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Reviews (17 092)
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Reviewed 2 weeks ago

Everything was awful. The staff was extremely rude and had no customer service skills. We had metal in our food. We watched a chef use tongs for raw food and then grab cooked food with the same tongs right after
and serve it. The food areas had flies everywhere and we're breaking basically every food safety law; not keeps foods that needed refridgeration even on ice, and some heating machines didn't work either. We were checked out a day early and locked out of our room for an hour and then had the staff keep calling us telling us we were supposed to be checked out, when they finally admitted they were wrong. We had exposed wires in our bathroom shower and toilet. Most importantly, we never received an apology from the staff for any of these occurrences until we had to confront management who then made us come back and wait for over an hour on our last night, waiting for him to get back from his

  • Stayed: June 2018, travelled as a couple
    • Value
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Review collected in partnership with Barcelo Hotels & Resorts
2  Thank Allison A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Javier C, General Manager at Barcelo Bavaro Palace, responded to this reviewResponded 2 weeks ago

Dear Guest,

Thank you for having chosen Barceló Bávaro Palace for your family vacations and for taking the time to share your impressions about your stay with us.

We are sorry that your vacation did not turn out as you expected. I can assure you that it was never our intention make you felt uncomfortable or unattended, we are very sorry of not having achieved your satisfaction and we apologize if you perceived lack of attention from our part. I can assure you that it was never our intention, on the contrary our personnel is trained to accomplish our guests' requirements and needs as much as we can. We extend our sincere apologies if this was not the case.

There would be no biggest reward than to have the opportunity to welcome you and your family once again and that their last experience not be a motive not to stay with us in the future neither that you do not recommend us with your clients.

Sincerely,

Javier Cordero Gilsanz
General Manager at Barceló Bávaro Palace

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

I had a wonderful time at this hotel. All staff were nice and respectful. They would engage in conversation and took care of your needs as best as they could. Impressed with quality of rooms and other accommodations. I felt very secure and security was present but not houvering. Wonderful family time and hope to be back with entire family and recommend to friends! Wonderful adventure!

  • Stayed: May 2018, travelled with family
    • Value
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Review collected in partnership with Barcelo Hotels & Resorts
Thank pask57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Javier C, General Manager at Barcelo Bavaro Palace, responded to this reviewResponded 2 weeks ago

Dear Guest,

Thank you very much for having chosen Barceló Bávaro Palace for your vacation in Punta Cana. We appreciate the time you have taken to share this nice comment about your stay with us.

Thank you for highlighting the attention of our collaborators, we agree with you that our attentive staff plays a key role in the overall experience of our guests. The whole team works very hard to ensure that we offer a high quality service and a different and memorable experience.

Thank you very much for your comments about our service and we appreciate in fact to know that your vacation was memorable.

Sincerely,

Javier Cordero Gilsanz
General Manager at Barceló Bávaro Palace

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

I’m Expedia VIP Gold; I used to receive a littler be special treatment like a premium guest, but this time was the exception. I did not received the promised discount; the room service had a cost, so I wasn’t treating like a Premium Guest, also the staff is overambitious with the tips, I use to give tip, because a good service has to be compensated. 2 years ago I went to Mexico, Barceló Palace deluxe Riviera Maya and I have not complained about it, the service was exceptional and I was treated as Premium Guest. The last day in Punta Cana I asked for an answer and they told at the Front Desk that they have deferent rules than other Barceló. My decision to go to Barceló Palace Punta Cana was the impression about Mexico service and their special treatment with the Expedia VIP Gold.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank Adrian A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Javier C, General Manager at Barcelo Bavaro Palace, responded to this reviewResponded 2 weeks ago

Dear Guest,

Thank you for having chosen Barceló Bávaro Palace for your family vacations and for taking the time to share your impressions about your stay with us.

We are sorry that your vacation did not turn out as you expected. I can assure you that it was never our intention make you felt uncomfortable or unattended, we are very sorry of not having achieved your satisfaction and we apologize if you perceived lack of attention from our part. I can assure you that it was never our intention, on the contrary our personnel is trained to accomplish our guests' requirements and needs as much as we can. We extend our sincere apologies if this was not the case.

There would be no biggest reward than to have the opportunity to welcome you and your family once again and that their last experience not be a motive not to stay with us in the future; if you do, please do not hesitate contacting us when planning your trip, it would be our pleasure to assist you in anything you might need to make your vacation an unforgettable one.

Sincerely,

Javier Cordero Gilsanz
General Manager at Barceló Bávaro Palace

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

The resort was very big and clean. Great staff and a great family value. The downside is that the food is sub-par. If they focus on improving the quality of the food this place would be top notch. The beds were very firm so that can be an issue if you tend to like a softer bed.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank Jorge F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Javier C, General Manager at Barcelo Bavaro Palace, responded to this reviewResponded 2 weeks ago

Dear Guest,

We appreciate the time you have taken to write this positive feedback about your stay in Barceló Bávaro Palace.

It is a pleasure for us to hear that we were able to provide you a delightful stay in our resort and that we fulfilled your expectations. We are glad that all we have to offer was completely to your liking. We appreciate your observations regarding our gastronomy; be assured that we already took good note with the aim to improve all levels of quality in all aspects.

Hoping to be part of your next memories in the Dominican Caribbean, we will be waiting for your news whenever you decided to repeat your experience in our little paradise.

Best Regards,

Javier Cordero Gilsanz
General Manager at Barceló Bávaro Palace

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
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Reviewed 2 weeks ago

Huge resort! The food is very good with large varieties.
Drinks are mediocre. Overall, staff was friendly except for the ones at Hoya 19 restaurant.
Pools are well kept and clean.
Rooms are dated. Not enough activities for kids.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Javier C, General Manager at Barcelo Bavaro Palace, responded to this reviewResponded 2 weeks ago

Dear Guest,

Thank you very much for having chosen Barceló Bávaro Palace for your vacation and for taking the time to share your impressions about your stay with us.

We are glad that you enjoyed our services, pools, facilities and the compliments received by the natural beauty that surrounds us have made its unforgettable vacation.

We thank in the same way your feedback on the services that were not at your total satisfaction, such as our night entertainment among others. Your suggestions have already been transmitted to our head department, who is working on improvements. The total satisfaction of our guests is our main objective; that is why we are constantly in pursuit of excellence.

It is a pleasure to know you would stay with us in the future and be assured that we would feel great of welcoming you back in our little Caribbean paradise once you decide to return to Punta Cana.

Best Regards,

Javier Cordero Gilsanz
General Manager at Barceló Bávaro Palace

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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