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Reviewed 31 May 2021

Overall not a bad hotel it was convenient not to have to travel far for a short getaway, The hotel was clean and the room was quite elegant. Little more detail and attention is needed especially if it is a special occasion for the guests.

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank daryllv2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefanie Pietzsch, Other at The Fairway Hotel, Spa & Golf Resort, responded to this reviewResponded 14 June 2021

Dear Daryl

Thank you for such a wonderful and heartwarming review!

The feedback received, be it complimentary or otherwise, is of utmost importance to us. We take note of the shortcomings and continuously strive for higher standards as we endeavor to exceed your expectations every time we receive you at our hotel.

It gives us great pleasure knowing that we have fulfilled our guests’ expectations and that we have lived up to our commitment of delivering excellent service throughout your stay with us.

We certainly hope to welcome you back to The Fairway Hotel and Spa Golf Resort, and provide you with an even greater experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2021

We had the most wonderful stay.
Greeted by such friendly staff at reception. Our room 122 was beautiful, clean. That bed and bath......I need in my own home. Ate delicious food at the restaurant. We shared the Thai curry and seafood basket. Waitrons were super friendly and cheerful.
Breakfast the next day was very well set up. Lots to select from.
I then went to the spa and my partner went to the range to hit a few balls. Had such lovely service at the spa. Beautiful inside. Ladies were so lovely and friendly. We will definitely be staying over again this year

Date of stay: March 2021
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
Thank elainehenders0n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefanie Pietzsch, Other at The Fairway Hotel, Spa & Golf Resort, responded to this reviewResponded 17 May 2021

Dear Elaine

Thank you for such a wonderful and heartwarming review!

The feedback received, be it complimentary or otherwise, is of utmost importance to us. We take note of the shortcomings and continuously strive for higher standards as we endeavor to exceed your expectations every time we receive you at our hotel.

It gives us great pleasure knowing that we have fulfilled our guests’ expectations and that we have lived up to our commitment of delivering excellent service throughout your stay with us.

We certainly hope to welcome you back to The Fairway Hotel and Spa Golf Resort, and provide you with an even greater experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2021

It's a beautiful hotel, but customer service needs improvement. Hotel stuff checked me and out before I arrived. Which led to us having problems at breakfast and not being allowed to enter. They made us set outside and even insinuated we had not booked, regardless of showing them booking reference.

Date of stay: February 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank nsilum617512
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefanie Pietzsch, Other at The Fairway Hotel, Spa & Golf Resort, responded to this reviewResponded 17 May 2021

Dear Guest

Thank you for such a wonderful and heartwarming review!

The feedback received, be it complimentary or otherwise, is of utmost importance to us. We take note of the shortcomings and continuously strive for higher standards as we endeavor to exceed your expectations every time we receive you at our hotel.

It gives us great pleasure knowing that we have fulfilled our guests’ expectations and that we have lived up to our commitment of delivering excellent service throughout your stay with us.

We certainly hope to welcome you back to The Fairway Hotel and Spa Golf Resort, and provide you with an even greater experience.

We would like to apologize for any inconvenience caused during your stay with us. Can you give us your name and surname so we can investigate with the relevant department

Kind Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 February 2021

The experience was quite great. The room was very comfortable and I liked the bathroom. The spa treatment was magical and the overall hotel service was amazing. At first I was a bit worried about the location but it turned our to be a hidden beautiful place. I t was a really lovely experience, in the city but exclusive.

Date of stay: January 2021
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with this hotel
Thank KJM613
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefanie Pietzsch, Other at The Fairway Hotel, Spa & Golf Resort, responded to this reviewResponded 17 May 2021

Dear Guest

Thank you for such a wonderful and heartwarming review!

The feedback received, be it complimentary or otherwise, is of utmost importance to us. We take note of the shortcomings and continuously strive for higher standards as we endeavor to exceed your expectations every time we receive you at our hotel.

It gives us great pleasure knowing that we have fulfilled our guests’ expectations and that we have lived up to our commitment of delivering excellent service throughout your stay with us.

We certainly hope to welcome you back to The Fairway Hotel and Spa Golf Resort, and provide you with an even greater experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2021

My stay was exceptional, the hotel staff super amazing, they went out their way to make sure my stay was excellent would definitely come again... When I come back to Johannesburg I would definitely come back.

Date of stay: January 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank nmbona703478
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefanie Pietzsch, Other at The Fairway Hotel, Spa & Golf Resort, responded to this reviewResponded 17 May 2021

Dear guest

Thank you for such a wonderful and heartwarming review!

The feedback received, be it complimentary or otherwise, is of utmost importance to us. We take note of the shortcomings and continuously strive for higher standards as we endeavor to exceed your expectations every time we receive you at our hotel.

It gives us great pleasure knowing that we have fulfilled our guests’ expectations and that we have lived up to our commitment of delivering excellent service throughout your stay with us.

We certainly hope to welcome you back to The Fairway Hotel and Spa Golf Resort, and provide you with an even greater experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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