I have written a positive review in the past while the restaurant was under the former management. Based on past experience I reserved a table for 5 during the 52nd annual boat light parade. We were seated as per our time and waters came fairly quickly. We brought our own wine and were informed of the corkage fee. The wine was poured within an acceptable amount of time.
From there everything went downhill. Let’s start with minimal staff; it was every event they were way understaffed as servers were running around trying to manage several large parties. Our reservation was 7:15 pm. By 7:30 pm we had water, our wine poured and food ordered. That was completely acceptable.
By 7:50 pm we lost our server to making a propane run for the outdoor heaters. We asked the young lady filling our water if we could get some bread and our starters. She said that she would check. She returned at 8:05 pm to say we are busy it will be just a few more minutes. At 8:00 pm a large group of 12 came in and were seated close by. One from that group got up and was searching for propane for the heaters, by 8:10 pm he gave up.
By 8:19 pm we watched our server return to the area with two bottles of propane. While he was installing propane, bread came for the large party of 12. We asked politely where was our bread and starters. He acknowledged our question with a headhake and returned to serving the other party.
At 8:27 pm we decided after asking nicely several times and not receiving our starters to leave. As we were leaving, the manager or owner who knows came out of the kitchen and tried to apologize but gave no real effort to save our business. I have never been so ignored and witness such a lack of service as this incident.
We have experienced busy brunch, other special events and each of those busy times there was enough servers to handle the crowd. This one instance has me never wanting to return, I will not support something so easy to remedy. What a shame as we mourn the loss of customer service. On a side not it all stared with no Roxy to geet us :(