My wife and I decided to try Portillo's today, what a mistake. First we prefer being waited on not receiving our food in a to go bag. Second the girl taking our order was clueless, we had to repeat our order several times and she still got it wrong. I ordered a double burger with lettuce, tomato, onion and Mayo. I received a very greasy burger with a soggy bun because it had fried greasy onions on it not the standard fresh slice I was expecting. The burger itself was very dry from being over cooked. Probably the worst burger any restaurant has ever served me. I would have taken it back but did not want to wait another 25 minutes. We will not return.
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