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Valentin Imperial Riviera Maya
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Reviews (12 764)
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9 086
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85 - 90 of 12 764 reviews
Reviewed 3 weeks ago

Truly deserving of 5 stars. We feel pampered at every turn. The resort is stunning; with lush grounds, and beautiful pools. Our favorite restaurant is L'Alsace (French) for a romantic dinner. The hibachi dinner at Ginger is perfect for a fun group. The privilege package is well worth it. To have our bali bed at the pool reserved for us everyday (you can choose a bed at the beach too), to be able to make reservations at the restaurants, our choice of premium liquor, pool bag, fresh fruit and flowers waiting in the room make you feel so special. We had the silver junior suite for the second time , and we love the location close to the pool and restaurants.

Room Tip: check the map on the website to see building location, we like buildings 1 and 2
  • Stayed: March 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank khd1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VALENTIN C, Guest Relations Manager at Valentin Imperial Riviera Maya, responded to this reviewResponded 2 weeks ago

Dear guest,

We aredelighted to hear how much you enjoyed your return visit. We are very happy to see that you find our resort stunning and beautifully pools. We also appreciate you recommending our privilege package, which offers a wide selection of liquor and reserve cabanas.

Hopefully, it won’t be too long before we have the chance to welcome you back to your home away from home soon.

Thank you once again.

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Reviewed 3 weeks ago

This is such a wonderful all inclusive adults only resort. The beach was beautiful. It was nice to walk on the beach and not have the sand burn your feet. The water was really blue. The resort was very nice. They have tons are butterflies and lizards at the resort. My husband and I went there to celebrate our anniversary. I could not have asked for a better vacation. The shows were great. The food was ok. I recommend going to see the Mayan Temples and swimming in the cenotes. I highly recommend this resort. Staff was very friendly. We will definitely have to go back someday.

Stayed: May 2017, travelled as a couple
2  Thank Crystal M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VALENTIN C, Guest Relations Manager at Valentin Imperial Riviera Maya, responded to this reviewResponded 2 weeks ago

Dear guest,

Thank you for taking the time to share your feedback following your stay at Valentin Inperial Riviera Maya.

It makes us so happy to see how wonderful your stay with us was, from the warm welcome from the team, to the beach and the shows.

It is great to know that the staff were the integral part to a wonderful stay with us, and we have shared this with everyone.

We look forward to welcoming you back in the not too distant future.

Thank you once again,

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Reviewed 3 weeks ago

This was our 4th visit and once again in didn't disappoint. On all our previous visits we stayed in the Junior Swim Up suites but this time we were in the Emerald suites by the beach. Our room was nice but the swim up suites were much more convenient to the other areas of the property. The hotel staff was very helpful from the beginning arranging our transportation to and from the airport, upgrading our room and making sure our check in was smooth. We stayed 6 nights and the entertainment staff did a great job with a variety of activities. All the staff members and wait staff were great, but one staff member, Jezer from GO stood out. He was our pool spinning instructor, MC's karaoke night in the sports bar and did an excellent job at Caribbean night. He went out of his way to make sure we had a great time. Great vacation and we will definitely be back.

Room Tip: Junior Swim Up suites have the best access to all areas of the property
  • Stayed: March 2018, travelled with family
    • Value
    • Rooms
    • Service
10  Thank Bfrields
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VALENTIN C, Guest Relations Manager at Valentin Imperial Riviera Maya, responded to this reviewResponded 2 weeks ago

Dear repeat guest,

What a delight it is to read your comments and to know that we were able to make your stay so wonderful! Thank you very much for the great words about our staff.

We hope to have the opportunity to welcome you back for the 5th time very soon, where you can enjoy a lot more of our facilities.

Thank you once again.

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Reviewed 3 weeks ago via mobile

We had the best time at Valentin Imperial Maya. We have been to Playa Del Carmen many times, and so far this is at the top of our list for an all inclusive resort. This was our first trip to this resort and it was worth it. The beach was gorgeous, the staff members were polite and courteous , and the food was good. They had top shelf liquor and plenty of activities planned. Alejandro at the martini bar was our favorite. He was so kind to us. We arrived very early the day of check in and the were nice enough to let us check in and get some sleep ( we are very grateful for that). Another thing that was nice was that they allow you to use a courtesy room to shower and change if your flight is after checkout. This was super convenient.
In past years, going to different resorts, we were sometimes bombarded by pushy timeshare people. We didn’t have any of this at Valentin! You can definitely tell that customer service is a top priority here. Our only one small gripe was that there was not a buffet for dinner. Sometimes when I am on vacation, I don’t want to get dressed up every night for dinner . I wish they would have a casual buffet as another dinner option. The dinner restaurants were good. We were looking forward to the Mexican restaurant with some authentic guac and tacos with cilantro and cebolla, but thy didn’t have that. Then again, we are spoiled where we live with really good Mexican food. Overall this resort was amazing. We can’t wait to return!!

Stayed: April 2018, travelled as a couple
4  Thank zchuran13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VALENTIN C, Guest Relations Manager at Valentin Imperial Riviera Maya, responded to this reviewResponded 2 weeks ago

Dear guest,

Thank you very much for your kind review and for taking the time to write.

Your comments make us very proud. We are blessed to have such a passionate and dedicated group of individuals here at The Valentin Imperial Riviera Maya and they are truly the biggest asset we have.

Come back soon and receive all our best wishes from Riviera Maya, Mexico.

Sincerely,

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Reviewed 3 weeks ago via mobile

I traveled this past August to the Valentin and although it has taken me a while to write this I thought it was still very well deserved! We had arrived right after Hurricane Franklin and the resort still looked in tip top shape (and we were nervous of that!) there was still seaweed on the beach and the seas were a bit rough but that is not at all the resorts fault and still made it a great experience!

The restaurants were all amazing! My favorite was the Thai & Mexican restaurant and the best part is that they did not require reservations! The sushi restaurant was also really nice (Hibachi does require reservations!) breakfast and lunch buffets were good and also in the swim up (lazy river) like rooms they also had a small place you could order food from ( venture over and try it if your not staying in the room). We did dress up for dinner as did most so I would reccomend bringing closer toe shoes for men and khakis for some restaurants that you can see on their website. Tipping: while it’s a topic of controversy at an all inclusive I did tip the wait staff at dinner, and non swim bars (a couple dollars) and occasionally also the swim bar as an appreciative gesture... you see many people tip & not tip so the choice is yours!

The pool is amazing! It’s so big and they have so many fun activities going on that it makes it great! The foam party was extra fun on Sunday! The beach was also nice but as I mentioned we had arrived after the hurricane and so there was some seaweed and to be honest the pool was more fun with all of the different activities happening and the overall vibe of guests is fun!

Nightlife- the band was so great! It made the evenings so much fun to go out and dance in the cool refreshing outdoor pavilion

Tip: we had read this on reviews before our trip but bring an insulated cup! We brought our Yeti cups and they were perfect in the Mexican sun as the plastic cups & drinks will melt away rather quickly! Many people will have them at the resort and the staff welcomes your own cup ( they rinse them before a new beverage as well). Also while I wouldn’t say “many” people did this we did see people that brought their own floats! I would do this next time as sometimes it was hard to get a float and it is nice to relax on! They have a machine that will blow them up for you at the resort so you can bring it deflated!

Stayed: August 2017, travelled as a couple
5  Thank Kayla O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VALENTIN C, Guest Relations Manager at Valentin Imperial Riviera Maya, responded to this reviewResponded 2 weeks ago

Dear guest,

Thank uyou very much for stayed with us. Your review made us smile! Thank you for taking the time to write and know that everyone was so happy to read your kind words.We believe that hospitality is personal.

We are so glad that you enjoyed the experience and we are very much looking forward to welcoming you back one day soon.

Until such time, the team joins me in sending you our very best wishes.

Sincerely

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