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Venture49377470617

Brockway Springs Resort

5.0 of 5 bubblesReviewed 17 Mar 2019
We enjoyed staying at this resort. We had a very good view of Lake Tahoe and the mountains from our living room window. We had everything we needed inside our unit. We also had a good area for the kids to go sledding outside our unit.
Date of stay: March 2019
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with RCI
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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3 - 8 of 52 reviews
Reviewed 3 October 2018

Stayed a week at the Brockway Springs Resort last July. Great view, great accommodations, quiet, peaceful, beautiful grounds, great pool and amenity center, ample parking, walking distance to restaurants, etc.... Going back again next August 2019. Love Kings Beach and Lake Tahoe.

Date of stay: July 2018
Thank jfosters6
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 April 2018

Completely exceeded my expectations. The grounds and pool were amazing! Lots of families and friendly staff. Quiet serene place on the lake in North Tahoe. Walking distance to Kings Beach with lots of things to do near by. Including restaurants and equipment rental for both summer and winter activities. Stayed in unit 15 which was perfect, but have been in many other units as well and all were good. I like the deluxe units as they are remodeled and usually have better views.

Date of stay: September 2017
Trip type: Travelled with family
1  Thank Katharine P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 June 2016 via mobile

Amazing location right on the North Lake Tahoe shore. Comfortable accommodations, walking distance from great shopping, dining and fun! Heaven on earth. Summer vacancies. Book now while it's still available!

Date of stay: June 2016
Trip type: Travelled as a couple
2  Thank DTRocks11
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 June 2016

Absolutely Horrible Business - stay away! After speaking with a Brockway booking agent, reserving and paying (in full) we were excited to stay at Brockway with a group of friends over the 4th of July weekend. The next day I was told that the owner of the unit wanted a seven night minimum, instead of the three nights (as we booked.) I was told if we wouldn’t commit to seven nights the owner would stay in the unit. After speaking with the booking agent, she indicated that she would try to find an alternative. Minutes after getting off the phone, I received an email saying disregard our conversation and the booking was confirmed.

The next day I get a message from the manager that the owner now has an “emergency” and because we did not rent the unit for seven nights as the owner wanted, our reservation is cancelled. We were offered a significantly larger unit for three times the money without any type of discount. When I asked about a discount on the larger unit, the manager said we can’t do that.

Booking and paying at this place does not mean you actually have a reservation - the owners of the units just decide they want to use the place and your reservation will get cancelled. I understand contracts and there is a “loophole” that allows for this, but for a business to use such contract loopholes like this, without any type of alternative or discount is a terrible business practice. If you book, you better have a backup plan, because a reservation and payment is worthless at Brockway! These contracts are not worth the paper they are written on and leave you at the mercy of the owner. If they want to strong arm you for a longer stay and more money and you refuse, they will cancel your contract. You cannot rely on them. Stay somewhere else.

Date of stay: June 2016
Trip type: Travelled with friends
5  Thank kdaws0n11
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brockway Spring... R, Manager at Brockway Springs Resort, responded to this reviewResponded 20 August 2016

Hello and thank you for your response,

You did mention you would put something up online about what had happened in our unfortunate circumstance and I am glad we can address it. We had never had any issues with double bookings and confusion with holiday minimums before so we apologize again about your 4th of July stay. We understand that everywhere in Tahoe gets booked during that time quickly. Seeing as how we canceled your reservation just 24 hours after it was booked, we had hoped you found somewhere else since our larger unit and last available unit did not suite you.

Again, this was an unfortunate cancellation based on minimum nights that owners set on their units. We will not have this happen going forward.

We hope you can stay with us another time, however, and thank you for understanding our policy.

Brockway Springs Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2016

Loved staying at #59 !!!! It is cozy and comfy and a great deal because it's a partial lakeview unit instead of a full lake front view, which costs much more money. We enjoyed a glass of wine in the evenings on the deck, looking at the lake just 50 ft. away, and strolled down to the sandy beach in the mornings, where you can rent kayaks. A great weekend get-away for a great price ! Can't beat it anywhere !!!

Room tip: loved # 59; great views/ quiet/ close to the beach
Date of stay: May 2016
  • Trip type: Travelled with friends
    • Sleep Quality
    • Rooms
    • Service
2  Thank shelleybuquen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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