Our family was planning to visit the region, along with our dog.
I made the reservation through booking.com for a short stay as the place announced itself pet-friendly, on booking.com and all the other places I found them on internet.
I contacted the hotel to find out about parking possibilities when I accidentally also learned they only accept dogs below 10 kg, which is not the case of my golden retriever.
The lady who attended me tried to justify this misinformation with the fact that as per their booking.com profile they only accept dogs upon request, which is the normal procedure always at any pet-friendly place, independently from dog’s size.
When i tried to find out what would have happened if we had showed up with the dog to do the checkin as they forgot to mention this, she said they would had refused to give us a room!!!! In August....Without any plan B.... Very nice, customer-focused...
I also asked her to check with the managers about their pet policy, she got me back saying that just as other people, we should leave our dog behind and stay at their place. I highly doubt it...
We obviously didnt do that in order to stay at their badly managed hotel, so booked another place which understands what hospitality is...
It doesnt fit my mind how could a hotel be run with such a rude attitude!! Reading the comments it seems that s the way they do things in general, not just with pets.