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Embassy Suites by Hilton Irvine - Orange County Airport
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Reviews (1 319)
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Reviewed 8 August 2016

Accommodations were excellent. Staff was helpful, friendly, and patient (esp. Amanda G and Svetlana). Our team especially appreciated the manager's reception and complimentary breakfast. Rooms were clean, with good sound isolation between rooms.

  • Stayed: July 2016, travelled on business
    • Location
    • Cleanliness
    • Service
Thank xiduke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassySuitesIrvine, Director of Sales at Embassy Suites by Hilton Irvine - Orange County Airport, responded to this reviewResponded 9 August 2016

Dear xiduke,

Thank you for taking time to share this great review. We're always glad to hear that our guests enjoy the breakfast and evening reception. I've already shared your message to both Amanda and Swietlana and we hope to see you back again soon at the Embassy Suites Irvine.

Best regards, Ken
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2016

I come to Irvine often and the Embassy Suites in Irvine off of Main Street is very consistent in the quality of their accommodations and service. I strongly recommend this hotel to anyone in need of one in this area.

  • Stayed: August 2016, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Michael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassySuitesIrvine, Director of Sales at Embassy Suites by Hilton Irvine - Orange County Airport, responded to this reviewResponded 9 August 2016

Dear Michael,

We greatly appreciate your continued loyalty and thank you so much for the awesome recommendation. We're looking forward to your next visit.

Best regards, Ken
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2016

Beds are great. Breakfast wonderful. Loading and unloading was difficult due to limited and hard to navigate entrance area. Overall great place to stay for families! Stairwells need to be cleaned. We stayed on second floor and used the stairs instead of elevator.

  • Stayed: July 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank lindacV1347NO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassySuitesIrvine, Director of Sales at Embassy Suites by Hilton Irvine - Orange County Airport, responded to this reviewResponded 9 August 2016

Dear Linda,

Thank you for your recent stay and we're glad to hear you found us to be a great location. We appreciate your feedback and hope to see you back again.

Best regards, Ken
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2016

My family and I travelled to the LA area for a vacation. We stayed at another Embassy Suites near LAX for the first few days, then drove further south to spend a few days at the beaches. We love Embassy for our family, so I saw that this one had spent $12M on a remodel, so we decided to stay here.

As far as hotels go, it's not bad. You can tell it's been around for a while, and when comparing to a standard hotel with just rooms and hallways, this one would be a huge upgrade. However, comparing it to other semi-luxury hotels within it's class, it falls short on the little things. For example, instead of replacing the 20 year old suite doors/bathroom doors, they painted over them. Also, while the breakfast was good, we had the exact same food every morning. I'd like to see some variety of selections based on different days. One other thing that was really frustrating is the elevators. They had 3 elevators that were fast. However, one was out of order, which must have confused the other two. They were not functioning correctly without the third elevator. They need to change the settings, as we'd end up having 30 people waiting on the elevators on the first floor...for 5 minutes. Highly frustrating.

Some good points to the hotel were the spacious rooms, pretty decor, helpful staff, and nice evening reception. The parking garage is nice to have, keeping your car out of the heat and safely stored in a garage.

All in all, it's not a bad hotel. However, during our next trip to SoCal, we'd probably find somewhere else to stay.

Room Tip: Go as high as you can. With the rooms opening into a inside space, the higher the better, away from the atrium noise.
  • Stayed: July 2016, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Troy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassySuitesIrvine, Director of Sales at Embassy Suites by Hilton Irvine - Orange County Airport, responded to this reviewResponded 5 August 2016

Dear Troy,

Thank you for your recent stay and taking the time to share your experience. We appreciate your feedback and are glad to hear our spacious suites were great. We share all feedback with our entire management team to celebrate the staff and for areas of improvement. Please note that we are upgrading the complete elevator system with the first upgraded cab coming back any day now. This project will greatly improve the overall performance and speed. We do hope you will consider returning to the hotel on any future trips to Orange County.

Best regards, Ken
Director of Sales

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A TripAdvisor Member
153
Reviewed 2 August 2016 via mobile

Used this hotel for a one night visit. My wife booked the room and requested a king bed.

When we checked in the person who checked us in took an extremely long time and did not communicate that we were not going to get a king rather a queen.

The hotel made up for the issue however please check when checking in to make sure everything is correct.

Stayed: August 2016, travelled as a couple
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassySuitesIrvine, Director of Sales at Embassy Suites by Hilton Irvine - Orange County Airport, responded to this reviewResponded 3 August 2016

Dear guest,

Thank you for staying with us and we do apologize about the timeliness of the check-in process. We appreciate your feedback and have shared this with our front desk team for training opportunity. We appreciate your business and hope to see you back again.

Best regards, Ken
Director of Sales

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