Service was excellent with regard to reservations and check-in. The property is located within walking distance to activities and shopping. The nearness to the Four O'clock run makes it possible to ski within a short distance.
Our family had a great time together, in spite of some challenges. On the surface, the home appeared to be clean on arrival. Upon closer inspection, however, there was a lot of pet hair in the carpets, some dirty items including an old pet toy under the sofa, and dirt in the kitchen between the refrigerator and counter. Since we had a baby crawling on the floor, we may have paid more attention to this than the average renter.
There were some maintenance issues, which have been reported to the rental company, including a broken lamp with exposed wires in the basement. The biggest problem was the poorly maintained hot tub. When taking the cover off at night to take an apres ski dip, it seemed fine, but, in fact it was not. Several family members got hot tub folliculitis, two with severe pain and possible scarring, requiring ongoing medical treatment.
So far, the staff at the rental company appears to be willing to help us try and resolve the issues. I might consider using them again, but may never use a public hot tub again in my life.
|Cleanliness||Check-in / front desk|
Great service. Great townhomes.
By the way, private hot tub stopped automatically
around 10.00 pm. The stuff didn't mention about this