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All reviews swimming pool nice hotel one night ijen crater bali island coconut trees ferry terminal nice pool resort hotel direct access to the beach the main road ketapang marlin java landscape harbour strait
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1 - 6 of 1 036 reviews
Reviewed 25 December 2020 via mobile

Stay in this hotel in Dec 2020 during covid19, this hotel has huge area and also has access to the beach event tough thr current condition of the beach not that good due to abrasions. The room quite okay but my personal opinion, i dont like the type of the tile inside the room. The view is nice, the staff were humble and helpful also the pool is nice and they have children playground. The food average, and this hotel also easy to find from the main road, the price average.

Date of stay: December 2020
Trip type: Travelled with family
Thank arieorange
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Pungky Kusuma, General Manager at Ketapang Indah Hotel, responded to this reviewResponded 26 December 2020

Dear Mr/ Ms.Ariorange,
We are happy to hear that you enjoyed most of your stay at Ketapang Indah Hotel, Banyuwangi.
We are taking into consideration regarding tile type of the room as it will need serious review from management before deciding to do something with it in the future, if necessary to do so.

Thank you for taking time to review our hotel and hope to meet you personally in your up coming visit to Banyuwangi.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2020

This hotel has potential to become one of the favorite place to stay while you visit Banyuwangi or on your way to/from Bali. Located near ferry terminal, a very perfect place to have a rest before continue your journey.
A very big complex and direct access to the beach, with a very beautiful view to Bali strait and Bali island. The problem with this hotel were : open space parking and no roof as well from the receptionist to the rooms. When we arrived, there was heavy rain for hours, so we can not go our from our room, so dark outside from our room to the front of the hotel and no staff ready to help us with the umbrella.
The breakfast was limited and had standard taste but no complaint. The price is slightly higher compare to other hotel in Banyuwangi.

Date of stay: October 2020
2  Thank fritsc71
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Pungky Kusuma, General Manager at Ketapang Indah Hotel, responded to this reviewResponded 16 December 2020

Dear Fritsc71,

We have taken your feedback into our consideration. Since then we put some additional lights on
some 'dark spots' in some areas. As a matter of fact, we provide 2 umbrellas inside each room to
anticipate rains. Our front desk staffs can be reached by dialling "0" from your room for any kind of assistance.

Thank you for reviewing our hotel and look forward to welcoming you back personally at our resort style hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2020 via mobile

Room: I was staying here for 2 nights in two different room types. The first night was in Deluxe Ocean View Room and the second night was in Deluxe Garden View Room (cheaper). They are basically the exact same room in the same "neighborhood" - only with a different view. The room was nice.

Breakfast: due to covid 19 prevention, the staff really pay attention to the detail. The first morning, they had buffet but only to be served by the waiters. We could ask what we want to eat and just wait on our table. The second morning, there were no buffet but we were able to choose their breakfast menu - as much as we wanted.
But the breakfast menu tasted so so.
The restaurants not so large but nice.

Staff: Overall the staff were friendly. But there was a very little inconvenient moment when we wanted to check in - since the Hotel was crowded that time. I think they need more Front Office staff.

Others: The special things about this hotel are the beach, the view, and the atmosphere. Their garden is just everyone's dream. By the morning you could hear the birds chirping on the coconut trees while watching the sun rises.
By the night you could see the stars shine. They also have a infinity pool with Bali Strait and West Bali Island view. Beach was great and clean with its black sands.
Parking area is large enough.

Date of stay: September 2020
Trip type: Travelled with family
Thank duduismycat
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Pungky Kusuma, General Manager at Ketapang Indah Hotel, responded to this reviewResponded 16 December 2020

Dear Ms.Duduismycat,

We would like to thank you for taking time writing feedback and comments on Ketapang Indah Hotel Banyuwangi.
Indeed, we have applied health and safety protocol tightly due to this pandemic situation. We also have added
additional frontdesk staff to tackle the situation during heavy check ins as suggested.

We're so glad you enjoyed our green lush garden, chirping birds in the morning and our black sandy beach.
Look forward to welcoming you back personally, soon.

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Reviewed 5 September 2020 via mobile

We stayed for 2 night and have a great time, the kids loved the playground and swimming pool, the wind is good, there’s a private beach connection. Breakfast was not bad, check inn and staff was good and no hustle. Very recomended

Date of stay: August 2020
Trip type: Travelled with family
1  Thank widadn
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Pungky Kusuma, General Manager at Ketapang Indah Hotel, responded to this reviewResponded 26 December 2020

Dear Mr./Ms.Widadn,
We are happy to hear that you enjoyed most of your stay with your family at Ketapang Indah Hotel Banyuwangi.
As a family resort-type hotel, we continue to upgrade or facilities in the near future to give you best experience.

Look forward to welcoming you back at Ketapang Indah Hotel, Banyuwangi.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2020

The hotel is nice and create an ambiance just like in Bali. You can find a lot of trees and near the harbor.
We stayed in this hotel for 2 days. On the first day, we arrived a bit late around 9.30, and went to room by around 10 pm. I could not find soap, shower gel, shampoo in the bathroom. So I called the reception to get the towel. But it took so long, if I remembered probably around 40 minutes and i need to follow up my request.

On the second day, it was quite number of guest. I would recommend to improve its quality of food in term of taste and readiness to prepare the tables during breakfast. Understand that it was a busy time for them in the morning but it will be even better to maintain its quality of service.

For the place is nice and strategic.

Room tip: family room is good for it's spacious
Date of stay: August 2020
    • Location
    • Cleanliness
    • Service
Thank 712samueld
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Pungky Kusuma, General Manager at Ketapang Indah Hotel, responded to this reviewResponded 26 December 2020

Dear Mr.712samueld,
Our apology for being so careless not to set up the amenity set in your bathroom properly. We have taken some
necessary actions about it to improve our services. We also have made some improvements on food quality and
restaurant set up since then as now we have moved the restaurant by the receptionist desk known as Wahoo Restaurant
to Marlin Restaurant facing the Bali Strait.

Please let us now if we could make your next stay would be much more wonderful one at Ketapang Indah Hotel, Banyuwangi.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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