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Reviews (2 571)
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1 437
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Reviewed 3 weeks ago

false advertisement. I got the econolodge experience. Dont be fooled by the pictures and webpage. 1 star hotel. Location is ok but the price does not match the hotel experience. I recommend the hotel next door to it.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank Marvin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest1_Relations, Guest Relations Manager at Hyatt Centric Key West Resort and Spa, responded to this reviewResponded 3 weeks ago

Greetings Marvin A,

I am sorry that we disappointed you. Our resort is in one of the best locations in Key West and being located on the waterfront and only a block away from Duval we strive to provide our guests with a relaxing Key West ambiance as well as a convenient location near all the action. Our colleagues do look for ways to improve the guest experience so if there was something in particular that you may not have shared with us while at the resort, please do email us at qualitykeywest@hyatt.com and we will look further into the specific experiences and for ways in which to improve those amenities.

Thank you,
Laura
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

We have never stayed the night in Key West and always treated it as a day trip. Not this time. Found this hotel right in the heart of Key West. Was a very nice hotel. We were able to walk around and just return back to our room at the end of the day. Very convenient and a very good hotel.

  • Stayed: May 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Kim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest1_Relations, Guest Relations Manager at Hyatt Centric Key West Resort and Spa, responded to this reviewResponded 2 weeks ago

Dear Kim H,

Thank you for including our resort in your most recent Key West exploration. We are glad that you discovered our oasis off Duval and that you found our location and ambiance to be the perfect compliment to your overall experience. We look forward to welcoming you back in the future and please do contact us if you have any questions or need our assistance in regards to your recent visit.

Thank you,
Laura
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Good location and safe property. The rooms are ok and the linens are a bit worn out. The pool area and beach areas are ok but need cleaning and debris pick up. The restaurant is pretty good and the bar service was is good.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Larry W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest1_Relations, Guest Relations Manager at Hyatt Centric Key West Resort and Spa, responded to this reviewResponded 3 weeks ago

Greetings Larry,

Thank you for taking the time to share your review on Trip Advisor. I am pleased to read that you enjoyed our location, that you were comfortable and felt safe, and that you enjoyed our dining options. I will certainly share your comments with our colleagues regarding the good service you received. Thank you for your feedback regarding the pool and beach areas. We do have colleagues who are on hand cleaning areas throughout the day and we will look into ways to increase our attention in these specific locations. I hope that you will consider staying with us again in the future and please email us at qualitykeywest@hyatt.com if you have any questions or need assistance in regards to your recent stay.

Thank you,
Laura
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Me and my family decided to stay at the Hyatt centric hotel and it is a hotel I will always remember. The hotel is flat out stunning, the staff is exceptional, and the beach/pool area is very relaxing. The beds are very comfortable, and the view from the balcony is beautiful. I would definitely recommend this hotel to anyone traveling to Key West looking for a modern hotel to stay at!

Stayed: June 2018, travelled with family
Thank Beach_L0VERR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest1_Relations, Guest Relations Manager at Hyatt Centric Key West Resort and Spa, responded to this reviewResponded 2 weeks ago

Greetings ColoradoLOVER12,

Thank you for making Hyatt Centric your resort of choice. We recognize that there are other options and we are grateful that you and your family selected our resort for your Key West experience. Thank you also for this incredible review. It is an honor to be a part of many long lasting memories you will have of your visit and I will certainly share your kind words with our colleagues. I hope that we will have the opportunity to serve you again soon.

Thank you,
Laura
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
1
Reviewed 3 weeks ago

Lovely hotel in a great setting. Helpful friendly staff. Its a busy hotel with lots of short stays but it is small enough to remain peaceful and while a central location its just far enough form the main bars to provide easy access but tranquillity

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest1_Relations, Guest Relations Manager at Hyatt Centric Key West Resort and Spa, responded to this reviewResponded 2 weeks ago

Greetings,

Thank you for selecting Hyatt Centric for your recent stay. I am glad that you found our colleagues to be friendly and helpful and that you enjoyed the quiet retreat our great location provides for our guests. As the oasis off Duval we offer a short walk to all the action of Old Town as well as waterfront views, dining, and activities. Please let us know if you have any questions or need our assistance in regards to your recent stay.

Thank you,
Laura
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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