Absolutely Horrible Business - stay away! After speaking with a Brockway booking agent, reserving and paying (in full) we were excited to stay at Brockway with a group of friends over the 4th of July weekend. The next day I was told that the owner of the unit wanted a seven night minimum, instead of the three nights (as we booked.) I was told if we wouldn’t commit to seven nights the owner would stay in the unit. After speaking with the booking agent, she indicated that she would try to find an alternative. Minutes after getting off the phone, I received an email saying disregard our conversation and the booking was confirmed.
The next day I get a message from the manager that the owner now has an “emergency” and because we did not rent the unit for seven nights as the owner wanted, our reservation is cancelled. We were offered a significantly larger unit for three times the money without any type of discount. When I asked about a discount on the larger unit, the manager said we can’t do that.
Booking and paying at this place does not mean you actually have a reservation - the owners of the units just decide they want to use the place and your reservation will get cancelled. I understand contracts and there is a “loophole” that allows for this, but for a business to use such contract loopholes like this, without any type of alternative or discount is a terrible business practice. If you book, you better have a backup plan, because a reservation and payment is worthless at Brockway! These contracts are not worth the paper they are written on and leave you at the mercy of the owner. If they want to strong arm you for a longer stay and more money and you refuse, they will cancel your contract. You cannot rely on them. Stay somewhere else.