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9 - 14 of 958 reviews
Reviewed 13 June 2021

Me and my daughter did not sleep last night- loud music was playing at hotel till 2:30 am. A lot of people was complaining this morning at reception. Manager gave us an extra night to compromise for last night’s “no sleep”…… But unfortunately today (Sunday) is no day for rest either since there is another noisy function going on. Do not come to this hotel if you want to rest or sleep at night.
Friendly staff, thank you Adele. Service in restaurant is very poor.
Will not come here ever again.
Hotel needs maintenance and stricter policies about people shouting, screaming and being drunk on premises.

Date of stay: June 2021
Trip type: Travelled with family
Thank Carin M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Stefanie Pietzsch, Other at The Fairway Hotel, Spa & Golf Resort, responded to this reviewResponded 14 June 2021


Thank you for your honest review

We take note of the shortcomings and continuously strive for higher standards as we endeavor to exceed your expectations every time we receive you at our hotel.

It gives us great pleasure knowing that we have fulfilled our guests’ expectations and that we have lived up to our commitment of delivering excellent service throughout your stay with us. We sincerely apologize for the noise and any inconvenience caused during your stay, as per the manager's extra night stay with us, you are more than welcome to use the extra night anytime this year, when you are ready to use it, you can kindly contact marketing@thefairway.co.za.
We do apologize for the noise and we hope to see you again soon.
The Fairway Team


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2021

Friendly staff. Beautiful surroundings. Feels like you are far away from the city. Hotel food fantastic. Spa staff made it feel safe to have a treatment there in current times. Loved the experience will do it again soon.

Date of stay: June 2021
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
Thank deniseW424JO
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Stefanie Pietzsch, Other at The Fairway Hotel, Spa & Golf Resort, responded to this reviewResponded 14 June 2021

Dear Denise

Thank you for such a wonderful and heartwarming review!

The feedback received, be it complimentary or otherwise, is of utmost importance to us. We take note of the shortcomings and continuously strive for higher standards as we endeavor to exceed your expectations every time we receive you at our hotel.

It gives us great pleasure knowing that we have fulfilled our guests’ expectations and that we have lived up to our commitment of delivering excellent service throughout your stay with us.

We certainly hope to welcome you back to The Fairway Hotel and Spa Golf Resort, and provide you with an even greater experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2021

Overall not a bad hotel it was convenient not to have to travel far for a short getaway, The hotel was clean and the room was quite elegant. Little more detail and attention is needed especially if it is a special occasion for the guests.

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with this hotel
Thank daryllv2015
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Stefanie Pietzsch, Other at The Fairway Hotel, Spa & Golf Resort, responded to this reviewResponded 14 June 2021

Dear Daryl

Thank you for such a wonderful and heartwarming review!

The feedback received, be it complimentary or otherwise, is of utmost importance to us. We take note of the shortcomings and continuously strive for higher standards as we endeavor to exceed your expectations every time we receive you at our hotel.

It gives us great pleasure knowing that we have fulfilled our guests’ expectations and that we have lived up to our commitment of delivering excellent service throughout your stay with us.

We certainly hope to welcome you back to The Fairway Hotel and Spa Golf Resort, and provide you with an even greater experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2021

We had the most wonderful stay.
Greeted by such friendly staff at reception. Our room 122 was beautiful, clean. That bed and bath......I need in my own home. Ate delicious food at the restaurant. We shared the Thai curry and seafood basket. Waitrons were super friendly and cheerful.
Breakfast the next day was very well set up. Lots to select from.
I then went to the spa and my partner went to the range to hit a few balls. Had such lovely service at the spa. Beautiful inside. Ladies were so lovely and friendly. We will definitely be staying over again this year

Date of stay: March 2021
    • Value
    • Location
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Review collected in partnership with this hotel
Thank elainehenders0n
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Stefanie Pietzsch, Other at The Fairway Hotel, Spa & Golf Resort, responded to this reviewResponded 17 May 2021

Dear Elaine

Thank you for such a wonderful and heartwarming review!

The feedback received, be it complimentary or otherwise, is of utmost importance to us. We take note of the shortcomings and continuously strive for higher standards as we endeavor to exceed your expectations every time we receive you at our hotel.

It gives us great pleasure knowing that we have fulfilled our guests’ expectations and that we have lived up to our commitment of delivering excellent service throughout your stay with us.

We certainly hope to welcome you back to The Fairway Hotel and Spa Golf Resort, and provide you with an even greater experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2021

It's a beautiful hotel, but customer service needs improvement. Hotel stuff checked me and out before I arrived. Which led to us having problems at breakfast and not being allowed to enter. They made us set outside and even insinuated we had not booked, regardless of showing them booking reference.

Date of stay: February 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank nsilum617512
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Stefanie Pietzsch, Other at The Fairway Hotel, Spa & Golf Resort, responded to this reviewResponded 17 May 2021

Dear Guest

Thank you for such a wonderful and heartwarming review!

The feedback received, be it complimentary or otherwise, is of utmost importance to us. We take note of the shortcomings and continuously strive for higher standards as we endeavor to exceed your expectations every time we receive you at our hotel.

It gives us great pleasure knowing that we have fulfilled our guests’ expectations and that we have lived up to our commitment of delivering excellent service throughout your stay with us.

We certainly hope to welcome you back to The Fairway Hotel and Spa Golf Resort, and provide you with an even greater experience.

We would like to apologize for any inconvenience caused during your stay with us. Can you give us your name and surname so we can investigate with the relevant department

Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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