We stayed at Best Western in Van Buren AR, lights bulb missing in a lamp, wadded tissue in bottom of ice bucket, heater didn't work right, only 2 pillows on king bed, fridge didn't work.... not so good

First of all I wound up at the wrong location which was quickly rectified by Brenda and James. After that I was checked into my room in Van Buren not Fort Smith! As usual the room was clean, spacious, well maintained and well appointed. The location is unbeatable, right off I 40 with many services close by as well as places to eat. While there is a $20. pet fee, all things considered I would not consider that a reason to pass up staying here if the need ever arose. There is a mall right behind the hotel where anything and everything is available including a Super Walmart.

My wife and I stayed here for our anniversary (and our small dog). Yes, it's an older hotel but it's nice. Check-in was easy and the staff was very friendly. The second night we needed a couple of extra towels (only 2 in room) and the lady at the front desk was glad to assist. During these Covid days the breakfast was a grab and go and both mornings the lady was glad to help. A couple of other plus include easy to get to the location, right off the interstate and several close by fast food restaurants. If we come back this way, we know where we plan to stay. I know they would have accommodated but we only had 2 pillows on the king bed. That's not a complaint at all but just letting others know.