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chesnaalexander
Cape Town Central, South Africa

Family Trip

Review of Sierra on Main
3.0 of 5 bubblesReviewed 01 Oct 2019
The horel itself is beautiful. Staff not very clued up on what to do in the area. Location not close to attraction and its set up more for business people coming and going rather than family stays. We had an incident regarding our booking based on what we saw and paid for online compared to what the hotel actually offered. The manager assisted, but we had to compromise and did not experience the stay we were expecting
Date of stay: September 2019
Trip type: Travelled with family
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
2.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SierraGMRandburg, General Manager at Sierra on Main, responded to this review
Responded 02 Oct 2019
Dear Chesna Alexander,

Thank you for your review of your recent stay with us at Sierra on Main Hotel.

We have investigated your concerns raised above with the Manager on Duty who assisted you, and also your booking on the Agoda Website.

You made a booking for two guests and marked that there was an additional child under 12. As per the Agoda Site, "Note: This booking allows one child free on existing bedding" when you requested with the Duty Manager, we did offer an upgrade to a family room, which is an additional charge, yet you declined this offer.

Once again, thank you for your review and we apologize that we did not meet your exceptions for your stay in Randburg, and we always recommend that our guests do a full search on the surroundings and hotel offers when they are making bookings though Online Travel Agents, as many guests tend to book on price, without fully investigating the product offerings and/or services which are fully detailed on the Online Travel Agent Sites.

Kind regards
Andrew Merrill
General Manager.

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (138)
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6 - 11 of 138 reviews
Reviewed 26 September 2019

The place was very clean and great value for money with all the comforts one would expect from a value hotel. The service staff was very friendly and helpful with all of our enquiries. The restaurant was also quite pleasant and offered a generally well rounded experience.

Date of stay: September 2019
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank paul629
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SierraGMRandburg, General Manager at Sierra on Main, responded to this reviewResponded 2 October 2019

Dear Paul629,

Thank you for your review of your recent stay with us at Sierra on Main Hotel.

We are delighted to hear that your expectations of a value hotel were met and that you had an enjoyable stay. You feedback with be passed through to the team in recognition.

Once again, thank you for your review and we look forward to welcoming you back on your next trip to Randburg.

Kind regards
Andrew

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2019

I love being there.It is very refreshing and I have great memories in my mind right now. You are the best plus the swimming wow. My Tip is to please live up to what you write outside on the board please.....!!!!

Date of stay: August 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank obakeng308mphake
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SierraGMRandburg, General Manager at Sierra on Main, responded to this reviewResponded 17 September 2019

Dear Obakeng308mphake,

Thank you for your review of your recent stay with us at Sierra on Main Hotel

We glad to hear that you enjoyed your stay with us at Sierra on Main Hotel and we look forward to welcoming you back on your next visit to Randburg.

Kind regards
Andrew Merrill
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2019

very good location, close to lots or restaurants. staff were very friendly. rooms were clean. safe environment. lovely breakfast buffet. wifi was good. perfect for business or family stays. very nicely prices also.

Date of stay: August 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 242raja
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SierraGMRandburg, General Manager at Sierra on Main, responded to this reviewResponded 22 August 2019

Dear Durban Traveller,

Thank you for your review of your recent stay with us here at Sierra on Main Hotel.

We are delighted to hear that you enjoyed our service offerings during your recent stay with us, and thank you for taking the time to review your stay.

Once again, thank you for your review and we look forward to welcoming you back on you your next trip to Randburg.

Kind regards
Andrew Merrill
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2019

A fantastic jewel hidden in the heart of Randburg, beautiful service overall. Seeing is believing please go out there and unwind. I would recommend family, business guests or couples to check it out and they'll definitely have fun

Date of stay: August 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank kngcob331399
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SierraGMRandburg, General Manager at Sierra on Main, responded to this reviewResponded 10 August 2019

Dear Kngcob331399,

Thank you for your review of your recent stay with us at Sierra on Main Hotel.

We are delighted that you enjoyed your stay and we met your expectations and for referring us as a "Fantastic Jewel hidden in the heart of Randburg".

Once again, thank you for your review and we look forward to welcoming you back on your next trip to Randburg.

Kind regards
Andrew Merrill
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2019

It was great experience wish I could stay more nights I loved the TV in the Room and some reading books too how ever I really loved it and it is so quiet hotel. Nice place to be thank you so much Sierras team

Date of stay: July 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank andrewkhosa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SierraGMRandburg, General Manager at Sierra on Main, responded to this reviewResponded 10 August 2019

Dear Andrew,

Thank you for your review of your recent stay with us at Sierra on Main Hotel.

We delighted you had an enjoyable stay and we look forward to welcoming you back in the future.

Kind regards
Andrew Merrill
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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