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Diane R

Exceptional Employee!

4.0 of 5 bubblesReviewed 18 Jan 2024
During our recent stay at Mount Grace, we had the pleasure of encountering an exceptional individual whose hospitality skills truly stood out. Paul, the extraordinary young man we had the privilege of meeting, demonstrated a profound understanding of hospitality services that left us thoroughly impressed.From the moment we arrived, it was evident that Paul keenly grasped the needs of weary travelers. Recognizing our fatigue after a long journey, he promptly provided us with refreshing water, showcasing his attentiveness and dedication to guest comfort. What set Paul apart was his willingness to go above and beyond the typical call of duty to ensure our stay at Mount Grace was nothing short of exceptional. Navigating the resort was made effortlessly enjoyable with Paul's assistance. Whether it was chauffeuring us to our rooms on a go-cart or offering his guidance on various amenities, he consistently exhibited a genuine commitment to making our experience memorable. His friendly demeanor and proactive approach truly enhanced our overall impression of Mount Grace. It's clear that Mount Grace is fortunate to have Paul as part of its team of outstanding employees. If you're fortunate enough to cross paths with him during your stay, you're sure to enjoy a delightful and personalized experience that goes beyond the ordinary. Paul's dedication to ensuring guests feel welcome and valued truly sets him apart as a shining example of exemplary hospitality.
Date of stay: January 2024
Room Tip: Since there is floodshedding in the country, the generators are not working properly at Mount...
Trip type: Travelled on business
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nangomoso Tate, Owner at Mount Grace Hotel & Spa, responded to this review
Responded 04 Feb 2024
Dear Z1050XXdianer,

Thank you so much for the wonderful review. I am so happy that Paul showcased the true values of being a Southern Sun employee & that our outmost goal is to provide all our guests with exceptional experiences.

I hope to see you again soon.

Kind Regards
Nangomso Tate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (131)
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7 - 12 of 131 reviews
Reviewed 6 January 2024

Customer service has dropped. Waiting time just to ge tcoffee for both days was 20 Min. 1 hr to get ice in the room.we ordered the cart to fetch us from our room. On 3 occassions it never arrived. We came back because the last time we were here it was magical. We sadly will not come back.

Room tip: Great location and fantastic spar. Customer service is really bad
Date of stay: January 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Vacation42002722520
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nangomoso Tate, Owner at Mount Grace Hotel & Spa, responded to this reviewResponded 6 January 2024

Good Day,

I sincerely apologize that we did not live up to your expectations this time around, I can assure you that this is not the standard we pride ourselves of at our hotel. I will address these issues with relevant departments to ensure that they are not repeated to other guests.

May you please accept my sincerest apology & I would like you to please give us a second chance to showcase our well re-known standards. You may please contact me directly to make a booking.

Kind Regards
Nangomso Tate

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Reviewed 5 January 2024

We went to the spa at mount grace and the entire facility is great. So is the service. We did the 90 min Swedish massage which was amazing. Much better than the hot stone massage too. My therapist also relieved a knot I had in my back which I’m very happy about!
The lunch menu could do with improvements otherwise the meals were good!

Date of stay: December 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Happiness35609802038
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nangomoso Tate, Owner at Mount Grace Hotel & Spa, responded to this reviewResponded 6 January 2024

Good Day Happiness,

Thank you so much for taking the time to review our services, it is with great pleasure that you enjoyed your stay with us and that the spa therapists were superb. Hoping to see you soon.

Kind Regards
Nangomso Tate

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Reviewed 3 January 2024

The service at Mount Grace Spa was excellent. The staff was friendly and very hospitable. Lizzy and Lebohang were brilliant therapists.
My family and myself enjoyed our treatments with them.

Thank you to Jeanett and team.

Warm regards,
Tshepi

Date of stay: December 2023
Trip type: Travelled with family
Thank Travel59951408240
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nangomoso Tate, Owner at Mount Grace Hotel & Spa, responded to this reviewResponded 6 January 2024

Good Day,

Thank you for taking the time to review our services & I am super thrilled that you enjoyed your stay & the Spa treatments were fantastic. Hoping to see you soon.

Kind Regards
Nangomso Tate

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2024

The space was bigger with nice views! We have really enjoyed it with the family.
Went for the spa treatment, the therapists are good and professional. There are extra facilities at your disposal like gym and steaming room.

Date of stay: January 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Coastal10155304794
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nangomoso Tate, Owner at Mount Grace Hotel & Spa, responded to this reviewResponded 6 January 2024

Good Day Coastal,

Thank you for taking time to review our services & I am glad that you enjoyed your stay with us. Hoping to see you again soon.

Kind Regards

Nangomso Tate

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2024

We had great service from Mapule and Doreen Friendly staff
The breakfast had a good selection
The room needs a little TLC - feels stuffy needs more air circulation
But good size
Room service was efficient and
Thank you.

Date of stay: January 2024
Trip type: Travelled with family
Thank Preeshini A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nangomoso Tate, Owner at Mount Grace Hotel & Spa, responded to this reviewResponded 6 January 2024

Good Day,

Thank you so much for taking time to review our services, hoping to see you again soon.

Kind Regards
Nangomso Tate

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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