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Reviewed 3 October 2016

After reading several reviews I made our selection to stay in this hotel. From the moment of checking into the hotel we were greeted with over the top service. The hotel was clean and modern. The setting was low light throughout the hotel. The food was delicious. The drinks at the bar were not the usually drinks one finds now made with mixes. All the drinks were from scratch. We enjoyed watching our drinks being made. The location of the hotel was perfect to Duvall Street. If you like quiet book the rooms not on Duval. I would like to single some employees out - bartenders Paul and Sean and desk workers Marie and Tom. I am unable to remember all the names but From the bellhops to the top! Thanks for your work. It showed! Thanks Paul. Hope to see ya in New Orleans at the sister hotel on your vacation!

Room Tip: By the pool. Not on Duval Street unless you planning on partying all night. Then by all means get rooms over Duval
  • Stayed: September 2016, travelled as a couple
    • Value
    • Location
    • Service
2  Thank _lesacasey44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abraham C, General Manager at The Saint Hotel Key West, Autograph Collection, responded to this reviewResponded 13 October 2016

Thank you for the fabulous review! The bar staff are getting a workout freshly squeezing all of our juices for the cocktails. The seven deadly sins and virtues drinks are becoming popular after our debut last week. Also we appreciate the feedback on our staff as we try to make everyone feel welcome and invite them into our little piece of heaven. Looking forward to wowing you once again on your next visit.

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Reviewed 1 October 2016 via mobile

I highly recommend this restaurant and bar. The cocktail menu was inventive and tasted amazing. I had the sloth and it was delicious.

My husband can't stop raving about how wonderful the skirt steak was. It had excellent flavor. The potatoes and spinach were also outstanding. I had the gnocchi carbonara. And it was so delicious. It was just enough and had an amazing taste.

Come here and enjoy.

Stayed: October 2016, travelled as a couple
1  Thank Cindy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abraham C, General Manager at The Saint Hotel Key West, Autograph Collection, responded to this reviewResponded 13 October 2016

You were some of the first guests to partake in our new fall menu and new drink menu. Thank you for the feedback and we're so happy that you enjoyed your time here. Stop by soon!

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Reviewed 1 October 2016 via mobile

We stayed at The Saint 3 nights and checked out this morning 10/1.
What a neat place from start to finish!
Bea at the front desk was so sweet and helpful the entire time. What a wonderful lady!
Paul in the bar/restaurant offered to make us a sandwich the day we arrived, even though the restaurant hours were over.
The bellmen were also very helpful and kind. Everyone was very nice!
We will be back!!
Laura and Shawn

Stayed: September 2016, travelled as a couple
1  Thank shawn m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abraham C, Front Office Manager at The Saint Hotel Key West, Autograph Collection, responded to this reviewResponded 13 October 2016

Laura and Shawn were such wonderful guests. It was a pleasure meeting you both and we look forward to seeing you sooner than later.

Cheers,

Bee

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Reviewed 1 October 2016 via mobile

I great place to stay just off Duval street. The registration staff was VERRY helpful with great suggestions. A very eclectic small hotel. A small bar area was very comfortable. Others have commented on the great bartender...that was not our experience. He seemed to be completely focused on his Brit and Aussie patrons to the exclusion of the rest of us. I would return here for the accommodations and pool area

Stayed: October 2016, travelled as a couple
1  Thank Karol64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abraham C, General Manager at The Saint Hotel Key West, Autograph Collection, responded to this reviewResponded 13 October 2016

Thank your for sharing your feedback regarding your stay with us.
Glad that you enjoyed our location and our facilities.
However, we are sincerely sorry to hear that you had a "less-than-perfect" experience at our bar. And I am 100% sure that if you give them a second chance, our staff will know how to make it right to you. Our bar is one of our major asset within our establishment. Their attention to details and their natural sympathy made them become a reference in the island.
We hope he will have the chance to fully meet your expectations during your next venue at the Saint.

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Reviewed 1 October 2016

We were in Key West September 18th thru September 22nd. We were supposed to meet another couple but unfortunately they couldn't make it because Anne- Marie broke her ankle shortly before the trip. So, we got to the "Saint Hotel" that Sunday after being dropped off by a taxi that we took from the airport. I would have never believed that something so beautiful would be behind the front doors that we entered. Once inside,the place was magnificent! The room, the pool, the bar/restaurant area were all so nice! I would be remiss if I did not mention how friendly and personable the staff was, particularly Gustavo Lobo and Maria. Gustavo was so helpful and friendly. He was so pleasant to be around. He went out of his way to help us, especially when we were at the pool. And Maria, she was so personable and a pleasure to talk to. Both were outstanding people! Wish we could have stayed longer! We mistakenly left a bag of gifts at the hotel when we had already left for home and after calling the hotel to see if we had left it there, it was sent back to our home within five days! Great place, both hotel and island!!!!!!!!!

  • Stayed: September 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank myannone19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abraham C, General Manager at The Saint Hotel Key West, Autograph Collection, responded to this reviewResponded 13 October 2016

Thank your for this amazing review.
Please be sure that I will share this comment with Gustavo & Maria. They make us proud everyday by providing a genuinely caring service to our guests.
In addition, we are flatted that you truly appreciate the unique decor and saintly vibe of our establishment. And it is true that the Saint is full of surprises and mystery...
On the other hand, I am sorry to hear that your trip with us was too short, but note that we will always be pleased to have you here in Key West.

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