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Majestic Mirage Punta Cana
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Reviews (2 560)
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66 - 71 of 2 561 reviews
Reviewed 2 weeks ago

Just returned from the Majestic Mirage. It is a beautiful new resort with a great stretch of beach. But - you don't always get what you pay for. We upgraded to a swim up pool suite room thinking we would be looking at one of the pools of the resort. Instead, we had a canal outside our room, which you could get wet in but it did not lead to a pool. Instead, it had a tall metal fence, service road, and a concrete jungle behind it. Also, the only spot that we had troubles with getting bit by bugs. Staff from next door resort congregating behind the fence in plain sight. Constant noise of service trucks right behind your stream of water. They need to separate out theses room categories. A swim up pool room facing the interior is a much better experience than a swim up room facing the exterior. Extremely disappointed in the different levels paying the same price. I emailed the resort prior to our arrival asking for an interior facing room. I understand they can't guarantee it but they did not even try and fulfill it. We arrived with a larger group. Four rooms in our party, who checked in behind us and did not email in advance, were given interior rooms, we were not. When I went back to the front desk to ask for an interior room, they lied and said my request was not granted because none were available. I called their bluff and said 4 parties of people who checked in behind us were given the interior view. To make matters worse, we were given a room across from the elevator and because it was on the end, exterior facing, it didn't really even face a pool/canal/stream. I didn't leave the desk, the front end staff finally gave me a room in another building, not interior facing but at least not across from the elevator. Just make sure you look at a resort map when you check in. They really don't look at requests made ahead of time and a swim up pool suite is not worth it if it is exterior facing.
Rooms are new and very nice. Beds were extremely comfortable and the contents of the mini fridge were plentiful. They had both a coffee maker and an expresso machine. Impressive. Shower pressure was good and hair dryer could actually dry.
Beach was beautiful. And a bonus of this resort is the amount of room you had on the beach. You did not feel you were stacked on top of other guests. A walk down the beach shows people who were really crowded in with their beach chairs.
The pool was gorgeous and very clean. The whole resort was well maintained and clean.
Service - similar to front desk service - could be improved upon. I don't know if there was a language barrier with all of the English speaking guests but even those who could speak Spanish had a hard time getting staff to respond to requests. Service was slow - I don't know if they just didn't understand food or drink orders placed - but they would just blow off some orders of food and drink. It was really weird. And I do understand, you are in a foreign country, you have to adapt to their language, but even people who spoke to them in Spanish had difficulties. Our housekeeper was super sweet but we couldn't communicate at all. Our butler had good communication skills but he was covering so many rooms that he would promise to get us things and then we would never hear from him. Lots of promises but non fulfilled. I know the resort was at full capacity and they were stretched thin but maybe at these busier times it would be worthwhile to add staff. Bartenders were hit or miss but William was awesome.
Great physical attributes of this resort but need to work on the people who are interacting with the guests. Need to separate out room categories to decrease misconceptions of what your are reserving.

Room Tip: Exterior swim up suite is not to a pool, it is to a stream of water.
  • Stayed: March 2018, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
7  Thank 2thebeachMinnesota
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality-Majestic, Customer Care at Majestic Mirage Punta Cana, responded to this reviewResponded 2 weeks ago

Dear 2thebeachMinnesota,

Thank you for taking the time to share your feedback regarding your recent stay with us.

It is a pleasure to know that you enjoyed our resort and that you appreciated our beautiful beach, nice pool areas, fantastic grounds.

However, we truly regret that you didn't find your room location to your satisfaction. Please accept our apologies for any inconvenience you experienced during your stay.

We would like to kindly mention that room requests such as location and bedding type are subject to availability and not guarantee; even so, our teams always try their best to make sure our guests are as comfortable as possible.

We also are very sorry to know that the level of English proficiency was not to your satisfaction. We would like to assure you that we do provide continuous English courses to our associates throughout the entire resort.

We would love the opportunity to welcome you back. Please let us know when you're booking your next visit so we can be ready to give you a warm, Majestic welcome.

Warm regards,

Lisbeth Aponte
Customer Care
Majestic Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

We have previously stayed at the sister hotels, The Majestic Colonial and the Majestic Elegance. This hotel is much the same set up as the other two although the rooms are much nicer. Our room was a one bedroom suite on the second floor. Sliding French doors separated the living area from the spacious master bedroom which has a full bath with soaker tub, double sink vanity and patio doors to a large balcony with a Jacuzzi. The only issue we had with the room is that they were very musky smelling and it just never went away. Otherwise, beautiful rooms with ample space and modern décor.
The staff for the most part was very friendly and helpful. Some of the staff at the buffet stations I thought could have been a bit friendlier, but not sure if it's just a language barrier. Our butler, Reynaldo, was super. He set us up on What's Up and any problems or questions we just messaged him and everything got resolved very quickly.
The food for the most part was very good. The a la carte restaurants were very good with the exception of the French which was a huge disappointment. Not only did we not understand anything on the menu, but the food was absolutely terrible. We had something for dessert that smelled of ashes, literally. We went back to the buffet to eat that night as we were all starving after dining there. Do not recommend it, they should get back to basic French cuisine in that restaurant.
The steakhouse and Italian were very good. The service in the Italian could have been a little quicker but hey we're on vacation, and time we do have. The buffet was good but the service slow at the cooking stations and definite issues with language barrier.
The beach area was very clean with plenty of bali beds and palapas but I found it too congested. Not much room to move around. I think they could use less palapas in the beach area and give more room to lounge chairs.
Nightly entertainment was by far some of the best I've seen in Punta Cana. We enjoyed our coffee from the coffee bar in the evening and watched the shows under the stars.
Pools were large and clean. They offered aqua gym and jump sport as well as paddle board exercise classes by/in the pool. All were fun and terrific. I was disappointed I didn't get a chance to try the water spin class. There were limited bikes available each time. The gym itself had very up to date equipment and offered yoga, pilates and spin classes as well as free weights and machines.
We would definitely recommend this hotel to other travellers.

Stayed: March 2018
3  Thank NatalieLuvTennis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality-Majestic, Customer Care at Majestic Mirage Punta Cana, responded to this reviewResponded 2 weeks ago

Dear NatalieLuvTennis,

We are so grateful that you took the time to write about your recent experience at our resort.

We are delighted to see that you enjoyed our beautiful beach, nice pool areas, fun entertainment and that you had a good experience at our restaurants throughout the resort.

We are honored that you also mentioned your butler Reynaldo and we will let him know that you appreciated his service.

We believe that the only way to achieve the constant improvement, guest satisfaction and quality service that we strive for is by listening carefully to the criticism, comments and suggestions of our guests. All your comments will be carefully analyzed to take the appropriate corrective actions in each case and we appreciate this opportunity you have given us to improve.

We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic.

Warm regards,

Lisbeth Aponte
Customer Care
Majestic Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

We had a fantastic trip here. We felt from reviews prior to our trip that the Majestic Mirage matched what we were looking for with a great beach, great food and great rooms. All these areas were 10 out of 10’s for us. Punta Cana was a great choice and we’ve been to many of the Caribbean Islands. We stayed in room 5412 and it had an ocean view and a sky top patio which we enjoyed. This was the best all inclusive experience that we have had in over 10 different trips. No need to hesitate.

Our house keeper Belkis really made our room experience top notch. She was friendly and our room was cleaned and as if we just checked in every time we returned after a day at the beautiful white sand beach.

Have a great trip!

Jordan

Stayed: April 2018, travelled as a couple
2  Thank Jordan198133
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality-Majestic, Customer Care at Majestic Mirage Punta Cana, responded to this reviewResponded 2 weeks ago

Dear Jordan198133,

Thank you so much for your wonderful words and for taking the time to tell the TripAdvisor community about your stay.

It is a pleasure to know that we have exceeded your expectations and that you enjoyed our beautiful facilities and excellent service from our entire team, who are always focused on providing the best care.

Your comments encourage us to keep giving the best of us, since it is proof that we are achieving our main goal which is to make the best of all our guests vacations.

We will be here, waiting for your next holiday in Majestic Mirage to, once again, make your vacation the very best.

Warm regards,

Vanessa Mercedes
Customer Care
Majestic Resorts

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Reviewed 2 weeks ago

Our flight from Minnesota was half an hour early, we breezed through customs at the Punta Cana airport and the B&D hotel transport was waiting for us. The ride was about 30 min to the resort where we were welcomed by friendly helpful employees. When we checked in we were given a free room upgrade which was really nice. The room was spacious and clean. Yes we noticed a musty smell when we first entered the room but we grew a custom to the smell soon after. Over the years we have traveled to Panama, Costa Rica, Puerto Rico ect. And the musty smell is common in the tropics because of the high humidity down there. The resort was clean and the staff was super friendly and helpful. We enjoyed the food, pools and the beach. We did not go on any excursions as our desire was to relax and soak up the sun. We had a great vacation.

Stayed: March 2018
4  Thank Duane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality-Majestic, Customer Care at Majestic Mirage Punta Cana, responded to this reviewResponded 2 weeks ago

Dear Duane S,

Please allow me to personally thank you for your kind words about our resort and for sharing them here on TripAdvisor.

It is truly a pleasure for us to receive your impressions of this trip and we are so pleased to hear that you found it to be an enjoyable experience.

We assure you, we have immediately addressed the comments you shared with my management team as part of our continuous efforts to provide a consistent guest experience.

We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic.

Warm regards,

Vanessa Mercedes
Customer Care
Majestic Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

I really enjoyed the Majestic Mirage. The rooms were huge, brand new, very clean and modern. Almost too big for two people. Not complaining though! The beach was beautiful and spacious. Although was a bit tough finding a spot with lounging chairs. People reserve early. At night we saw a show right at the resort. It varies every night and makes after dinner even more enjoyable! The food was typical of all inclusive. I'm not a picky eater but Ive been to other all inclusive hotels and they tend not to be amazing when it comes to food. Really enjoyed the breakfast and lunch buffet by the beach. Great variety! My favorite was the hibachi rest. Then the seafood and italian restaurants. Did not care for the French restaurant too much. The food was typical small portions but not that tasty. French did supply a killer dessert! But others enjoyed. Staff was friendly and went out of there way to keep you happy. No complaints at all. I'd go back again to Majestic Mirage. Elvis was our "butler" when we arrived. He was very attentive if anything needed. He surprised us and had a hot bath drawn filled with rose petals in our room after an afternoon rain shower! It was a nice touch. I just loved that it was so new too.

  • Stayed: March 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Leahbrenna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality-Majestic, Customer Care at Majestic Mirage Punta Cana, responded to this reviewResponded 2 weeks ago

Dear Leahbrenna,

Thank you for selecting our hotel for your vacation and for sharing the impression of your stay at our resort.

It is for all of us such an honor and joy to read that you had and enjoyable experience with us. Our wonderful staff is always looking forward to offer services and attentions crafted to each of our guests needs. We all want you to feel as in paradise, receiving from our team a true royalty treatment. It is such an honor to hear from you that we have accomplished our purpose during your stay with us.

Once again, thank you for sharing such a lovely review and we look forward to hosting you again soon for what is sure to be another spectacular holiday.

Warm regards,

Vanessa Mercedes
Customer Care
Majestic Resorts

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