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Reviewed 2 April 2018

From the moment we pulled into the valet parking we knew that we made the right decision for where to stay in Santa Cruz. The staff was very professional, friendly and made my children and I feel so welcome to be there! Once we got to the room I was blown away by the ocean view and how clean our room was! We will absolutely be back to stay here again!

  • Stayed: March 2018, travelled with family
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Review collected in partnership with this hotel
1  Thank tonyevans66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darren P, General Manager at Dream Inn, responded to this reviewResponded 13 April 2018

Dear Tonyevans66,

Thank you for sharing your comments regarding your recent visit to the Dream Inn Santa Cruz.

We are delighted that you enjoyed the amenities we provide along with the outstanding service by our respected team members. I am so proud of the team we have here as they remain dedicated to our service culture. We are also thrilled to read you enjoyed our fantastic ocean view rooms. We appreciate hearing your feedback and look forward to your next visit!

Sincerely,

Darren Pound

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018

Beautiful hotel but expensive. I was not happy to have to pay $25 a day to park and no continetial breakfast or coffee was offered. If you are spending a lot of money to stay at a hotel, parking and breakfast should be included. The hotel was clean and the views are to die for. Street tacos were offerend during lunch at the pool deck and cost $12 for 3 tacos. A little steep but they were delicious.

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
Thank kristygiles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darren P, General Manager at Dream Inn, responded to this reviewResponded 13 April 2018

Dear Kristygiles,

Thank you for taking the survey and for your kind words regarding your recent visit to The Dream Inn Santa Cruz. We are thrilled to read you enjoyed our ocean view rooms and our street tacos at the pool deck area.

On the other hand, I am truly sorry that your expectation of complimentary parking and complimentary breakfast is not included in your nightly rate. We do offer package deals that include breakfast or parking in the rate but this would need to be reserved as a package. If your travels bring you back to the Santa Cruz area I suggest inquiring on what packages we have available for the dates of stay your looking for to better service you and accommodate you.

Thank you once again and I hope we have the opportunity to welcome you back to the Dream Inn again in the near future.

Best,

Darren Pound

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Reviewed 1 April 2018 via mobile

Dream inn is a very family oriented and very quite place and has a family or any that have a self contains two bedroom unit. The services I cansay first class if you have some problem they are very quick in no time. Its very convenient for transport, taxis, buses,hire cars, shopping mall 5mins walk across.and not far another 5star hotel join to the mall is stanley hotel. In Dream inn their is a pool,cafe, and other facilities. Security is very good for people who are security conscious. Its is a family and all oriented type.

Stayed: March 2018, travelled on business
Thank Cutie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darren P, General Manager at Dream Inn, responded to this reviewResponded 13 April 2018

Dear Cutie E,

Thank you for sharing your comments regarding your recent visit to the Dream Inn Santa Cruz.
We are delighted that you were able to enjoy the amenities we provide along with the outstanding service by our respected team members. I am happy to hear that you enjoyed our ocean view rooms and close proximity to many local activities in Santa Cruz.

Thank you again for your feedback and we hope to welcome you back soon!

Best,
Darren Pound

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Reviewed 31 March 2018

The hotel is in a great location, right on the beach with a really nice pool area that serves great drinks and a fresh taco bar daily. There’s also a menu if tacos aren’t your thing and poolside service. The hotel restaurant, Aquarius, has a great view of the water and great food.

  • Stayed: March 2018, travelled with family
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Review collected in partnership with this hotel
1  Thank MommaDonna18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darren P, General Manager at Dream Inn, responded to this reviewResponded 13 April 2018

Dear MommaDonna18,

Thank you for staying at the Dream Inn Santa Cruz and for sharing your feedback. We appreciate your thoughtful comments. Reading that “The hotel is in a great location, right on the beach with a really nice pool area that serves great drinks and a fresh taco bar daily,” is truly a highlight. We have a terrific team of hospitality and service professionals working here, and I am glad we were able to exceed your expectations in experience and comfort.

Thank you again for your time and feedback. We hope to welcome you back to our beachfront hotel soon!

Best regards,
Darren Pound

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Reviewed 29 March 2018

The lobby of the Dream Inn is welcoming and adorable. The staff (front desk, cafe, valets) were all so friendly and helpful. Our room had an amazing view of the bay, and was perfectly tidy. The hotel is walkable to the wharf (sea lions!j and the boardwalk (such a fun amusement park!) We will definitely be back!

  • Stayed: March 2018, travelled with family
    • Value
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Review collected in partnership with this hotel
1  Thank MomTravels3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darren P, General Manager at Dream Inn, responded to this reviewResponded 16 April 2018

Dear MomTravels3,

Thank you for sharing your experience with us! We sincerely value your feedback. I am thrilled to read “Our room had an amazing view of the bay, and was perfectly tidy. The hotel is walk able to the wharf (sea lions!j and the boardwalk (such a fun amusement park!) We will definitely be back!!” Our staff strives to provide superior comfort and relaxation to our guests, so thank you for sharing your thoughtful comments.

We hope that you will return soon for your next getaway!

Best,
Darren Pound

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