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All reviews fast food outlets waffles forestiere underground gardens front desk person room was clean great hotel shaw avenue restful night would stay again great stop biscuits and gravy nice facility homeless people the staff was friendly and helpful one night stay the breakfast area coffee maker
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Reviewed 20 June 2018

Isabel greeted us with a smile and went beyond the normal level of reception. She shared all information with a genuine delivery that provided us with a comfortable feeling and a want to return. It is her approach that left us with a smile.

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank robertmillerpe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mihir D, Guest Relations Manager at Ramada by Wyndham Fresno Northwest, responded to this reviewResponded 24 June 2018

Thank you for the five star review, we are delighted to know that our hotel met all your needs and that our friendly staff showed you the customer service we strive for; we look forward to seeing you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2018

this is a rather small and quiet property with basic amenities - a very small pool and gym. Notwithstanding, there are a couple of fast food restaurants within walking distance and there's a church 5 minutes away for sunday service. We mainly used it as a stopover on our trip to yosemite.

  • Stayed: June 2018, travelled with family
    • Location
    • Cleanliness
    • Service
Thank 1Ming
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mihir D, Guest Relations Manager at Ramada by Wyndham Fresno Northwest, responded to this reviewResponded 24 June 2018

Thank you for choosing our hotel for your traveling needs, we hope you had a great time in Yosemite and look forward to seeing you again.

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Reviewed 6 June 2018 via mobile

This is a proper hotel (not a motel). This was an excellent stop over on our road trip, room was clean and comfortable and a good size. There was a fridge and tv provided and small selection of toiletries incase you forget anything. Breakfast is served from 6am (very convenient) and there’s a good selection (waffles, fruit, cereal, doughnuts, yogurts, toast, several juices, coffee, etc). It’s perfect for a roadtrip since there’s a gas station and a couple of restaurants right next door to this hotel and it’s very easy to find being just a few miles off the freeway. All staff we met were extremely friendly and helpful.

Stayed: May 2018, travelled as a couple
Thank Cruiser712333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mihir D, Guest Relations Manager at Ramada by Wyndham Fresno Northwest, responded to this reviewResponded 7 June 2018

We appreciate the five star review after your recent stay with us, we are delighted to know that our location, cleanliness, comfortable beds, breakfast and amenities made your visit a great one; we look forward to serving you again when you are in the area.

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Reviewed 30 May 2018 via mobile

Don’t stay here. The room was filthy. Our kids took out the sofa bed and there were dirty linens and napkins in it. There were ants all over and the room looked like it hadn’t been cleaned in months!
The continental breakfast was a joke and the hotel staff was not professional.

Stayed: May 2018, travelled with family
Thank caligirl424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mihir D, Guest Relations Manager at Ramada by Wyndham Fresno Northwest, responded to this reviewResponded 7 June 2018

We are sorry to hear we did not fully meet your needs and will make sure housekeeping and management are aware of your concerns with our cleanliness and breakfast so we can better serve you in the future.

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Reviewed 22 May 2018

I made reservations at the Ramada for a visit for 8 days, end of January 2018 through Feb 8th. The young lady at the desk took our credit card and charged an extra $50.00 which she said was a hold on the card until the verification was validated. I asked for a receipt and she said it would show on the final papers. I asked how long the $50.00 would be held and she said it would "fall off" when we checked out. It did not, the $50.00 hold also did not show on the receipt and when questions, we were told it would be reimbursed within 30 days. It was not. I wanted to use the computer room and was told I had wifi in our room. I requested to use the main computer for guests as I did not bring a lap top. The computer was a very old model, the screen was so faded I could not see the fonts. The rooms were average as they were old. the couch in the room sagged in the middle to the floor. The attitude of the staff put me off as they seemed we were a bother to ask simple questions. I would not book there again.

Stayed: March 2018
Thank Robert_Avery_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mihir D, Guest Relations Manager at Ramada by Wyndham Fresno Northwest, responded to this reviewResponded 25 May 2018

Thank you for taking the time to give us your feedback, we are sorry to hear that we fell short of your expectations after your recent stay with us and will make sure we address our staff and any other issue you brought to our attention so we can better serve you in the future.

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