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Traveller rating
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Reviewed 13 February 2021

It's a beautiful hotel, but customer service needs improvement. Hotel stuff checked me and out before I arrived. Which led to us having problems at breakfast and not being allowed to enter. They made us set outside and even insinuated we had not booked, regardless of showing them booking reference.

Date of stay: February 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank nsilum617512
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefanie Pietzsch, Other at The Fairway Hotel, Spa & Golf Resort, responded to this reviewResponded 3 weeks ago

Dear Guest

Thank you for such a wonderful and heartwarming review!

The feedback received, be it complimentary or otherwise, is of utmost importance to us. We take note of the shortcomings and continuously strive for higher standards as we endeavor to exceed your expectations every time we receive you at our hotel.

It gives us great pleasure knowing that we have fulfilled our guests’ expectations and that we have lived up to our commitment of delivering excellent service throughout your stay with us.

We certainly hope to welcome you back to The Fairway Hotel and Spa Golf Resort, and provide you with an even greater experience.

We would like to apologize for any inconvenience caused during your stay with us. Can you give us your name and surname so we can investigate with the relevant department

Kind Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 February 2021

The experience was quite great. The room was very comfortable and I liked the bathroom. The spa treatment was magical and the overall hotel service was amazing. At first I was a bit worried about the location but it turned our to be a hidden beautiful place. I t was a really lovely experience, in the city but exclusive.

Date of stay: January 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank KJM613
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefanie Pietzsch, Other at The Fairway Hotel, Spa & Golf Resort, responded to this reviewResponded 3 weeks ago

Dear Guest

Thank you for such a wonderful and heartwarming review!

The feedback received, be it complimentary or otherwise, is of utmost importance to us. We take note of the shortcomings and continuously strive for higher standards as we endeavor to exceed your expectations every time we receive you at our hotel.

It gives us great pleasure knowing that we have fulfilled our guests’ expectations and that we have lived up to our commitment of delivering excellent service throughout your stay with us.

We certainly hope to welcome you back to The Fairway Hotel and Spa Golf Resort, and provide you with an even greater experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2021

My stay was exceptional, the hotel staff super amazing, they went out their way to make sure my stay was excellent would definitely come again... When I come back to Johannesburg I would definitely come back.

Date of stay: January 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank nmbona703478
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefanie Pietzsch, Other at The Fairway Hotel, Spa & Golf Resort, responded to this reviewResponded 3 weeks ago

Dear guest

Thank you for such a wonderful and heartwarming review!

The feedback received, be it complimentary or otherwise, is of utmost importance to us. We take note of the shortcomings and continuously strive for higher standards as we endeavor to exceed your expectations every time we receive you at our hotel.

It gives us great pleasure knowing that we have fulfilled our guests’ expectations and that we have lived up to our commitment of delivering excellent service throughout your stay with us.

We certainly hope to welcome you back to The Fairway Hotel and Spa Golf Resort, and provide you with an even greater experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 December 2020

I really felt safe being at the hotel.The check in,food,room quality and covid-19 regulations were all in line.As a person who had travelled for work,i really enjoyed the hotel comfort after a series of meetings and i would wake up all geared up and ready for the next day.

Date of stay: December 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank tmasai129112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefanie Pietzsch, Other at The Fairway Hotel, Spa & Golf Resort, responded to this reviewResponded 18 January 2021

Dear Tapiwa

Thank you for such a wonderful and heartwarming review!

The feedback received, be it complimentary or otherwise, is of utmost importance to us. We take note of the shortcomings and continuously strive for higher standards as we endeavor to exceed your expectations every time we receive you at our hotel.

It gives us great pleasure knowing that we have fulfilled our guests’ expectations and that we have lived up to our commitment of delivering excellent service throughout your stay with us.

We certainly hope to welcome you back to The Fairway Hotel and Spa Golf Resort, and provide you with an even greater experience

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2020

Fairway Golf Resort is ideally situated with great views.

The luxury rooms are neat, clean, spacious and comfortable.

The service received was great and the cuisine was good.

Overall a great stay and ideal for Corporate travellers and hosting events , special ocassions.

Date of stay: September 2020
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Nalsin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefanie Pietzsch, Other at The Fairway Hotel, Spa & Golf Resort, responded to this reviewResponded 3 weeks ago

Dear Guest

Thank you for such a wonderful and heartwarming review!

The feedback received, be it complimentary or otherwise, is of utmost importance to us. We take note of the shortcomings and continuously strive for higher standards as we endeavor to exceed your expectations every time we receive you at our hotel.

It gives us great pleasure knowing that we have fulfilled our guests’ expectations and that we have lived up to our commitment of delivering excellent service throughout your stay with us.

We certainly hope to welcome you back to The Fairway Hotel and Spa Golf Resort, and provide you with an even greater experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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