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Doubletree by Hilton Anaheim - Orange County
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Reviews (1 759)
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All reviewscookiesdouble treefree shuttle to disneylandevery hourself parkingoutlet mallalways on timeorange countyper daybusiness centerbreakfast buffetupon checkangels stadiumdowntown disneyjohn wayne airportfree internetbooked this hotel
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Reviewed 11 December 2015 via mobile

As an out-of-state businessman always in the greater Los Angeles area -- especially in Orange County -- I highly recommend the Doubletree Anaheim as a place of solace after work.

After a grueling day after which you want to simply unwind at your hotel and not go out to fight the infamous L.A traffic, relax for the evening at The 100 (the main open lounge bar), where you will enjoy the superb attention and services of Messrs. Rafael, Rogelio, and a cast of many who will help you unwind and enjoy the evening before the next day. You'll actually feel refreshed by the next morning!

Scott B.
Hilton Diamond Member
Frequent Traveler

Stayed: December 2015, travelled on business
Thank Scott B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 December 2015

We stay at this hotel with the family 2-3 times a year when going to Disneyland. The staff is always top notch. They have a free shuttle to the park (most other hotels make you pay for the Anaheim transit buses). Once we missed one of the early morning shuttles and the next was about 45 minutes before departure. They pulled up a van and drove us to the park. The evening bus driver, Ray, is great - telling jokes, doing card tricks for the little ones and handing out cards, coloring books, and other niceities to the kids. Getting Hilton Honors points makes this hotel even more attractive.

  • Stayed: November 2015, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank 695tedw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeOrange, Guest Relations Manager at Doubletree by Hilton Anaheim - Orange County, responded to this reviewResponded 7 December 2015

Dear Guest,

Thank you for your 5-star review on TripAdvisor! It is always awesome to have returning guests stay at our hotel! We are happy to hear that you enjoyed your stay with us. At the DoubleTree by Hilton Anaheim-Orange County, we love to hear about our guests' experiences, especially when they enjoy a complimentary shuttle ride to Disneyland! We are happy that you were able to receive an early shuttle ride, and Ray is always a pleasure with our guests. It is definitely great to be an HHonors member! Thank you for staying with us and we look forward to having you again as our guest for another excellent stay!

Sincerely,


DoubleTree by Hilton Anaheim Service Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2015 via mobile

The rooms have not been updated. The rooms looked to be 1980's or 90's decor. Bed was too soft and asked to switch rooms for a better bed. However the front desk said all beds were of the same age. They did add a board under the mattress, which helped. The light between the beds stopped working and light for calling the elevator was out. Food in the restaurant was good, but service very slow. Looked like they were understaffed. The wait staff were really hustling, but just too much to do. We nearly finished our meal before getting coffee. This location didn't seem to be up to the same standard of others in the chain, however, every staff person we encountered was more than helpful and friendly.

Stayed: December 2015, travelled on business
Thank bbeukelman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeOrange, Guest Relations Manager at Doubletree by Hilton Anaheim - Orange County, responded to this reviewResponded 3 December 2015

Dear Bbeukelman,

Thank you for your review. We are sorry to hear that your stay with us was not enjoyable. We would like to hear more about your experience with us. Please call us at 714-634-4500 and let our CareLine know how we can improve. We are happy to hear that our staff provided you with friendly, helpful service. We thank you for your recent visit and we hope to have you as our guest again soon.

Sincerely,


DoubleTree by Hilton Anaheim Service Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2015

Booked a night here after attending a concert. As part of the HH club we stayed at the 15th floor.
Room was clean, spacious, and noise free. Although bathroom was small.
Tip: Choose upper floors (more quiet) and corner rooms (more spacious).
Booked a package which includes 1 night, parking, in room wi-fi, parking, breakfast for 2, for $139, which is an excellent deal.
We had a very good night sleep, comfortable bed, A/C working correctly. In-room safe was not working (seams to me dead battery).
Breakfast variety may not be big, but enough to keep you moving throughout the day. Good service.
Will return!
We had a lite night drink and snacks at the bar, good ambient.

Stayed: November 2015
Thank toto_iteso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeOrange, Guest Relations Manager at Doubletree by Hilton Anaheim - Orange County, responded to this reviewResponded 3 December 2015

Dear Toto,

Thank you for your review. We are very happy that you enjoyed your stay with us! We apologize for the malfunctioned safe. At the DoubleTree by Hilton Anahiem-Orange County, we know that coming to a hotel with comfortable, quiet rooms mean everthing to our guests. We are very happy that you are an HHonors member and was able to enjoy all of the perks! We thank you for being our guest and we look forward to having you again soon for another comfortable stay!

Sincerely,


DoubleTree by Hilton Anaheim Service Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 November 2015

The restaurant wasn't open in the evening for dinner. There was no free breakfast, the sink stopper didn't work, The lighting in the room was not adequate, The shower would not stop so I could not take a bath. The lighting in the parking lot was very poor. After falling in the parking lot because of this, my room keys did not work and I had to call for someone to open my room. The staff did seem concerned but I've heard nothing from them since returning home.

  • Stayed: November 2015, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Bonnie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeOrange, Manager at Doubletree by Hilton Anaheim - Orange County, responded to this reviewResponded 29 November 2015

Thank you for taking the time to relay your feedback regarding your experience at the hotel. As we do take any type of incident like this extremely serious and do believe it is very important, please accept our apologies for no follow up phone call after you checked out from the Hotel. The physical safety of all guests of our hotel continues to be our number one priority, and our staff works around the clock to help ensure everyone experiences a safe and worry free stay while with us.

Our Director of Safety and Security will be personally reaching out to you to follow up, check on your well-being, and discuss the incident further with you. This is the same person who met with you the morning after the incident as you were speaking to our Security staff.
We truly hope that you are feeling better and had a Great Thanksgiving with your family. Thank you again for your feedback.

Hotel Management

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