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Best Western Plus Garden Court Inn
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Reviews (561)
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347
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All reviewsfront deskhappy hourroom was cleanplace to staywafflesthe entire staffthe breakfast areahousekeeping stafffree breakfasthome away from homefremont areasan franciscopleasant staygreat customer serviceeasy accessparking lotfree parking
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4 - 9 of 561 reviews
Reviewed 2 weeks ago

Started of badly. Had requested 1st floor pet friendly room with outside access as we had our dog with us. The day before arrival confirmed this with hotel directly. No problem.
On arrival told that no rooms of that type available. Whilst hotel accepted reservations not possible to guarantee particular room location as that was done on a "first come first served basis".
One of the staff Robert concentrated on saving the day while his colleague spent her time trying to justify the policy! Robert prevailed on the day but in talking to other guests there who we know the problem was widespread. Will think twice before returning.
Breakfast excellent!!!

Room Tip: All rooms that I have stayed in have been remodeled and are excellent
  • Stayed: March 2018, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank MichaelA975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

The staffing from front desk, house keeping to kitchen staff was the selling point of this property.
The food options for breakfast are the best I have seen.

Melanie, Yuri and Winnie were such a bonus too this property.

Room Tip: great staff, clean rooms and great breakfast
  • Stayed: February 2018, travelled on business
    • Value
    • Location
    • Service
1  Thank brookebrown2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Since September 2017 I have been staying at this property one week a month. A few highlights include; happy hour each Tuesday & Wednesday hosted by Elsa. Very nice get together with complementary wine and beer with heavy appetizers. During the summer months burgers & hot dogs on the grill. The breakfast is complete with eggs, bacon, sausage and potatoes. The pancake maker is quite interesting and makes excellent cakes. Melanie, Yuri & Marlene make sure the breakfast offering is running smoothly and provide exceptional service. Comfortable bed and pillows. Walking distance to several eateries and a well stocked party store.

Stayed: February 2018, travelled on business
Thank Dean A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

The staff were extremely helpful. Recommend a great place for dinner. The only thing I would change is the direction for getting ice. The ice machine is well hidden. I followed where the arrow pointed, and ended up walking down 3 flights of stairs - and at the bottom no ice machine. Robert at the reception area said that I was not the only one who stated it could be better labeled. The Room was GREAT! The employees were all friendly and SMILING!

  • Stayed: March 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank susanL7381FC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 March 2018

Every time my company stays here we feel at home. Whether it's the hospitality or the evening receptions on Tuesdays and Wednesdays. Elsa in particular, has been more than accommodating during these evenings. The breakfast is great, more that enough options for someone, even the most pickiest of eaters. The rooms are clean, the bedding fresh, and haven't personally had any issue at this location. All in all a really nice stay.

Room Tip: I've never had a bad room, whether it's a suite or a double queen room.
  • Stayed: March 2018, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank explicitlyrcs1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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