I had booked a last minute suite for my Girlfriends birthday. I arrived the next morning and the room was beautiful! We were excited. Unfortunately we quickly learned that the surrounding rooms were being rented by teenagers there for spring break. I happened to bump into the manager Erin while walking to the pool and expressed to her my concern. She was BEYOND helpful and moved us to a different part of the hotel without question. The new room was much bigger (2 separate bed rooms and a conference area) but drastically less nice than the original Jr. Suite overlooking the pool. The conference room was giving me haunting flashbacks of my Monday morning meeting and if given the Original option of this room, I would not have booked it. With that being said I called in to request a different room if possible. Before I had the chance to do so the front desk informed me that Erin had taken care of the room for the night for us and gave us a late check out due to the mix up.
Great customer service!
The rest of the staff was incredibly helpful and friendly as well. I will definitely be coming back.More
- Free Wifi