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“Horrible Customer Service”

Laserland & Adventure
Ranked #33 of 67 Fun & Games in Miami
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Attraction details
Recommended length of visit: 1-2 hours
Owner description: Laser-tag is a fast paced game played in a high tech environment. It’s fun for the young as well as the young at heart!! Laser-tag combines cutting edge computer technology with an action-oriented game to create an exhilarating, heart-pounding adventure in which strategy and teamwork are joined to defeat your opponents while having fun!
Useful Information: Activities for young children, Wheelchair access, Bathroom facilities, Activities for older children, Food available for purchase
Reviewed 2 October 2015

I should have read some of the reviews before purchasing a Groupon for this place. I've had my reservation cancelled twice in consecutive weeks. The first time they called me two days prior to my reservation. Just telling me that they would be closed. They gave me a two hour cancellation call the second time. The lady on the phone, Merriam (I believe), claimed that she was taking the initiative by calling me. Doing me a favor so that I wouldn't have to drive over there to find the establishment closed.

You must have pretty low standards of customer service and professionalism. Here's an idea: Clear the time on your reservation book for your anniversary party, so that you don't take reservations during that time. Also, there wasn't a supervisor or a manager that I could speak with. And that might be the problem: No leadership or accountability right before your anniversary party.

Thanks for dampening on what should have been a nice night with my kids.

PS...Groupon refunded me the purchase.

2  Thank O-team
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MediaLaserland, General Manager at Laserland & Adventure, responded to this reviewResponded 21 October 2015

We deeply apologize for the experience you had we us and all the inconvenience this might have caused you. We work very hard every day to improve our services and regret having issues, such as this one, with any client, specially when these issues affect the little ones of the house. We take full responsibilities for this and assure you we will continue to work on improving each and every day.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (9)
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5 - 9 of 9 reviews

Reviewed 27 August 2015 via mobile

My sister and I went with our four children. The kids had a blast and so did we! We'll be back for sure. The staff was really kind, even when arriving late due to car trouble, the gave us a couple of minutes after closing time.

1  Thank Cristina V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 November 2015 via mobile
Google Translation

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2015 via mobile
Google Translation

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
See more reviews
Reviewed 11 November 2015 via mobile
Google Translation

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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