Reviewed 28 June 2018 via mobile

The Palm was such a phenomenal experience. Everything from the bellman Max to the check in process. It was a smooth easy transition. I really enjoyed the pool area and the complimentary yoga. Nice job

Stayed: June 2018, travelled with friends
Thank Hollisha B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fritz C, Front Office Manager at The Palms Hotel & Spa, responded to this reviewResponded 7 July 2018

Dear Hollisha,

Thank you for your wonderful five star review. We are delighted to hear you enjoyed the pool area and our fabulous yoga sessions. We hope to see you again soon!

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Reviewed 28 June 2018

Absolutely terrible since the second we arrived. Took forever to get checked in after a long flight, stiff beds with bad pillows, broken tv in our room, rude service and surprise charges. The only good thing was the hotel view.

No one seemed to care about helping us even though we were patient and polite.

  • Stayed: June 2018, travelled as a couple
    • Sleep Quality
    • Service
Thank Nathan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alma C, Manager at The Palms Hotel & Spa, responded to this reviewResponded 29 June 2018

Dear Nathan C
Allow us to start off by thanking you for staying with us and for taking the time to write a review. It has been to our deep regret to learn of the less than perfect experience you had during your stay. Our team’s primary goal is to make sure that every guest feels cared for, appreciated and respected at every encounter and we would like to offer our sincere apologies, if the service rendered to you was anything less than that. We would be grateful if you could email me directly under alma@thepalmshotel.com and let me know which room you stayed in so that we can better address the issues you mentioned. I look forward to your receiving your email.
Sincerely,
Alma

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Reviewed 27 June 2018 via mobile

We're finally back! I cannot wait every year for the summer vacation to pack our things for The Palms Paradise. There are some new faces but same great smiles and great service.
Our room with an ocean view has a very nice shower tile floor, different from what we had in other years.
Many thanks to everyone, the cleaning personnel, it's so nice to find the room all clean and tidy when coming back from the beach and the Godiva chocolates in the evening. Thanks to Mihai, Johan, Vele, Janexis at the Essensia Restaurant and patio, for great service while we enjoyed lunch and the soccer games.
And thank you to the beach guys, Christoph, Tony, the towel people, I love their smoothies on the beach and the fruity water.

Stayed: June 2018, travelled with family
Thank Pandalite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fritz C, Front Office Manager at The Palms Hotel & Spa, responded to this reviewResponded 7 July 2018

Dear Pandalite,

It is our pleasure to have you back! What can I say? The Palms Hotel & Spa is the perfect summer getaway hotel with our friendly staff and their smiling faces. We will definitely pass along your kind words to the staff members who made your stay memorable. See you again next summer!

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