A great location, friendly staff, and a nice indoor pool -- all deserving an excellent rating.
However, the hotel could not resolve a booking system error that dogged us during the entire stay. On checking in, I was told that I had 3 rooms reserved even though the confirmation email showed only one room. The receptionist assured me that it would be corrected.
The next morning I received a call from the hotel asking if I still needed 3 rooms for the 2nd night. She had no record that I was even checked in already for the previous night. Again, I was assured that all would be corrected.
It did not end there. Later in the afternoon, I received another call from the hotel asking if I still needed 4 rooms for the second night.
On checking out, charges for all of these extra rooms still remained pending on my credit card.
Staff was always friendly and accommodating, but nothing was ever done to solve the problem. This confusion and stress during the entire stay was not necessary.More
- Free Wifi