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Embassy Suites by Hilton Anaheim South
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Reviews (2 158)
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All reviewsthe manager's receptionfree breakfastmade to order omeletsparking lotliving roomper dayyogurtvisiting disneylandsmall feenear disneylanddisney parksdonutsconvention centershuttle servicedisney vacationthe breakfast areaafter a long day
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146 - 151 of 2 158 reviews
Reviewed 29 September 2017

We visited a year ago and had such a good experience we decided to stay again!

We love the idea of a separate room with the pull out couch in the other room. The 2 beds seem smaller than a queen. Rooms are always clean!

Breakfast has a little something for everyone. With picky kids we really appreciate it!

We stay at other Embassy's in the area and be warned that this one is pretty busy. Probably because of the location. Parking is a little crazy too. If you get back later at night it's tricky finding a spot but the parking lot is well lit so it's not too much of a problem.

Lots of restaurants and places to shop within walking distance. Angels Stadium is also super close and easy to get to.

Big hats off to the employee at the desk (I can't remember his name), for proving to us, because of a mother/daughter bet that the turtles are indeed real. Mom lost the bet. We love looking at all of the fish and turtles in the atrium and he went way above and beyond.

We will definitely stay again!

Room Tip: I heard someone in the elevator talking about room with a fireworks view from Disneyland. Apparently that's a thing.
  • Stayed: September 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank disneylover6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassySuiteAnaheimS, Front Office Manager at Embassy Suites by Hilton Anaheim South, responded to this reviewResponded 3 October 2017

We are glad that we made a first great impression that you chose our hotel for another stay! We take pride in a reputation of providing excellence in accommodations, location, and a complimentary breakfast, and it is nice that you enjoyed everything that we offer. We will share your compliments with our team as we welcome your input. Thank you, and we look forward to welcoming you back soon to the Embassy Suites Anaheim South.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2017

It was ok, hotel and room badly dated. Had to get shutrtle tickets at desk, asked about it twice, didn't tell me I had to buy them there, almost mise d the shuttle and had to wait half hour. Wasn't terrible wasn't great

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank j0sephbrian0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassySuiteAnaheimS, General Manager at Embassy Suites by Hilton Anaheim South, responded to this reviewResponded 29 September 2017

It was our pleasure to welcome you to our hotel. We do apologize that you did not receive excellent customer service. We will speak to our team about being more clear and about updating our hotel. We welcome your input as we use your comments to make improvements. Thank you, and we hope to welcome you back soon to our hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2017

Loved our stay at the ES by Disneyland. We were there for a High School Class reunion and the Suite made it possible to visit with friends and not feel intruded upon. Friends stayed in the living area, where we had drinks and talked.

  • Stayed: September 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank dorisk921
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassySuiteAnaheimS, General Manager at Embassy Suites by Hilton Anaheim South, responded to this reviewResponded 29 September 2017

We are glad that you chose to stay at our hotel. It is nice that you enjoyed a relaxing stay as we strive to provide an inviting atmosphere. We will share your comments with our team. Thank you, and we hope to welcome you back soon to the Embassy Suites Anaheim South.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2017

Having a split reservation, one with points and one with cash I was subjected to a ridiculous rule that forced me to check in twice. The second check-in required a credit card again which was locked in my room because the hotel intentionally locked me out of my own room mid-stay. I've stayed at a lot of Hiltons and had many types of reservations but never have I been treated so poorly by hotel management. I will definitely not stay in this hotel again and intend to post the same review on various travel sites. There was little to no customer service and as a Hilton gold member I didn't appreciate being treated like a delinquent.

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank E4591JSbryanl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassySuiteAnaheimS, General Manager at Embassy Suites by Hilton Anaheim South, responded to this reviewResponded 29 September 2017

We appreciate your comments. At our hotel, we strive to provide a high standard of customer service, and we apologize for any inconveniences you had with your reservation. Without more information on hand, it would be difficult to address these comments on this forum. Please reach out to us directly so we may resolve your concern to your satisfaction. Thank you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2017

We stayed at this hotel last week for the Mickeys Halloween Party. This hotel was a little dated, but our room was very quiet and we got a really nice good night's sleep. The complimentary breakfast was very nice, make sure to get there early because it gets really busy! The free parking was a plus! Check in was very quick, and the staff was accommodating. The hotel offers a shuttle for $6/person and it will drop you off at Disneyland/DCA and then it comes back every 30 minutes. We would stay here again.

Room Tip: Room away from the elevators
  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Kristi A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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