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1 - 6 of 89 reviews
Reviewed 16 January 2020

Staff very friendly, Security reassuring and the service amazing! The reception was amazing, the lady on duty went out of her way to ensure that we get the most comfortable room on the reasonable rate still. I really loved the place...

Date of stay: December 2019
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank mradeb670560
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SierraGMRandburg, General Manager at Sierra Square Hotel, responded to this reviewResponded 17 January 2020

Dear Mradeb670560,

Thank you for your delightful review of your recent stay with us at Sierra Square Hotel. A guest leaving having really love the hotel, reassures us that we are providing the service and value to our guests.

Once again, thank you for your review and we look forward to welcoming you back on your next trip to Randburg.

Kind regards

Andrew Merrill
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 December 2019

The service from the booking right through to the breakfast was all helpful and friendly will recommend this hotel to anyone business or fun, from now on this will be the only place I book for my year end function stays.

Date of stay: December 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Annelize1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SierraGMRandburg, General Manager at Sierra Square Hotel, responded to this reviewResponded 10 December 2019

Dear Annelize 1974,

Thank you for your review of your recent stay with us at Sierra Square Hotel

We are delighted to to receive feedback on your stay with us here at Sierra Hotels. Thank you for taking the time to post your positive review and we look forward to welcoming you back on your next trip to Johannesburg.

Kind regards
Andrew Merrill
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2019 via mobile

Not bad for the price you pay, the breakfast if great with lots of choices. Can't say the same about the dinner buffet it's good but more like canteen food. My room didn't have still water when I arrived so I had to boil tap water and wait for it to cool down. No CURTAINS at all, just blinds so you can't enjoy the morning sunlight which was disappointing if you like natural light. This establishment offers free Wi-Fi at the RECEPTION area which is always packed with people, can you at least get a Wi-Fi extender so that we can work from our rooms or watch Netflix in our own comfort.

Date of stay: November 2019
Trip type: Travelled on business
Thank BonganiBaloyi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SierraGMRandburg, General Manager at Sierra Square Hotel, responded to this reviewResponded 2 December 2019

Dear Bongani Baloyi,

Thank you for your review of your recent stay with us here at Sierra Hotels.

Regrettably our complete WIFI system was knocked out on Saturday the 23rd of November along with most of our IT system during a large electric thunderstorm. We have set up a temporary WIFI Net work in our reception area to offer a temporary solution to our guests as we are in the process off installing a new network and large user access points are not over the counter items, when you have to procure in excess of 50 units.

We apologize that our WIFI network is not 100% what it should be, and your concerns raised will be passed through toe the respective department heads.

Thank you for your review.

Kind regards
Andrew Merrill
General Manager.

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Reviewed 12 November 2019

As my review report.

I am looking for accommodation that makes me feel like home, this room did not do that for me,
Top sheet did not fit bed which we eventually removed and have no idea why they install it when it out of place.
Also a bar fridge to keep water cold would have helped like the B&B's.
There is nothing special here except I would recommend the breakfast.

Date of stay: November 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank andrem19322019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SierraGMRandburg, General Manager at Sierra Square Hotel, responded to this reviewResponded 13 November 2019

Dear Andre Mare,

Thank you for your review of your recent stay with us at Sierra Square Hotel.

We are disappointed that we did not meet your exception to feel like home, and your items raised have been passed through to our housekeeping department for investigation.
In room fridges fall under four stars and above in the South African Tourism grading and we would recommend that should it be a deciding factor in your hotel booking, that an inquiry is made prior to booking to check that an establishment offers the in room fridge facility.

Thank you for your compliment regarding breakfast and we are delighted that you enjoyed the buffet breakfast.

Once again thank you for your review.

Kind regards
Andrew Merrill
General Manager

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Reviewed 7 November 2019

a very satisfactory stay, the location is excellent and the conference facility of high standard, the staff is friendly and very kind and the service of good quality. I can recommend the Sierra Squarre Hotel to others who travel for business purposes and want a non hassle experience

Date of stay: November 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank cels348
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SierraGMRandburg, General Manager at Sierra Square Hotel, responded to this reviewResponded 8 November 2019

Dear Cels348,

Thank you for your review of your recent stay and conference with us at Sierra Square Hotel.

We are delighted to have met your exceptions for your conference and accommodation option in Randburg.

Once again, thank you for your review and we look forward to welcoming you back on your next trip to Randburg.

Kind regards

Andrew Merrill
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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