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JW Marriott
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Reviewed 28 January 2021

Beach is BIG so there is a lot of room to spread out and enjoy. Pools on property were nice but even during the week chairs were hard to come by. Beautiful though.

Staffing Issues? (1) Check in took a little longer than it really should have since for the first 10 minutes I was in line (on a Sunday around 7 PM) there was only one employee assisting the line of about six parties also waiting to check in. Eventually two more employees came up to assist. (2) Later we went down to Quinn's for a bite to eat but left since no one came to take our order after being seated for about 10 minutes. And, yes, we were seated by a hostess.

Rooms are showing their age a little, but overall nice and seemed clean. Area is beautiful and walking along the beach was superb! (I would definitely recommend shoes as beach has lots of shells closer to the water.). We stayed in a Garden View room which was pretty quiet (other than the hallway noise).

Overall a little expensive for what you get (and parking is $25 self park or $30 valet per day), but beach access was pretty amazing!

Date of stay: January 2021
    • Rooms
    • Cleanliness
    • Service
1  Thank N7635GUchristiner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Team Marriott, Guest Services / Front Office at JW Marriott Marco Island Beach Resort, responded to this reviewResponded 29 January 2021

Dear N7635GUchristiner,

Thank you for being our guest. We are glad you enjoyed our refreshing rooms, and that you particularly loved our private beach. Our hotel offers a relaxing haven with three miles of white sand beach on the beautiful Gulf of Mexico. Your feedback about our service is also of utmost value to us as we are continually striving to enhance our guests' experience. We appreciate your business and hope to welcome you back soon to JW Marriott Marco Island Beach Resort.

Best Regards,
Marcus Borman
Resident Manager

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Reviewed 25 January 2021

This was my first trip since leaving Cabo last March with the pandemic. Normally I travel weekly for business and every couple months for pleasure. Initially we had booked a trip to Cancun but were concerned about Covid issues and being out of the country so we decided on the JW Marriott on Marco. Everything was great and you cannot beat the beach at this property. We felt like the staff were doing everything possible to keep everyone safe while still being friendly and attentive. I would highly recommend this property!

Date of stay: January 2021
    • Value
    • Rooms
    • Service
1  Thank Dagwood7937
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Team Marriott, Guest Services / Front Office at JW Marriott Marco Island Beach Resort, responded to this reviewResponded 26 January 2021

Dear Dagwood793,

Thank you for choosing JW Marriott Marco Island Beach Resort and for your excellent review. We are delighted to know that the tailored service provided by our associates exceeded your expectations, and you particularly loved our private beach. Thank you once more for recommending us to future guests, and we look forward to welcoming you again for another seamlessly crafted experience.

Best Regards,
Marcus Borman
Resident Manager



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Reviewed 24 January 2021 via mobile

Way too expensive for the service you receive. They are a big hotel just shuffling people through. They Cleary do not care about the experience at all. So bad we considered leaving early and switching hotels. They have a horrible “towel card” policy. You need to trade cards for towels at the beach and pool and bring your towels back to get your cards back. Those cards get thrown in a bucket(not cleaned)with every other card then they just randomly hand them back not cleaned. As if this policy wasn’t bad but during COVID it’s just not even responsible. We will never be back. They failed on so many levels but the worst on overall customer service.

Date of stay: January 2021
Trip type: Travelled with family
3  Thank Tztraveling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Team Marriott, Agency / Consultant at JW Marriott Marco Island Beach Resort, responded to this reviewResponded 25 January 2021

Dear Tztraveling,

Thank you for taking the time to evaluate your stay at our hotel. Our goal is always to create enriching experiences through our inspired service and commitment to quality, and we deeply regret the inconveniences you experienced. We are grateful for the feedback that helps us improve, and we hope to have another opportunity to provide you with the tailored and authentic hospitality for which we are known.

Best Regards,
Marcus Borman
Resident Manager

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Reviewed 23 January 2021 via mobile

I will preface this by saying I’ve stayed over 1000 nights in a hotel in the last 8 years give or take, so I’ve had my fair share of check-ins. Without making the story too long-winded, I will simply say that Christina <sp?> at the front desk went ABOVE AND SO FAR BEYOND anything I would’ve expected at check-in for my family and me. She was one of the kindest people I’ve ever dealt with, a quality that has been lost as of late. She made the trip so special for us, and my daughter and we will remember it forever. She personifies service and hospitality and is of the highest order. THANK YOU!!

As for the resort, it’s fantastic. Great for families and couples alike. The beach is pristine, and I’m sure I’ll be finding sand between my toes for months to come. We will absolutely come back, probably many times!! Well done.

Date of stay: January 2021
Trip type: Travelled with family
1  Thank 716andym
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Team Marriott, Agency / Consultant at JW Marriott Marco Island Beach Resort, responded to this reviewResponded 24 January 2021

Dear 716andym,

Thank you for such a generous review of JW Marriott Marco Island Beach Resort and for your kind recommendation. We are glad you had an enriching stay and that our front desk associate, Christina showed you the spirit of service we are known for. She will be pleased to hear your compliments. We are also happy to read you enjoyed our private beach. We appreciate your business, and we look forward to being your home the next time you are in our area.

Best Regards,
Marcus Borman
Resident Manager

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Reviewed 22 January 2021 via mobile

I hate writing a less than stellar review but everything at the JW seems to be not quite what you’d expect of a premium resort. I don’t think I’m high maintenance but this resort really misses the mark for what they charge a night. We had to beg to get our room serviced while there for 5 nights and even then, they failed to empty the garbage on numerous occasions. Restaurants all seem to have the same limited menu and the food quality is not good nor is the service. Having to pay to reserve chairs by the pool is an insult when already paying a premium for the resort plus a resort fee. We paid $40/day for our family by the tiki pool and when my 4 year old wanted to try the other pool one afternoon we were turned away because we didn’t pay for a chair and there were none remaining. So both pools would have set me back $80/day? Not indicative of a premium resort by any means. We won’t be back nor will I be recommending this to any of my fellow business travelers looking to stay in the Marriott brand for a family vacation.

Date of stay: December 2020
Trip type: Travelled with family
3  Thank AmyH721
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Team Marriott, Agency / Consultant at JW Marriott Marco Island Beach Resort, responded to this reviewResponded 22 January 2021

Dear AmyH721,

We appreciate your comments and apologize for not meeting your expectations at our pool. We regret any frustration and inconvenience you experienced, and we are very grateful for your patience. Your feedback is valuable to us as we are always looking for ways to improve. We are also sorry for your disappointment with our restaurants and for the oversights made when servicing your room. We hope you and your family will consider a return visit so we can provide you with the exceptional stay you deserve. Thank you again for choosing us for your visit to Marco Island; we wish you all the best.

Best Regards,
Marcus Borman
Resident Manager

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