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Reviewed 26 June 2018 via mobile

First, this is my first review ever and I stay at hotels about 50 nights a year all over the country. Felt obligated to write something.

Hotel is outdated. The room furniture is falling apart literally, there is mold, old carpet, dirt and dust around baseboards, etc.

Service did not meet expectations, slow, lack of apologies when questioned about challenges, room not supplied with proper level of items such as coffee or towels.

There was some sort of convention being held of which we were provided no indication of at registration or check in. So large that security had to be called and we, as guests of the hotel, were treated like lowlifes. When questioned, the front desk replied “wish we would have known too”. I mention this because there was an obvious lack of internal communication which points to the larger service challenge.

I highly recommend continuing your search.

Stayed: June 2018, travelled with family
1  Thank James A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottStesAnaheim, General Manager at Anaheim Marriott Suites, responded to this reviewResponded 28 June 2018

Thank you for your candid review, James. Your feedback is important to us as it points out some areas that may need extra attention. We apologize if our accommodations or customer service fell short in any way. Every guest should be assisted in a polite and efficient manner at all times. We’ve shared your experience with our team and will use it to better serve our guests moving forward.

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Reviewed 25 June 2018 via mobile

Man the staff in Basil’s (Hotel Restraunt) was unbeleavable! Gotta talk with Mario when you get there. They trip all over themselves to be helpful and polite as can be. The food was always very fresh. I haven’t had service like this in a long time! It is a must go for the Hotel and Restraunt!

Stayed: June 2018, travelled with family
Thank Troy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottStesAnaheim, General Manager at Anaheim Marriott Suites, responded to this reviewResponded 26 June 2018

Your incredibly high praise is so exciting to read, Troy. We’ll be sure to let Mario know how much you loved his service and attentiveness. It is always a pleasure to see a happy guest, and we hope to see you back for another incredible stay at the Marriott Suites Anaheim soon.

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Reviewed 24 June 2018 via mobile

Stayed at the Marriott. The room was clean and didn’t smell like a funk or anything. Was very happy with the room. Shower water pressure was good and water got hot fast which was very nice. I would definitely stay again. About 7 or 8 $ Uber or Lyft ride to Disneyland.

Stayed: June 2018, travelled with family
1  Thank Dishman38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottStesAnaheim, General Manager at Anaheim Marriott Suites, responded to this reviewResponded 26 June 2018

Comfort, close proximity to Disneyland—indeed, what else could one ask for! We’re excited to have been part of your recent Disney trip and even happier that you enjoyed your room. We appreciate you choosing the Marriott Suites Anaheim and hope to welcome you back soon!

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Reviewed 21 June 2018

The Anaheim Marriott Suites is the perfect location for a relaxed vacation at Disneyland. Everything about the Marriott Suites is convenient. The staff at the front desk are always welcoming. You've got the convenience of taking care of your Disneyland park tickets right there in the lobby and the ability to purchase shuttle passes for transport at the front desk with pickup just steps beyond the front door. Starbucks and constantly changing infused water stations in the lobby make it easy to quench your thirst. For a day of rest and relaxation, you have a large pool and hot tub to enjoy the California sunshine. During our stay, we ate at Basil's each morning for breakfast. If you are Gold/Platinum with Marriott, this wonderful breakfast is complimentary. I cannot rave enough about Jose Ceja (I hope I spelled his last name correctly). He is friendly, kind, considerate, and he makes sure everything is perfect! He is so attentive to your needs and makes sure that your glass is full and you want for nothing. We chatted each day and by the end of the week, we left feeling like we had a good friend. For tables with children/teens, he is wonderful and engages them in interesting ways. He also made sure I got what was probably the BEST waffle EVER! We hope to go back and see our friend! If you eat at Basil's, make sure you ask for Jose! You won't regret it. He's the best.

Room Tip: All rooms are great. I love the curved rooms with floor to ceiling windows. Facing Disneyland does have firework noise.
  • Stayed: June 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank hthrly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottStesAnaheim, General Manager at Anaheim Marriott Suites, responded to this reviewResponded 23 June 2018

Thank you so much for taking the time to share your thoughts on your recent visit to Marriott Suites Anaheim. We hope your family had a great time at Disneyland. We’ve thought of every detail to make your trip as relaxing and enjoyable as possible including shuttle service to the park and assistance with your tickets through our hotel staff. Jose appreciates your kind words. He truly enjoys meeting and talking with guests of all ages. We’re very proud to have him as part of our team. We loved having you and hope you come back to stay with us again soon!

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Reviewed 21 June 2018

This was my second stay here and nothing seems to have changed over the last 10 years. The carpet is old and worn but overall the hotel is in okay shape. The spa needs attention and had a very weird smell. The staff were very attentive and friendly. The Starbucks in the lobby was also very convenient.

  • Stayed: June 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank parkerpug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottStesAnaheim, General Manager at Anaheim Marriott Suites, responded to this reviewResponded 23 June 2018

We appreciate you review. Thank you for recognizing our warm and friendly staff. We’re sorry if you felt any part of the property was any less than exceptionally maintained. Your feedback shows us areas that may need some extra attention. We hope you’ll choose us again on your next visit to the area.

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