Filthy room! Hair all over the carpet and bathroom! Bed sheets was not clean.Trash under the couch! Towels smelled like wet dogs! Filthy! Staffs seemed to act like not to be bothered when you ask for some kind of service. More
- Free Wifi
- Free Parking
Filthy room! Hair all over the carpet and bathroom! Bed sheets was not clean.Trash under the couch! Towels smelled like wet dogs! Filthy! Staffs seemed to act like not to be bothered when you ask for some kind of service. MoreShow less
My apologies on the level of dissatisfaction you encountered on property. Since you have responded on several fronts, I will make sure we address the issues through the hotel channel.
The hotel is nice - I would avoid the villas which are too far away and note self parking (at $12 more a night) is outside so cars get very hot this time of year. However, the hotel seems to have a terrible time keeping track of the right charges - seems almost like intentional or very disorganized - neither of which is good or engenders trust. I did not appreciate spending 20 min to fix their mistakes instead of express check out - nor the multiple texts from the other 11 families that were on this trip with us as part of a group that had similar experiences of confusion and overcharging at check out. When you book a rate at 159 and they bill you 234 a night that is an EXORBITANT difference - 150% of the original contracted rated. Then they make you feel like they are doing you a huge favor of giving you the originally contracted rate. Left a really bad taste in my mouth after what was otherwise a delightful resort with basis pool, gym, activities. Also, the resort fee is charged for each day even if you arrive at midnight and don't use the resort at all.
My apologies for issues you faced regarding charges erroneously added to your bill. Please contact me at email@example.com so I can look into what took place with your bill. We for sure would not advocate any discrepancies on that side.
Had an amazing experience once again at Hyatt Indian Wells. The Villa's are wonderful, the resort is top notch for the money. Loved it! The breakfast each morning was also super good and the food out by the pool was great as well!
Very enjoyable stay. Staff were extremely helpful, and polite. Room was beautiful. Great view. And quiet. We would definitely recommend this resort. Excellent for families, couples, honeymoons, and weddings.
I stayed here with my family (wife, 5 year old daughter, 18 month old daughter) last weekend and we had a great stay.
We arrived early on Saturday and were able to check in. We chose self parking and there were plenty of spots available. We got a room with a pool view through Hotwire on the 2nd floor.
We have stayed here a few times in the past and really like the size of the room and the bathroom. It's great having that much space with a family. We had a king bed and used the pull out couch for my older daughter and had a crib brought in for our youngest.
It's been a few years since we stayed here and the new addition is a HUGE tv. The thing was a beast. Fantastic decision by the Hyatt.
We really enjoy the multiple pools and the waterslide. The kids had a great time and my 5 year old made lots of new friends. There were a lot of families at the hotel and it's a great atmosphere if you have kids.
Overall we had a very good stay and look forward to our next visit!
Robert Thompson and the entire resort staff are arguably the best staff at any Hyatt I've stayed at globally (I've stayed at most all of them!) I couldn't have had a better overall experience and so thankful for the experience they delivered.