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Reviewed 26 June 2018

The whole check-in experience was horrible I was treated not as a guest. We went to check in for two rooms that I had made reservations for ahead of time. It was after 4 p.m. and they told me that my rooms were not ready. When I walked into the hotel, it was already in a disarray. There were 10 people ahead of me and only one check in representative. People were very upset.

  • Stayed: June 2018, travelled with family
    • Value
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Review collected in partnership with Hyatt Hotels
Thank mroberts7477
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aisa K, Assistant Front Office Manager at Hyatt Regency John Wayne Airport, Newport Beach, responded to this reviewResponded 28 June 2018

Dear mroberts7477,

Thank you for choosing to stay with us at the Hyatt Regency John Wayne Airport Newport Beach.

Additionally, thank you for taking the time to communicate your experience during your recent stay.

On behalf of our Hotel and Service Team, I apologize for falling short in our experience delivery, which included the long wait at check in as well as for not having the room ready at 4 p.m.and that you only saw one check in representative.

Rest assured that we are constantly evaluating our guest experience procedure to ensure we provide consistent quality service and product delivery to each our guest.

We take customer feedback very seriously, and the concerns that you reported will be followed-up on to ensure they are favorably addressed for future guests, as well as a potential next stay of yours.

In closing, thank you again for choosing to stay with us at the Hyatt Regency John Wayne Airport Newport Beach, and I sincerely apologize for any of these issues that may have caused any inconveniences.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2018 via mobile

Just stayed one night, but thought it was very comfortable and quiet for being in the airports flight path. Nice rooms and amenities. The lobby and pool was very nice too. It was rated as 3 star on booking.com but thought it was higher than that. Very nice and a bargain if you get a good rate like I did, even for the high season.

Stayed: June 2018, travelled solo
Thank globetrekker728
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aisa K, Assistant Front Office Manager at Hyatt Regency John Wayne Airport, Newport Beach, responded to this reviewResponded 28 June 2018

Dear globetrekker728,

Thank you for choosing to stay with us at the Hyatt Regency John Wayne Airport Newport Beach.

Additionally, thank you for taking the time to communicate your experience during your recent stay. We appreciate your kind comments regarding our nice and quiet room as well as our proximity to the airport.

We are glad that you enjoyed your stay with us and look forward to seeing you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2018

Great value for what I paid. Close enough to the convention I was at in Newport. 10 min drive. Everyone else at the convention paid twice the price for a smaller room. Automatic lights and clock in the bathroom are nice.

  • Stayed: June 2018, travelled on business
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Review collected in partnership with Hyatt Hotels
Thank connissioner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aisa K, Assistant Front Office Manager at Hyatt Regency John Wayne Airport, Newport Beach, responded to this reviewResponded 28 June 2018

Dear connissioner,

Thank you for choosing to stay with us at the Hyatt Regency John Wayne Airport Newport Beach.

Additionally, thank you for taking the time to communicate your experience during your recent stay. We appreciate your kind comments regarding the automatic lights and digital clock in our bathroom mirrors.

We are glad that you enjoyed your stay with us and look forward to welcoming you back soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2018

We stayed at this hotel for a quick family vacation. We went to universal studios, but wanted to stay far away from LA. Our stay was great the beds are comfortable and the rooms are very clean. It is very quiet despite being so close to the airport. Newport Beach is only a 10minute drive from the hotel!

  • Stayed: June 2018, travelled with family
    • Value
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Review collected in partnership with Hyatt Hotels
Thank auroragamez6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aisa K, Assistant Front Office Manager at Hyatt Regency John Wayne Airport, Newport Beach, responded to this reviewResponded 28 June 2018

Dear auroragamez6,

Thank you for choosing to stay with us at the Hyatt Regency John Wayne Airport Newport Beach.

Additionally, thank you for taking the time to communicate your experience during your recent stay. We appreciate your kind comments regarding our comfortable beds, nice and quiet rooms despite our proximity to the airport.

We are glad that you enjoyed your stay with us and looking forward to welcoming you back the next time your travel brings you back to Newport Beach.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2018

Beautiful Hotel in a beautiful location. Everything was brand new and clean. This hotel caters mostly to professional guests. They had a gorgeous swimming pool. Hardly anyone used the swimming pool and jacuzzi.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank geoyero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aisa K, Assistant Front Office Manager at Hyatt Regency John Wayne Airport, Newport Beach, responded to this reviewResponded 28 June 2018

Dear geoyero,

Thank you for choosing to stay with us at the Hyatt Regency John Wayne Airport Newport Beach.

Additionally, thank you for taking the time to communicate your experience during your recent stay. We appreciate your kind comments regarding our newly renovated property.

We are glad that you enjoyed our pool and jacuzzi and look forward to welcoming you back soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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