We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
13 people are viewing this hotel
Lock in the lowest price from these sites
Hotels.comUS$683
PricelineUS$683
Preferred HotelsUS$683
CheapTicketsUS$683
TravelocityUS$683
Orbitz.comUS$683
View all 19 deals
* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Nearby Hotels
Reviews (960)
Filter reviews
960 results
Traveller rating
709
115
70
37
29
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
709
115
70
37
29
Show reviews that mention
All reviews family pool adult pool primrose restaurant self parking sea level horizons bar state park steam room shuttle service beautiful property per day pool side splash pad gulf view every staff member the entire staff great amenities
Selected filters
Filter
Updating list...
25 - 30 of 960 reviews
Reviewed 18 July 2021 via mobile

We were early to check in on our anniversary. They informed us it would be fine and cleaning our room would be at the top of the list. I asked again if I needed to get anything out of our luggage and was assured it should be ready after we ate. Lunch customer service was the same, lacking . Four and a half hours later the room was ready. We lost an entire day. Plus we had to change dinner reservations so we had time to get ready. Dinner came (yes, they knew it was our anniversary) and they sat us between two families with kids. The overall customer service and communication was lacking. I could continue, but won’t. Maybe, with the worker shortage after Covid, they are not ready for customers. The grounds are lovely, though a walk to the beach, which wasn’t anticipated. We booked through a service and should have done more research. Staff friendly.

Date of stay: July 2021
Trip type: Travelled as a couple
1  Thank Kim T
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
D Mars, General Manager at The Henderson - A Salamander Resort, responded to this reviewResponded 21 July 2021

Thank you for taking a moment to share your stay with us. Please know that your experience in not at all what we strive to provide our guests and that the comments regarding check in and overall service will be addressed with our leadership team immediately. I do hope that you will give us another chance to make up for our shortfalls.

Warm regards,
David Mars
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2021

We had a WONDERFUL experience at the Henderson! Our two girls loved everything and so did we. Everything was clean, perfect and the staff was always friendly. We would absolutely recommend this resort to friends and family and hope to be back next year!

Date of stay: June 2021
Review collected in partnership with this hotel
Thank saskiafazio
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
D Mars, General Manager at The Henderson - A Salamander Resort, responded to this reviewResponded 21 July 2021

Thank you for taking time to leave us a review. I am thrilled to hear you and your family had a great visit with us. Our resort has plenty of activities for all our guests to enjoy, whether your traveling with kids or with a significant other. We cannot wait to welcome you back in the months and years to come!

Warm regards,
David Mars
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2021

Very disappointing. I will go back to renting a condo. Beach was a good long walk. Hotel is not directly on the beach. They charged for everything, but towels. When you pay that much a night for a hotel you expect more to be included. You had to pay for chairs and umbrellas at the beach. The prices were crazy high for food and beverage at the pool and beach. The staff did not know where anything was or what time things opened and closed on the resort.

Date of stay: July 2021
Trip type: Travelled on business
Review collected in partnership with this hotel
1  Thank Chad2117
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
D Mars, General Manager at The Henderson - A Salamander Resort, responded to this reviewResponded 21 July 2021

Thank you for sharing your recent experience with us. I am sorry to hear that your stay wasn't what you expected. While we are not directly on the beach, our location next to the state park allows our guests to enjoy a relaxing vacation without having to lose out on any amenities, some of which include our private beach that can be accessed with a short walk. We appreciate you taking time to leave a review and we hope to have the pleasure of welcoming you back.

Warm regards,
David Mars
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2021

The Henderson Spa Resort is a beautiful property with wonderful staff and very good food a little pricey but very good. The room and view is beautiful and the beach and the crystal emerald green waters are breathtaking.

Date of stay: July 2021
Review collected in partnership with this hotel
Thank waltdee2144
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
D Mars, General Manager at The Henderson - A Salamander Resort, responded to this reviewResponded 6 August 2021

Thank you for reviewing your stay at The Henderson. I am glad to hear that you had an overall great visit for your anniversary and were able to enjoy our private beach. We look forward to welcoming you back the next time your travels bring you to the Emerald Coast.

Warm regards,
David Mars
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2021

Place is beautiful but very expensive. I received stained towels and sheets. Had to call multiple times for items and sometimes never received what I requested. Parking was not included so you had to pay for parking. For the money I spent I would have expected better services.

Date of stay: July 2021
Review collected in partnership with this hotel
Thank Tye M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
D Mars, General Manager at The Henderson - A Salamander Resort, responded to this reviewResponded 6 August 2021

Thank you for sharing your experience at The Henderson with us. I am sorry to hear that the level of service you received as it pertains to housekeeping requests was not up to standard. Your comments regarding the towels and sheets will be addressed with our leadership team. We hope that you will give us another chance to make up for our shortfalls and provide the seamless service that we strive for.

Warm regards,
David Mars
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews