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All reviews evening reception made to order breakfast great hotel complimentary breakfast fort myers great stay pool and hot tub easy access definitely stay here again fitness center estes ft fl beaches naples housekeeper roomy
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13 - 18 of 1 658 reviews
Reviewed 21 July 2021 via mobile

Breakfast was good made to order and the evening reception lacked variety chips and beer and wine can’t complain it’s free the inside looked a little dated room clean but there are a lot of baseball teams that Stat there. Kids acting up at the pool. Only laundry on 2nd floor have to go off hours. Ok not bad will stay again. Good location for shopping and beaches.

Room tip: Call ahead and ask if there are any teams staying there.
Date of stay: July 2021
Trip type: Travelled with family
Thank jaym35x
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 15 July 2021 via mobile

Dirty. The cleaning and sanitizing protocols listed are not followed. No door seals. No plastic on the remote. Food stuck to door jams. Fingerprints on everything. Walls filthy around lights witches. Bathroom dirty. Dirt and hair on bathroom floor. Hair in shower. Thank you for the handiwipes. Still, I felt the need to buy actual Lysol wipes and clean the high touch surfaces. This is from nit wiping after guests. I wiped with Lysol wipes and was able to remove tons of brown dirt. While the scuffs from bags need to be painted over, the hand grime on the walls near the switches is entirely avoidable and a result of failed sanitary procedures, rather than normal wear and tear. Dirty musty carpets.

The elevators had a ton of fingerprints all over everything. Floor always filthy.

Lobby was very clean.

Restaurant was clean, however no hand sanitizer was available for guests at the buffet area. Communal serving spoons, not frequently changed out or cleaned. Watched a guy eat directly from the bakery with his finger at breakfast, then continue to touch things. Utensils were all jammed into bins for self service. Salt and pepper shakers were sticky and clogged. Breakfast itself was ok. Get the made to order omelet.

Guest laundry was filthy, too small for the size of hotel, and super outdated. No supplies available for sale or high capacity machines as other hotels now have available.

This hotel gets high marks on the sole basis that their staff are extremely friendly and accommodating. I will not be back, but it has nothing to do with the exceptional service I received. Front desk staff was very friendly at all hours.

Room tip: Stay elsewhere. Breakfast isn’t full service made to order anymore. You can get better for less at a comparable tier hotel.
Date of stay: July 2021
Trip type: Travelled as a couple
Thank penguinsnacks
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 13 July 2021 via mobile

I want to take this opportunity to give the entire team.. the Front Desk, Housekeeping, Maintenance, and Management, a HUGE SHOUT-OUT!!!

My husband and I stayed at your hotel on 6/29/21. We were two weary travelers, after traveling for 10 hours.

Our room was simply OUTSTANDING!!!!

Our room was over-the-top clean, quiet, and breakfast buffet is fantastic!!

Thank you all, for, your hard work and dedication and for going above and beyond with taking care of your guests!

Each of you make a tremendous difference!! :) High-5’s all around!!

Date of stay: July 2021
Trip type: Travelled as a couple
Thank Gmclew
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 28 June 2021

I come to this hotel 4 times per year and it is a delight! The full breakfast station will begin again on weekends after July 2021 where they make custom omelets, and eggs but they already have delicious premade scrambled eggs; scrambled eggs with sausage; different sausages and bacon depending on the day of the week; and other breakfast specials each day on a buffet style line, in which there is glass protecting the food. All the baked goods are delicious and freshly made. I highly recommend their biscuits (and gravy) and banana bread which are favorites of mine!
The rooms are expertly cleaned and cared for! The cleanness of the hallways and public bathrooms are wonderful to find in this busy place and nice in these days!!
Also, their front check in people are so happy and helpful, like Gabi!
The rooms are huge and the beds are super comfortable!! The small refrigerator and microwave in the rooms are helpful to use during my 3 days and keep me not even having to leave the premises. I come to a scrapbook retreat through Scraptique 4 times per year and can see why she reserves this hotel! She pays for us to have lunches twice during our stay and the food is magnificent!! The chef always oversees it and I love their vegetables and salads the best!! The Marsala Chicken was so tender and delicious as well!! I hope their soups have a comeback too!
All this to say, reserve at this fabulous hotel and use it as your base to sightsee this Florida destination. The Miramar Outlets are nearby as well as golf courses or sign up to come through Scraptique for a scrapbooking retreat!!

Room tip: Have a custom omelet or hot breakfast, free with stay! Please tip these hard working service people. They go out of their way to help!
Date of stay: June 2021
    • Sleep Quality
    • Rooms
    • Service
Thank BHappynow
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 26 June 2021 via mobile

Our stay here for 7 nights was awesome. Melissa and Marcy at the mangers reception was awesome!! They both did a great job, even when it got busy, with people ordering food, nobody had to wait very long for a drink. Also, the food is great!!

Upon check in thr front desk was absolutely friendly and the whole time we were here.

Would definitely return here!

Date of stay: June 2021
Trip type: Travelled as a couple
Thank Beth W
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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