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Pansy51
Bournemouth, United Kingdom

Great staff

4.0 of 5 bubblesReviewed 06 Nov 2022
We’ve stayed here several times so know what to expect. The rooms are comfortable and we always sleep well here. The staff are all excellent, very friendly and helpful and most have been here for years.
Date of stay: October 2022
Room Tip: Rooms facing the pool are quieter.
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marketing SBHotels, Director General at Hotel SB Corona Tortosa, responded to this review
Responded 19 Dec 2022
Thank you very much for your visit and evaluation. We look forward to welcoming you back to our hotel on your next visit. Best regards
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    View more hotels in Tortosa
    Reviews (354)
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    6 - 11 of 354 reviews
    Reviewed 9 August 2020 via mobile

    Our family was planning to visit the region, along with our dog.
    I made the reservation through booking.com for a short stay as the place announced itself pet-friendly, on booking.com and all the other places I found them on internet.
    I contacted the hotel to find out about parking possibilities when I accidentally also learned they only accept dogs below 10 kg, which is not the case of my golden retriever.
    The lady who attended me tried to justify this misinformation with the fact that as per their booking.com profile they only accept dogs upon request, which is the normal procedure always at any pet-friendly place, independently from dog’s size.
    When i tried to find out what would have happened if we had showed up with the dog to do the checkin as they forgot to mention this, she said they would had refused to give us a room!!!! In August....Without any plan B.... Very nice, customer-focused...
    I also asked her to check with the managers about their pet policy, she got me back saying that just as other people, we should leave our dog behind and stay at their place. I highly doubt it...
    We obviously didnt do that in order to stay at their badly managed hotel, so booked another place which understands what hospitality is...
    It doesnt fit my mind how could a hotel be run with such a rude attitude!! Reading the comments it seems that s the way they do things in general, not just with pets.

    Date of stay: August 2020
    Trip type: Travelled as a couple
    1  Thank bcsoma
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Marketing SBHotels, Director General at Hotel SB Corona Tortosa, responded to this reviewResponded 9 February 2021

    Thank you for your comment.
    We regret that you have never been able to stay at our hotel. Indeed we only accept pets of 10kg or less.
    Our staff informed you at all times of our pet policies, and we understand that they have not been adapted to your needs.
    Our staff is the best rated both on Tripadvisor and other reservation webs, we are very satisfied with this point, and we are sorry that you did not have this impression. We hope that on your next visit we can tailor your services to your needs. Thank you very much

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 26 September 2019 via mobile

    A lovely hotel, very chic and modern albeit a tad minimalist in the rooms (only one small bin in bathroom). Great underground garage with secure bicycle storage. Spotlessly clean and great swimming pool that gets sun all day.

    I would have given a 5 but the thing that knocks one star off is the breakfast. Not that it’s bad its not, it’s just that the staff never seem to check the hot items like scrambled eggs to keep them topped up. You have to alert them to the fact it’s empty and then wait while they cook some more. Not good enough really.
    It’s so easy to rectify.

    Date of stay: September 2019
    Trip type: Travelled as a couple
    Thank smithpair
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 19 September 2019

    Had a great stay in the newly renovated hotel. Rooms are clean and modern with a great view of the pool. The bar and restaurant are good. The lobby area, bar, and restaurant are all recently renovated as well.

    Date of stay: September 2019
    • Trip type: Travelled on business
      • Sleep Quality
      • Cleanliness
      • Service
    2  Thank TheReviewGuy77
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 11 July 2019

    Average hotel but the food was not very good. After a few days we starting eating elsewhere (and our food was part of our plan). The people working there were neither friendly or mean (except one blonde woman who worked in the restaurant--she was always helpful and always had a smile on her face). Probably wouldn't return there.

    Date of stay: July 2019
    • Trip type: Travelled on business
      • Value
      • Cleanliness
      • Service
    Thank Mike S
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 6 June 2019

    We preferred to stay in SB Corona as it has facilities and services for cyclists, such as a secure and well-equipped bike room. If you come here for cycling holidays, you can be sure to have necessary services. If you don't bring your own bike but you want to discover the Greenways of Delta area, than you can rent a MTB or an e-MTB from the hotel. We've been there for 3 days and asked for a lunch box and we were very satisfied with it. The reception staff was very kind and helpful.

    Date of stay: May 2019
    • Trip type: Travelled as a couple
      • Location
      • Cleanliness
      • Service
    2  Thank Pinar P
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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