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Reviews (5 239)
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All reviewstheatre areamain poolsunwing repfoam partya la carte restaurantsnachosan ocean view roombeautiful beachpalm treesdominican republicanimation teamswim up barsaona islandpasta stationrecommend this resortbavaro beachnice resort
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Reviewed 2 weeks ago

The Vista Sol hotel was lovely. The staff were friendly, just a simple Hola and you received a smile and reply in response. You are in a Spanish speaking Country - don't be so rude to assume that everyone speaks English!

The Country is very humid and the air conditioning does sometimes smell but soon goes away with continued use.

The food at the hotel was a bit "samey" but we didn't go hungry just a note to Vista Sol chefs - please use less salt in your food - it's not needed!

The beach did have seaweed - its the sea!!! It has seaweed!!! The hotel did their best to remove the seaweed with large construction equipment and did a good job compared to other hotels on the same stretch of beach.

The drinks in all the bars were good and all tasted great. The bar staff were always busy and were quite quick at serving.

The cleaners did a great job and no complaints there at all.

We only had cause to use the reception once when the card stopped working and staff were helpful. I heard reports that the staff were not so friendly on reception and rude - we did not experience this.

We did use the gym a few times and staff were OK. Equipment good and lovely and cool in there so all good.

The best a la carte restaurant in my opinion was the Mexican and the staff were fantastic there. The pregnant lady - i'm sorry, I don't know her name, was lovely, smiley and very attentive for our large table.

If you are on the beach, you do get approached by sellers - a simple no thank you - or "no gracias" is enough - you don't get hassled at all.

Basically - to all you other complaining Americans - it's a Spanish speaking Country - at least have a go at using the language or do us all a favour and "vacation" elsewhere!

Room Tip: Choose a beach view room
  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Service
2  Thank NYC_Lover7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VistaSol_Hotels, Guest Service at Vista Sol Punta Cana, responded to this reviewResponded 5 days ago

Dear Guest,

Greetings from Vista Sol Punta Cana.

Thank you for taking the time to give us your feedback. It is very nice to read that you have a pleasant stay with us.

We hope see you again in our resort.

Best Regards,

Macarena Peña
Guest Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
12
Reviewed 2 weeks ago

The landscape of the resort was breathtaking very beautiful. The entire resort seems to cater to the Russians, and Polish People that came into the resort by the busloads. Americans are left to fend for themselves. All important information is either in Domincian or Russian, to find the american language you need to look very hard. The beach was horrible, the staff didn't speak english. The food in the buffet did not seem to be all that fresh. They have four restaurants on site, of course the American was the snack shack during the day. If you are going to call it an American BBQ aleast make an attempt to have American food options, not options that sound American with an domician spin on it. Very disappointed it in resort. Very little English speaking ppl working there, maybe train half of staff to speak English and to be nicer. Would not recommend this place to anyone, especially if you are an American. Front desk was not that informative all the options being offered to each guest. You were much better off, if you booked thru an agency or agent, if you booked yourself you were really out of luck. I would recommend this resort if you are an american... more attention paid to the Russian!!!! Maybe teach your staff a bit of English language.

Room Tip: The room was very clean, and nice. Danna the cleaning was very nice, willing to go over and beyond to help.
Stayed: June 2018, travelled with friends
Review collected in partnership with this hotel
2  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

At first I thought just me and my wife were being picky but after meeting other travelers, they all had the same impression of the food, POOR. We talked to travelers that came from all over and they agreed that the food was terrible. It was bland with no flavor or seasoning. Im talking about the food all over not just the buffet, the restaurants were poor too. If you plan on staying here stick to the Mexican restaurant, it’s the best of the worst .

Room Tip: Near the gym was nice and quiet , close acces to free WiFi and rooms seemed to be newly remodeled.
Stayed: June 2018, travelled with family
Review collected in partnership with this hotel
Thank Ryan Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

Place is beautiful but trying to commicate with staff very fusterated. People below are awesome and should train the rest of the staff to be like. At the Spa
Wilkins, awesome guy kind and helped us out a lot.
Maria, Josephine and the lady that braided my hair, excellent.

Stayed: June 2018, travelled with friends
1  Thank punkinbarry0418
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

We just returned from our trip here. The resort was not at all what we expected and neither was the beach. Our room was small, felt damp and had a musty smell. The beds were small and hard. The bathroom was beautiful though. The air didn't work great and our TV didn't work for the first 2 days. They are doing construction right next to the building we were in, so it was noisy the whole time. The beach was a huge letdown, not the clear blue pictured, in fact, it was full of seaweed. It is located between two public beaches and there are constantly people trying to sell you stuff. The pools close at 7 pm and there is not much to do after that. There were a couple of shows, but that was it. The food was terrible, the chicken was undercooked and the beef was so tough you couldn't eat it. The only air-conditioned area was our room and it was not very cool. The wifi was only available at the theater and was spotty and rarely worked. We made the most of it and enjoyed our time together, but we would NOT recommend this place. Everyone we spoke to at the resort had the same opinion. Hopefully, it will improve and others will have better experiences than ours.

  • Stayed: June 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank kparnell11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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