I booked the place several weeks beforehand. After 15 hour of flight I landed LAX airport and I was so tired. Before driving the rental car I called the owner woman. She replied me that she couldnot remember my booking and rented the place to another person, and the place was not available. Imagine yourself in such a situation, what would you feel? The owner refused to make any help to me. I contacted with tripadvisor, but they couldnot help me either. I have to arrange an urgent stay in such a condition. They refund all the money I paid weeks ago very lately.