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jparrish2024
Washington DC, District of Columbia

Fantastic Restaurant Staff and Experience; Hotel Leaves Some to be Desired

3.0 of 5 bubblesReviewed 31 Jul 2024
The hotel stay and rooms were just alright. My room had no towels upon check-in and it took awhile to find replacements. Also the air conditioner struggled throughout the stay. Also, if you're fearful of heights, be sure to ask for a room that is not along one of the floating walkways.

The best part of our stay was the service staff at Root25 Taphouse, the in-hotel restaurant and bar. Dee and Chris took care of us and a huge group of teachers for the entire week and did so with grace, generosity, and kindness. I would come back just to visit Dee and Chris!
Date of stay: July 2024
Trip type: Travelled on business
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
2.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Review collected in partnership with Hyatt Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
T K, Owner at Hyatt Regency Denver Tech Center, responded to this review
Responded 01 Aug 2024
Dear jparrish2024,

Dee, Chris, and the entire team at Root25 were overjoyed to hear your kind words, thank you for sharing! We understand that at the end of a long day a warm smile, a mouthwatering nutritious meal, an iconic Colorado microbrew, and good company can be the greatest of simple pleasures.

We regret to learn that other aspects of your visit were less than expected, and we thank you for helping us to provide an even more exceptional experience for our guests by sharing your thoughtful comments. On behalf of all our colleagues, we look forward to extending our warm welcome and earning your heart in full on your next visit.

You are the best part of Hyatt,

David Hamer
Assistant General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 30 July 2024

The Hyatt hosted a teachers' conference. It was planned well, executed perfectly, and the food was amazing.

Date of stay: July 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Andrea W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
T K, Owner at Hyatt Regency Denver Tech Center, responded to this reviewResponded 2 August 2024

Dear Andrea,

We aim to provide the smoothest, most skillfully organized, and all-around exceptional experience for our conference guests, and we are overjoyed to learn that we have hit the mark.

Our event and restaurant teams thank you for your kind words, and on behalf of all, it makes our day to know that your conference was such a resounding success. We look forward to hosting you and your colleagues again next time and until then, we wish you all the best.

You are the best part of Hyatt,

David Hamer
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2024

Room was nice upon entering. Bed was comfortable. Toilet didn’t flush properly. Called front desk and they plunged it but it continued to not flush properly. Personally told front desk and upon returning, still didn’t flush well. Sink drain was broken. Housekeeping didn’t throw trash out.

Date of stay: July 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank 4ormore
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
T K, Owner at Hyatt Regency Denver Tech Center, responded to this reviewResponded 2 August 2024

Dear 4ormore,

Thank you for spending your time with us and for sharing your thoughtful comments. We are disheartened to learn that aspects of your visit were less than expected, and we apologize sincerely for any inconvenience you experienced. Whenever possible, it is our pleasure to provide a change of room upon request, though we regret the option may not have been available in this case.

Our warm welcome, inspiring vistas, convenient location, and attention to detail have earned us many fans, and we hope to be given another opportunity to win your heart in full as well next time.

You are the best part of Hyatt,

David Hamer
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2024

My stay at this hotel far exceeded my expectations. The staff was always very friendly and attentive. The food was excellent, and the accommodations were exceptional. I have done a considerable amount of traveling for both business and pleasure, and this has been one of the best hotel experiences I have ever had. I would rate the service as superior.

Date of stay: July 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank suzmlove77
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
T K, Owner at Hyatt Regency Denver Tech Center, responded to this reviewResponded 2 August 2024

Dear suzmlove77,

We are elated to know that your event was a success and that you had such an exceptional time at our Denver abode!

Our unbeatable team aims to provide the best that the area has to offer, and your accolades tell us that we have hit the mark; we are honored to have earned the top spot on your list and eagerly await the next chance to be your host.

You are the best part of Hyatt,

David Hamer
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2024

Started my week for business/ training. Had an appetizer of Korean BBQ wings for dinner. They had great flavor and were priced reasonably. Mid week my daughter and grandkids popped over for an overnight visit. The room was big enough for us to be comfortable. The staff was attentive and friendly. Next time I’m in town, I will stay here again.

Date of stay: July 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank TERTIL
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
T K, Owner at Hyatt Regency Denver Tech Center, responded to this reviewResponded 29 July 2024

Dear Tertil,

We are overjoyed that you and yours had such an exceptional visit, and it is an honor to be chosen as your preferred Denver abode. We aim to provide an ideal venue for all occasions, be it meeting with colleagues or spending time with those near and dear; your accolades let us know that we have hit our mark, thank you for sharing.

Our restaurant team thanks you for your kind words, and on behalf of all of our colleagues, we look forward to hosting you again in the months and years to come.

You are the best part of Hyatt,

David Hamer
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2024

A wonderful experience in every way - staff was friendly, rooms were clean, gym had all necessary equipment, food was outstanding!

Date of stay: July 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank LMJeka
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
T K, Owner at Hyatt Regency Denver Tech Center, responded to this reviewResponded 29 July 2024

Dear LMJeka,

We understand that a warm welcome, a well-stocked gym, an attentive team, and delicious dining options can go a long way toward transforming an ordinary trip into an exceptional one. It is a pleasure to know that you enjoyed your time with us, and we eagerly await the chance to host you again, whether for work or for pleasure.

You are the best part of Hyatt,

David Hamer
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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