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Reviewed 2 March 2021 via mobile

Room was not COVID cleaned as my lotion bottle was empty when we got there so obviously not replaced. Be careful what you book and get EVERYTHING in writing. Booked a “stay and play pass” under the impression it was Marriotts new program that guarantees 6am check in and 6 pm check out. Paid extra and only booked this hotel for that promotion! Confirmed with both Marriott customer service the day I booked and at check in w/ a desk agent. Check out day comes (day I need late check out because I work and child has school) and all of a sudden it does not include that and the GM created a “stay and play pass” over a year ago which is not the same “stay and play pass” that Marriott is promoting. GM offered one room for 6pm but wouldn’t honor our second room unless I had it in writing from one of her desk agents. No one gets the benefit of the doubt anymore, so much for believing people could be honest nowadays. Marriott customer service always defers to the property after check in as they cannot force them. Alejandra at the front desk was snotty both times we had to deal w her and not as responsive as the rest of the desk staff. The rest of the staff was very friendly and had great customer service especially the folks at the restaurant/bar.

Date of stay: February 2021
Trip type: Travelled with family
1  Thank trecies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taylor Hall, Owner at Four Points by Sheraton Destin-Fort Walton Beach, responded to this reviewResponded 2 March 2021

Dear Trecies,

Thank you for your feedback. We did try to work with you as best we could with the given situation. While we understand there was some confusion with booking your reservation and did want to meet you half way with one room at minimum during a full capacity time. I am very sorry we could not accommodate both rooms at a late check out.

Best Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2021

The hotel is beachfront and very relaxing atmosphere. The hotel staff was nice and friendly and a great area at FWB. Great place to stay for a getaway and being close to the beach.

The breakfast was ok, some of the food had too much salt.

Date of stay: February 2021
Trip type: Travelled as a couple
Thank A G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taylor Hall, Owner at Four Points by Sheraton Destin-Fort Walton Beach, responded to this reviewResponded 2 March 2021

Dear A G,

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Four Points by Sheraton Destin-Fort Walton Beach.

It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.

Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2021

The view from our balcony was amazing, the heated pool and hot tub were pure perfection, and the room itself was nice and spacious. I loved how accessible the beach was, and how close the hotel is to the Gulfarium (right next door! However, I have to say the best part was the staff! The guest service was superb. Dedric, Jaycel, Paul, and I believe the engineer was named Gary, but I could be mistaken, were all so fantastic and made us feel right at home. Will definitely stay again.

Room tip: Book the oceanfront room, the sound of the waves alone is worth it!
Date of stay: January 2021
    • Value
    • Rooms
    • Service
Thank Whitni_with_an_i
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taylor Hall, Owner at Four Points by Sheraton Destin-Fort Walton Beach, responded to this reviewResponded 2 February 2021

Dear Whitni_with_an_i,

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Four Points by Sheraton Destin-Fort Walton Beach.

It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.

Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.


Sincerely,
Taylor Hall
General Manager
Four Points by Sheraton
taylor.hall@fourpointsdestinfwb.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 January 2021

This was a quick one night stay on the way to another destination but the proximity for the beach, the view and the hotel were all really nice.

The food and bar area was really nice to not have to figure out a place to go upon a later arrival.

The staff was friendly.

Date of stay: February 2020
Thank Joanne K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taylor Hall, Owner at Four Points by Sheraton Destin-Fort Walton Beach, responded to this reviewResponded 28 January 2021

Dear Joanne K,

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Four Points by Sheraton Destin-Fort Walton Beach.

It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.

Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.


Best Regards,

Taylor

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2021

We decided to try out this Four Points Sheraton directly on the Beach as we were "escaping the COVID holidays with family." The hotel was fairly quiet, as it was not nearly as crowded as it normally would have been, apparently. The staff made the visit tremendously special. We were all in it together; and we all appreciated each other. We had breakfast every morning down in the lobby and had superb service by Alec and Lynn. Breakfasts by Angel were GREAT, especially when she created the hot from-scratch beignets. It's obvious this superb chef hails from New Orleans! :) And the front desk ladies were extremely gracious and helpful. Jay was especially accommodating, as she mailed my newly addressed Christmas cards each morning.

The Tower is the place to stay if you want to be on the beach. While the rooms are a little "worn," as all beach properties are over time, the beds were comfortable and rooms had fridges and microwaves, so it was easy to kitchen as needed. Each Tower room also has a balcony looking out at the Gulf and the hotel's beach AND the Okaloosa Pier just an 1/8 of a mile down from the hotel on the east side. The Pier offers tremendous options. You can walk it throughout the day for $2/person or fish on it (including license requirements) for $8/day. Quite the deal and very convenient to the hotel. Each of the beach front rooms has a small walk-on balcony with two chairs and a table. The two ends of the Tower on all floors are the suites with a much larger balcony, lounge chairs and tables.

The hotel property also has two other sets of rooms that look out over the central green area of the property that contains an outdoor bar, TWO pools, a splash pad, a hot tub and a workout area/gym. Something for everyone. And, in winter, one of the large pools and the hot tub are heated.

Another advantage of the area is it is NOT Destin, which is overrun with traffic and tourists. Okaloosa Island and Fort Walton are a bit more old-school beach communities without all the high-end shops and commercial brands. Consequently, it's easier and cheaper to find small boutique cafes and seafood restaurants without the high prices and crowds....and many are rated very high.

We are planning to come back to the Gulf in May (during more normal times, hopefully) and we are planning to stay at this Four Points again, which is a huge endorsement.

Room tip: Stay in the Tower if you want beach front.
Date of stay: December 2020
    • Location
    • Rooms
    • Service
1  Thank nsvtenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taylor Hall, Owner at Four Points by Sheraton Destin-Fort Walton Beach, responded to this reviewResponded 6 January 2021

Dear Nvstenn,

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Four Points by Sheraton Destin-Fort Walton Beach.

It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.

Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.


Sincerely,
Taylor Hall

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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