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Reviewed 26 September 2016

Great location right next door to the convention center and Staples Center. Stayed in a junior suite on the 20th floor. Had expansive corner views of LA Live all the way around to the ocean. Large, clean room with amenities. Lobby bar and restaurant were superb. Breakfast in the lobby Station Restaurant is unbeatable. Will definitely stat again when we return for a concert at Staples Center as we can simply walk a few hundred feet back to the hotel instead of driving an hour home.

Room Tip: Get the junior suite, great views
  • Stayed: September 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Rob K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2016 via mobile

This hotel was very nice. The rooms are comfortable and clean and the staff could not have been nicer. The executive lounge was nice and not as crowded as many Marriotts.
I left an item in my room and called the hotel, they went up, got it, called me right back and shipped it to my office.

Stayed: September 2016, travelled on business
Thank Pat Dr. M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2016 via mobile

Didn't meet expectations, but it is an awesome location for convention center, staples center, and Microsoft theatre.

Cons - Bathroom shower "leaked" a LOT of water on the floor every time it was used (not sure if design flaw or maintenance issue) (JW Mgmt, if you're reading this, it was room 1044). Had to use most of the towels to clean soak it up each day. To make it worse, housekeeping service was inadequate. I came in the room right after the housekeeping moved to a neighboring room, and found they halfway made the bed (straightened the sheets and blankets, but left the decorative bolsters still on the floor), took the time to line up my shoes but didn't empty the bedroom trash, left a dirty towel on the carpet by the bed near the bathroom, and even worse, left the shower water on the bathroom floor with what I assume what was a new towel thrown over one corner of the "flood" by the toilet. Not at all the level of service and facility that I would expect from a higher-end hotel.

Flashing lights on the sign on the side of the building flashed brightly in the room. We went to bed at 2 am and they were so bright in the little crack in the middle between the curtains, they lit up the whole room. We were on the 10th floor with a view over Microsoft theatre. Higher than the top of the sign or a room facing a different direction would probably eliminate this problem.

Room was nice, but nothing more than an average 4 star hotel would be expected to have. Was a little amused that they still have the old iPhone docking stations in the room, since I didn't think the hotel was that old. Not a big deal, just a little outdated.

Pros - fantastic location!!! This is the reason to stay here if you want to be in the la live area.

Courteous staff

Cool rooftop pool area on 4th floor, that is also family friendly.

So overall, nice hotel still; just didn't quite meet my expectations, so it was a little disappointing.

Stayed: September 2016, travelled on business
Thank sharonleann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane C, Sr. Administrative Assistant at JW Marriott Los Angeles L.A. LIVE, responded to this reviewResponded 27 September 2016

Thank you for taking the time to share your recent experience at the hotel. As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our service. We hope to serve you better the next time your travels bring you to Los Angeles!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2016 via mobile

Stayed for 4 days on business and was pleasantly surprised at the vibe of the Hotel. Clean with large lobby and area to meet and eat or enjoy a beverage.
Great place for those on the go and close to Staples Center and Convention Center. Always something happening at LA Live

Stayed: September 2016, travelled on business
Thank Wow99NewJersey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2016

Arrived in LA on a balmy Saturday. Right away was stressed, as our Uber driver couldn't find us at the supremely busy LAX. Took us to the JW Marriott L.A. Live. From there, the trip only got better:

Check In: Easy and swift. We were a bit early- so we stored our bags with the concierge;
Property: Beautiful. Loved the setting. The only challenge was the elevator- you had to scan your key each and every time you got on to get to your floor. Sometimes, the key wouldn't scan. A small inconvenience.
Staff: Quite accommodating Friendly and responsive;
Food/Drinks: Expensive. Cocktails will run you and food was quite high. However, there were options outside the hotel.

Overall: would stay here again!

  • Stayed: August 2016, travelled with family
    • Value
    • Location
    • Service
1  Thank FSmith404
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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