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Townomite
San Francisco

A treasure of a place!

5.0 of 5 bubblesReviewed 10 Jul 2021
This place gets 5 rockin' stars!!!

We go to Lake Tahoe often as we are avid skiers, but only this year, due to Covid, have we really explored Tahoe in the summertime without staying at our usual cabin. On a whim, we decided to spend July 4 weekend in Tahoe. We have a small dog, so our options are always already limited. All our usual places in South Lake were sold out, but I did remember driving past this place in Kings Beach many times during the winter. It looked nondescript from my memory of driving past, but their website said lake front, and the prices were reasonable, so I figured - why not?

The registration process was great, easy peasy, I went online, got the pet friendly room that I asked for- I did call and service was prompt and communication was very clear. A friend of mine decided to come along, so I booked a second room and they bent over backwards to get him a pet friendly room as well, though they were officially out of pet friendly rooms, they made an accommodation and that really made my friend's day, who never travels without his dog.

Then we got to the place: Boy, was I in for a huge surprise!! When they said lake front, they meant a private beach, paddleboards and kayaks for free and chaise lounges, too. As expected, the pools were closed (I was well aware of this, and this didn't bother me as I was there for the lake, not the pools- and also this was prominently disclosed on their website before I booked. They also didn't charge a resort fee because of the closure) Rite Aid was right across the street (cold adult beverages, anyone?) There was a pizza and brewery place 10 steps away and a cafe next door. They also have barbecue decks outfitted with gas barbecues, tables, deck chairs and umbrellas. We spent our July 4 dinner on the deck watching the sun go down. The location is THE BOMB. Seriously.

I wish I could have had a lakefront room, the remodeled rooms looked great. Some are literally facing the water with floor to ceiling glass sliding doors. ( But alas, I am used to getting the doggie rooms, and I expected this- this time I got a second floor room facing N Lake Blvd.) If one is travelling without a dog, one should seriously invest in those lake-facing rooms. I peeked and they look amazing!!

Despite getting one of the older rooms, I was most happy with the amenities. Refrigerator, Microwave: I have an insulin-dependent dog, so the fridge was a MUST-HAVE to keep the insulin chilled. I also love toast in the morning and I have my own diet restricted bread- and they provided me a toaster. I was happy as a clam with the toaster!! Also, with Covid and WFH, my work laptop is always with me, and the WIFI as strong!!!!!!!!!!!!

So room, great! Amenities, Great! Lakefront and private beach, GREAT!!! WFH Wifi quality great!

But here is what really stood out. The people are AMAAAAAAAZZZZZZZING. Marietta was who I dealt with on the phone first, then had the chance to speak with Gabriel. I mean, these folks are top notch. The demeanor, courtesy and the desire to help is better than the service I ever received from the Mandarin Orientals and the Hiltons of the world. Gabriel checked us in and he remembered my name, as if he were expecting a treasured repeat guest. (Actually, he remembered my name all throughout my stay. And so did Marietta. ) And here I am like, floored. Remember I was expecting ​a motel atmosphere, I'm getting the Ritz Carlton treatment.

I'm quite well-travelled, so this had me thinking, who is running this place??? The business cards were everywhere: Melissa Dooley, General Manager. I grabbed her card and tucked it away. I was meaning to write in.

Anyway, on our third and last day of our stay, my mind was made up. I was coming back. And soon. So even before I had even checked out, I went to the office, and booked another stay. Tami helped me, and she created a warm experience too, so friendly and sincere. So I asked Tami who Melissa Dooley was, I wanted to compliment the staff- it turns out she was the lovely lady I had just been speaking with about the paddleboards, she looked so young and I know that probably irks her (haha)- but what a pleasant delight to see that the person running the place was a young capable, kick-butt woman- it is clear that she sets the tone for the team.

This place is run like a well-oiled machine. Marietta and Gabriel, exceptional work ethic. Marietta is only 20 years old, and she possesses so much poise. Gabriel is warm, knowledgeable, patient, and so very helpful and gives you the five-star treatment. Tami knows her stuff and insists on an island vibe! The overarching energy here that you can tell from how the place is run, is the LEADERSHIP. So Melissa, way to go. You have me and my troop as fans for life.
My only ask: please, as you remodel the rooms, please do keep some rooms pet friendly, we would love to keep coming to visit this amazing place - so please stay dog friendly!!!

To whoever is Melissa's boss, whether a person, a trust or an LLC- I have to tell you, this manager, this team, they are amazing. I will be back, (already booked!) because of the lake (Love the lake and your convenient lakefront location), the amenities (I paddleboard!) and most of all, the team. Five stars!!!
Date of stay: July 2021
Room Tip: Invest in a lakefront room if traveling without a dog
4.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Merrietta Jaensch, Innkeeper at Crown Motel - Kings Beach, responded to this review
Responded 18 Jul 2021
We are so glad that you enjoyed your stay with us! Thank you for taking the time to write such a kind review and such kind words. we look forward to you next visit with us!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 30 June 2021

This place is a gem for kings beach, really cool location, and they offer paddle boards and bikes to guest plus access to their own private beach!
Would definitely come back and recommend this for first time Tahoe visitors or anyone looking for a quick and easy get away.

Date of stay: June 2021
Thank connorsC4529HN
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Melissa Dooley, General Manager at Crown Motel - Kings Beach, responded to this reviewResponded 4 August 2021

Thank you for your kind words! Glad you enjoyed your time with us. Come back again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2020

Still a great place. It was unfortunate the hot tub and pool were closed because of COVID-19. We hope next year it will be open again. We always try to get the same room. It would be nice if the outlets had USB also for our cell phone and handles in the shower for assistance in getting in and out for us older adults would be great.

Date of stay: August 2020
    • Rooms
    • Cleanliness
    • Service
Thank P2818OAbarbaras
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Melissa Dooley, General Manager at Crown Motel - Kings Beach, responded to this reviewResponded 19 May 2021

Thank you so much for your kind words and notes about your stay! Our pools and hot tub should be back open for your trip this summer! We are looking forward to hosting you again and hope you enjoy all of the updates we have made to the property this year.

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Reviewed 28 July 2020 via mobile

Just got back from 4 nights at Ferrari’s Crown. Such a wonderful, family friendly vacation. The rooms are not fancy but they are incredibly clean and welcoming. The staff is accommodating and attentive. Our room had a great little kitchen and was steps from the beach. It was our fourth stay here. Every time we stay we return to our regular lives refreshed and recharged. Thanks again for the memories!!

Date of stay: July 2020
Trip type: Travelled with family
2  Thank nstrazz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Melissa Dooley, General Manager at Crown Motel - Kings Beach, responded to this reviewResponded 28 June 2021

We are so glad that you enjoyed your stay with us! We hope to have you again soon! Thank you for sharing your experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2019

We stayed here at the suggestion of local denizens, since we were coming into town for a wedding. Such a disappointment. I would never go here again,nor would I recommend it to anyone. Maybe the hotel has been affected by the damage from the storms, but it seemed more endemic than that.
Our room was small, very dark and dingy (even with the lights on). The bed was OK and there wasn't any noise. Breakfast was minimal, and the only cups for coffee were 2 oz shot cups (they didn't buy any others). Internet was very intermittent, but mostly off.
Worst was that we requested late checkout, especially for my 92 year old in-laws who were staying in another room. Initially we were told no problem and no charge - two hours later the manager called and said we had to check out in the next few minutes or we would be charged, that the employee was new and gave us incorrect information. He did relent, but it seems there are management problems here as well.

Room tip: Lake view rooms would be quieter.
Date of stay: September 2019
    • Sleep Quality
    • Cleanliness
    • Service
Thank Misha A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Melissa Dooley, General Manager at Crown Motel - Kings Beach, responded to this reviewResponded 19 May 2021

Hello and I am so sorry for your past experience at The Crown. We hope that you will give us a chance the next time you are in North Tahoe. We recently went through an ownership change and were in the middle of a transition at the time of your stay. We are just completing an extensive renovation on the lakefront and lake view rooms as well as the pools and hot tub. I am the new general manager and hope that you will give us an opportunity to change your opinion of our property.

Warm regards,
Melissa Dooley

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Reviewed 7 August 2019

I have been coming here for the last 10 years. We love the location of the hotel because it has access to the beach and walking distance to restaurants. However the hotel was never well maintained. But for us the location always overweigh the condition of the hotel.
We arrived last friday to stay there for the weekend. Soon we realized that the access to the beach and pool were closed. We were so disappointed since my 16 yr old daughter and friend were ready to get in the pool.
The front desk person was very nice and felt embarrassed about the situation. He showed us the tiny fine print on the website that stated that the pool and access to the beach were closed. The tiny fine print was nearly impossible to find when booking w ur cell phone. He explained that the hotel was sold so half of the hotel was closed since they were not repairing anything until the new owner starts demolishing the hotel. He spoke with the manager who she gave us 10% off which is nothing after ruining a vacation.
We felt scammed! They should have called us after we booked the hotel to inform us about the hotel issues. Very dishonest and embarrassing behavior to ruin someone’s vacation. Dont go there! If I knew this I would have booked a different hotel where we can use the pool and spend time at the beach. Shame on you!

Date of stay: August 2019
Trip type: Travelled with family
1  Thank pameca
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lisa B, General Manager at Crown Motel - Kings Beach, responded to this reviewResponded 18 October 2019

The Ferrari's Crown is open for business for 2020...we have completed many repairs to the property and have scheduled more room renovations for the spring of 2020. Both swimming pools and the outdoor hot tub will be open next year after being damaged from the very heavy winter storms of 2018/19.

We will add to our property a Snack Shack, kayak and paddle board rentals and a family games and TV room. Scheduled for the summer are wine tasting and live music.

We are very sorry that your trip to the property for your 2019 vacation was not as you had expected or planned for, but the website was updated with the closures of the pool and beach areas prior to your online reservation.

We would very much like to welcome you back for your 2020 vacation!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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