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Maluks

Great service

4.0 of 5 bubblesReviewed 01 Jan 2024
We enjoyed our stay once again at Mount Grace Hotel. Breakfast was delicious and had a great variety of options compared to covid times. The service was excellent and the staff were very friendly and attentive.
It was unfortunate that they had water crisis of which I believe it was out of their control but they did step in to assist with water for our room. We met with Mr Tate who explained the challenges they were facing and will definitely visit this hotel again.
Date of stay: December 2023
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nangomoso Tate, Owner at Mount Grace Hotel & Spa, responded to this review
Responded 06 Jan 2024
Good Day Explore,

Thank you so much for taking time to review our services, I sincerely apologize that we could not perform to the standard we pride ourselves of due to the water crisis. Nevertheless, I am happy that yo enjoyed your stay with us, cant wait to see you again soon.

Kind Regards
Nangomso Tate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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      Reviews (134)
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      All reviews heated pool rambling vine room service staff at reception facilities are great breakfast buffet restaurant staff spent two nights an amazing experience his team treated like royalty birthday weekend thank you so much excellent stay wonderful weekend long weekend home away from home
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      16 - 21 of 134 reviews
      Reviewed 1 January 2024

      We stayed at Mount Grace over new years and were so impressed by our experience. We were blown away by the super friendly and efficient service from the guard at the main gate, the reception staff, to the waiters at the restaurant. The grounds are so tranquil and well kept and our hotel room was absolutely beautiful with a stunning view. We joined the buffet dinner, which was absolutely delicious and incredibly well priced too. I would highly recommend Mount Grace for a romantic get away that feels far away from the city (but that’s super convenient to get to being just an hour from Joburg).

      Date of stay: December 2023
      • Trip type: Travelled as a couple
        • Value
        • Location
        • Service
      Thank Discover42814894652
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Nangomoso Tate, Owner at Mount Grace Hotel & Spa, responded to this reviewResponded 6 January 2024

      Good Day,

      Thank you so much for the lovely review, it is very motivating to learn that the team created exceptional experiences whilst your were at the hotel. I cannot wait to see you again soon.

      Kind Regards
      Nangomso Tate

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 31 December 2023

      The staff of mount grace is very friendly from the gate as you enter the place, you actually feel honured. I was visited the hotel with my friend, and it was breath taking, peaceful and refreshing.
      Let's talk about the spa.
      The ladies from the front desk at the spa are friendly, professional and very welcoming. Jeanett and Maki were very friendly and very welcoming and helping. They treated us like royalty., my therapist Selebaleng wow her magic hands were awesome, islet like a baby after my massage as I had an afternoon massage. I would be visiting the hotel again as I have been going to other spas and I have not found a spa that tops mount grace spa.

      Date of stay: December 2023
      • Trip type: Travelled with friends
        • Value
        • Location
        • Service
      Thank Tiego M
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Nangomoso Tate, Owner at Mount Grace Hotel & Spa, responded to this reviewResponded 6 January 2024

      Good Day 309tiegom,

      Thank you so much for taking the time to write a lovely review about our establishment, it makes me super proud that the team treated you like royalty. Thank you once again for the review, I cant wait to see you again soon.

      Kind Regards
      Nangomso Tate

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 31 December 2023

      My friends and I really enjoyed our stay here. Everything about the experience was perfect. The rooms are clean and comfortable and the hosts are communicative, friendly and helpful. The pillows were so fluffy and the kitchen had everything we needed. We’ll definitely be coming back

      Date of stay: December 2023
      • Trip type: Travelled with friends
        • Value
        • Location
        • Service
      Thank Langelihle R
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Nangomoso Tate, Owner at Mount Grace Hotel & Spa, responded to this reviewResponded 31 December 2023

      Good Day Langelihler,

      It is with great admiration to read this review from you. I am super proud of the Mount Grace team in that we created exceptional experiences whilst you & the ladies were at the hotel. Thank you so much for the motivating review. I hope to see you soon.

      Kind Regards
      Nangomso Tate

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 31 December 2023

      We recently visited Mount Grace and prior to our arrival we received a call from the hotel to advise us about the water , TV and telephone crisis , The hotel struggled with water however upon arrival we got letter advising as well and they provided 20 litres of water for sanitation and 750 ml water for drinking I really appreciate the gesture and also upon departure we were given 50%back as service recovery
      Me and my husband really had a great time regardless of the crisis and we understand that it was beyond their control but we appreciate the update and going an extra mile
      I’ll definitely come back

      Date of stay: December 2023
      • Trip type: Travelled as a couple
        • Value
        • Location
        • Service
      Thank Compass55199355160
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Nangomoso Tate, Owner at Mount Grace Hotel & Spa, responded to this reviewResponded 31 December 2023

      Good Day Compass,

      Thank you so much for your review & understanding of the situation we were in over the Christmas period. We are very happy that despite our shortcomings over that period, you enjoyed your stay.

      Kind Regards
      Nangomso Tate

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 31 December 2023

      I spent my Christmas with my family at mount grace and the stay was fairly good ,although the hotel had a few operational issues the management team were proactive they provided water for sanitation and used their personal phones to reach out to us in case we needed anything we called them direct and they executed
      I believe that the water issue and towers being faulty was not within their control hence they executed immediately.

      I appreciated the gesture

      Also upon check out we were offered 50%discount for the inconvenience caused which is the cherry on top

      Date of stay: December 2023
      • Trip type: Travelled with family
        • Value
        • Location
        • Service
      Thank Paradise58347399687
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Nangomoso Tate, Owner at Mount Grace Hotel & Spa, responded to this reviewResponded 31 December 2023

      Good Day Paradise,

      Thank you so much for taking time to write a review about our services. It is sincerely motivating & encouraging to receive a review like this one as we were really under pressure trying to provide exceptional experiences during a crisis period. I hope to see you again soon.

      Kind Regards
      Nangomso Tate

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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