My family and I rented unit R4. We were quite disappointed when we got there. The unit is advertised as a 3 bedroom condo, however, the third bedroom is basically a closet with bunk beds. There are no windows in that "room". I wouldn't sleep in it and therefore had to sleep in the den on the pull out couch for the entire month. Not my idea of a great vacation! The condo was just plain dirty. There were cobwebs on the walls and around all the windows. When I pulled out the couch there was old food underneath it - a rotten banana peel, dirt, dust, bugs. It was disgusting. The spare bedding had not been washed and it stunk. The carpet had several stains on it. The lamps upstairs had been broken and pieced together with glue. There were several lights burned out. I did ask to have the patio light replaced, but it never happened. The deck furniture was cheap and not very nice. There were not nearly enough towels for 4 people. We had to go out and buy some of our own. The flush runs on the main floor. The dryer is not vented outside. The hose is just lying on the floor next to the dryer so all the lint and heat comes out into that room (which is the den where I was sleeping!). The wifi was on and off the entire time we were there. I complained several times about it as I was trying to do an online course for work. At one point it was off for 3 whole days and after that it was hit or miss. The people next door said that last year it was off for an entire week.
The complex itself was ok. There was a little lagoon you could swim in if you wanted to and a beach nearby. There were activities such as line dancing, yoga, pool aerobics, etc. It was very pet friendly (which is why we chose it in the first place).
I didn't find the manager, Norman Wartman, very helpful. He seemed nice and always had a joke about something, but didn't seem to want to deal with any actual problems.
I would not recommend this particular condo to anyone.
|How easy was it to book the property?||How easy was key pickup/access to the property?|
|Overall condition of the property||Bedding & mattresses|
|Kitchen & utensils||Bathroom cleanliness|
|Other facilities & amenities||Service|
Positive: complex was great with wonderful amenities..snorkeling, kayaking, pool, tennis, golf cart. Norman was very nice and went overboard to provide anything we asked for. Townhouse was nice, two upstairs bedrooms were nice with new sheets & fairly clean.. well furnished BUT...
Negative:the rest of the unit was not very clean!! We felt we needed to wash the dishes before using! The frig contained food others had left...the front of the frig was filthy..the floors were dirty...the pull out sofa bed in the living room had mold and urine stains..my daughter would not sleep on it. The basement "bedroom" had animal droppings...my daughter's boyfriend did not feel comfortable sleeping down there. This unit was advertised as a 4 bedroom...the 4th "loft" bedroom was actually an attic room with a pull down ladder stairway that could not be left down...therefore anyone sleeping up there wouldn't be able to get out until someone from down below opened the stairway!
I would recommend the complex highly...but would not recommend renting from Norman due to his idea of "clean".
|How easy was it to book the property?||How helpful were the directions to the property?|
|How easy was key pickup/access to the property?||Overall condition of the property|
|Bedding & mattresses||Kitchen & utensils|
|Bathroom cleanliness||Other facilities & amenities|