Dear 4ormore,
Thank you for spending your time with us and for sharing your thoughtful comments. We are disheartened to learn that aspects of your visit were less than expected, and we apologize sincerely for any inconvenience you experienced. Whenever possible, it is our pleasure to provide a change of room upon request, though we regret the option may not have been available in this case.
Our warm welcome, inspiring vistas, convenient location, and attention to detail have earned us many fans, and we hope to be given another opportunity to win your heart in full as well next time.
You are the best part of Hyatt,
David Hamer
Assistant General Manager