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Fugax
Johannesburg

Perfunctory Service at Premium Price

1.0 of 5 bubblesReviewed 17 Jun 2021
I have stayed at De Hoek twice before for conferences and it was great. But this family trip was an atrocious experience. Of particular note was the dreadful restaurant experience for the price charged - they have previously been awarded for Fine Dining, but the Fine has disappeared. The service would have been remarkable except there wasn't any (but for a very pleasant lady in the breakfast room who seemed way more interested than the rest). Management nowhere to be seen.

Rooms have clearly not been maintained to the standards suggested by the 5-star rating and 5-star room rate.

Big disappointment. Highly unlikely to return or recommend.
Date of stay: June 2021
Room Tip: Find another hotel
1.0 of 5 bubblesValue
3.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
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Reviews (784)
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12 - 17 of 784 reviews
Reviewed 7 June 2021

We have been to De Hoek many times, and this was as good as all the previous times. Tranquil setting, away from Gauteng. Staff so friendly, and willing to make your stay even better. Look forward to the next visit

Date of stay: June 2021
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Thank GregTurck
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 May 2021

This gem hidden in the Magaliesburg hills is a great spot for a breakaway from the home office. Close enough to get there without a days travel. Don't forget to visit The Black Horse, a craft brewery for fantastic local beer and gin.

Date of stay: May 2021
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Review collected in partnership with this hotel
Thank brianrow2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 May 2021 via mobile

I have to say thank you to Vuzi and his team. My 50th could not have been more amazing. The food and service world class. Nothing was too much trouble. They accommodated all our extra requests. My guests were blown away. The setting adds to the magic. Five star rating from me. Adele Arnott

Date of stay: May 2021
Trip type: Travelled with friends
Thank AdeleArnott
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 April 2021

De Hoek Country hotel is a perfect getaway from the city. A beautiful, peaceful setting only an hour out of Jhb makes it a great location for a weekend getaway. Make sure you stay for the most delicious breakfast!

Date of stay: April 2021
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Review collected in partnership with this hotel
Thank Nienke R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 March 2021 via mobile

We booked at this hotel
Expecting top notch service and got slapped with a hefty bill, a Dark dingy room. And zero service!!!!!! The spa used rancid oil on my skin and the sheets were full of old oil marks. The staff at the spa were extremely unfriendly. The food is below par. You don’t feel special at all here and in fact it’s the first hotel we have ever walked away from in the first day of arriving. Highly do not recommend this hotel at all. Waste of money and time.

Date of stay: March 2021
Trip type: Travelled as a couple
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