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Mount Grace Hotel & Spa
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Mount Grace Hotel & Spa
Alison
Randburg, South Africa

Great anniversary stay

Review of Mount Grace Hotel & Spa
5.0 of 5 bubblesReviewed 19 Nov 2023
What an amazing stay! My husband and I spent one night at Mount Grace. The staff is so friendly, competent, helpful, and fun to chat to. The room looked like the picture and has everything you need. There are beautiful views from the room and dining areas. We enjoyed the food at dinner and breakfast. We also had great cocktails at the bar. The spa is amazing and we loved our full body massages. Would definitely recommend! The only slightly negative thing I can say is that there are some small maintenance issues (like a sticky window and missing door bolt), but nothing major. We will be back soon!
Date of stay: November 2023
Room Tip: The deluxe rooms are great. Even suitable for kids. Definitely book a spa appointment.
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nangomoso Tate, Owner at Mount Grace Hotel & Spa, responded to this review
Responded 24 Nov 2023
Good Day Alison,

Thank you so much for your feedback & that our team ensured you leave the property with memorable moments. We are working on the maintenance issues, this will be rectified in a few days time. We hoping to welcome you back soon.

Kind Regards
Nangomso Tate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    All reviews heated pool rambling vine room service staff at reception facilities are great breakfast buffet restaurant staff spent two nights an amazing experience his team treated like royalty birthday weekend thank you so much excellent stay wonderful weekend long weekend home away from home
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    33 - 38 of 140 reviews
    Reviewed 10 November 2023
    Mount Grace disappointed me.

    After looking forward to visiting this place, I was so crushed.
    Room seemed so old and outdated, there were spider webs, bedding was dirty, a very old TV which didn't work, but wasn't surprised with that.
    In-room dining, wasn't happy with the platter the food was so cold, next day tried my luck with the fish, also wasn't too happy with that, and seems like the cold food is a thing. As someone who travels extensively, I must say was looking forward to our stay but left so disappointed.
    Up side to our stay was the friendly staff, that was a lovely experience.

    Room tip: Not sure if I would recommend based on my personal experience
    Date of stay: October 2023
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    Ask Mzimela15 about Mount Grace Hotel & Spa
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    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Nangomoso Tate, Owner at Mount Grace Hotel & Spa, responded to this reviewResponded 18 November 2023

    Good Evening Mzimela,

    I sincerely apologize that we did not meet your expectations during your visit to the hotel, I can assure you that this is not the standard we pride ourselves off at our hotel. I will share your review with all departments to ensure that this does not happen to any of our guests.

    Once again, may you please accept my apology & I hope you will find it in your heart to give us a second chance.

    Kind Regards
    Nangomso Tate

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 5 November 2023
    Romantic weekend at Mount Grace

    We had a Beautiful time. The staff are friendly. The food is delicious. The spa treatment was so relaxing. The facilities are well kept. Thank you. We will definitely be back. Jeremy and Shirlinia ❤️🔥

    Date of stay: November 2023
    Trip type: Travelled as a couple
    Ask Shirlinia J about Mount Grace Hotel & Spa
    Thank Shirlinia J
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Nangomoso Tate, Owner at Mount Grace Hotel & Spa, responded to this reviewResponded 5 November 2023

    Good Day Shirliniaj,

    Thank you so much for providing us with valuable feedback, this means a lot to us. I will definetly share this great review with the team. Hoping to see you soon.

    Kind Regards
    Nangomso Tate

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 5 November 2023
    This is the best holiday destination to relax

    The place was amazing, the staff was very friendly and helpful. Perfect place for couples and family to take a holiday. Fully deserves the 5 star rating - will definitely be returning. I love it here !!!

    Date of stay: November 2023
    Trip type: Travelled as a couple
    Ask Maps60020805918 about Mount Grace Hotel & Spa
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    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Nangomoso Tate, Owner at Mount Grace Hotel & Spa, responded to this reviewResponded 5 November 2023

    Good Day Maps,

    Thank you so much for taking the time to give us feedback on your stay with us, it is with great humbleness and pleasure that we managed to exceed your expectations. I will definitely share the great news with the team. Hoping to see you soon.

    Kind Regards
    Nangomso Tate

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 30 October 2023 via mobile
    Nothing in reality in this hotel look like on theirs management photos ! Very sad reality of lazy and untalented management. Fo

    Very bad food . Swimming pools are green and some of them are very weird color , like a salt bath is warm swamp without salt , dangerous. Nothing here like on their management photos . Everything unkempt and falling apart. Beautiful forest around .

    Room tip: Do not waste no money no time in here .
    Date of stay: October 2023
    Trip type: Travelled as a couple
    Ask Laspalmas28 about Mount Grace Hotel & Spa
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    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Nangomoso Tate, Owner at Mount Grace Hotel & Spa, responded to this reviewResponded 4 November 2023

    Dear Laspalmas28

    I sincerely apologize for the terrible stay you had at our hotel, I can assure you that this is not the standard we pride ourselves off. I will ensure that all these issues will be rectified immediately.

    Kind Regards
    Nangomso Tate
    Deputy General Manager

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    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 29 October 2023 via mobile
    Disgusting restaurants.

    Food and Beverage manager should lose his job and general manager just as clueless. Restaurants and food is a disaster. The poor front of house staff hang their heads in shame at the horrible food out of stocks. Nothing is fresh, it’s all oily and recycled frozen mess.

    Room tip: Avoid if you care what you eat.
    Date of stay: October 2023
    Trip type: Travelled as a couple
    Ask ElMariachi280 about Mount Grace Hotel & Spa
    1  Thank ElMariachi280
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Nangomoso Tate, Owner at Mount Grace Hotel & Spa, responded to this reviewResponded 4 November 2023

    Dear ElMariachi280,

    I sincerely apologize for the terrible stay you had at our hotel, I can assure you that this is not the standard we pride ourselves off. I will ensure that all these issues will be rectified immediately.

    Kind Regards
    Nangomso Tate
    Deputy General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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