Worst experience of someone looking to have lunch and some peace. When I walked in I walked back to get lunch and walked outside an sat at a table waiting for my lunch. I had been at the table for 15 minutes when my food arrived. Just getting ready to take a bite a gentlemen walked up to me and stated do I have a reservation for the table, I stated no??? I asked are you saying I need to move, he said yes and I needed to check into the front desk and walked away. So I picked up my open lunch and walked into the building, standing there with my open lunch and drink. I asked again were do I eat my lunch, he stated you need to check in and turned away and started to talk with a couple of guests that had just walked in. So standing there feeling so confussed, angry and embarrassed, I walked out with my lunch. I did send an e-mail and follow up phone call to mgmt, to make sure staff treated customers with respect. They were anything but apologetic and stated all tables are by reservation only for wine tastings and they have a large sign when you walk in to check in. I didn't see it but was not looking for instructions?? I did state no employees were there to greet me. Why did the girl who took my food order not tell me the process! It was not busy, with many tables open, so really poor customer service. There is a disconnect between Hearst Winery and the food business, which finding out are two different businesses, under the same roof. This is a local who will not be back and telling my friends of my experience. Basically they did not give a rats butt about my experience, treatment or trying to make sure their employees learn what they could of done better. You made my day turn from trying to find some peace to feeling discarded.