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Hermann H
Johannesburg, South Africa

Fantastic overnight

5.0 of 5 bubblesReviewed 04 Apr 2019via mobile
What an amazing stay. We were the only people that night yet there seemed to be more than enough staff willing to help with all we needed. Not to far from the crater so one can easily stay at Neptune and drive into the crater for a day visit. The food was terrific and nothing was an effort. Polite and well spoken staff. We felt like Kings and Queens. Thank you to all at Neptune.
Date of stay: April 2019
Trip type: Travelled with family
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Neptune S, Director of Sales at Neptune Ngorongoro Luxury Lodge, responded to this review
Responded 03 May 2019
Dear valuable Guest,
Sunny greetings from Neptune Hotels. Thank you for your open feedback. Many thanks for letting us know your experiences. We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 20 February 2019

We booked our trip via Planet Africa Safaris which was great. On our way to the Ngorongoro Crater we stayed 2 nights at Neptune. The experience was excellent. The quality of the accomodation and the set up in hti sgotgeous valley is a pure dream. Very nice staff, food was good and innovative and drinks helped us to recover from a day in Heaven ! The hotel is very close to the entrance to the Park and I would highly recommend the location.

Date of stay: January 2019
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank stephanemonde
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Neptune S, Director of Sales at Neptune Ngorongoro Luxury Lodge, responded to this reviewResponded 26 February 2019

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
We are grateful for their interest and for their sharing suggestions for improvement with us.
Many thanks for letting us know your experiences.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2019

I normally do not do luxury hotels but this was part of my safari package. Fabulous 3 bedroom unit with deck and stunning views and great staff and food. Very close to the crater and a great swimming pool. They don't charge for drinks (they are included) and the staff are very willing to serve you.

Room tip: all the rooms look good
Date of stay: January 2019
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank bruce a
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Neptune S, Director of Sales at Neptune Ngorongoro Luxury Lodge, responded to this reviewResponded 26 February 2019

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
We are grateful for their interest and for their sharing suggestions for improvement with us.
Many thanks for letting us know your experiences.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 January 2019 via mobile

We really enjoyed the resort. It is conveniently located just outside the Ngorongoro conservation area so you only paid park fees for the days you are in while you can enjoy the lake Manyara or just enjoying the resort the other days. Excellent and accommodating hotel staff even, especially important when staying with 2 small kids.

Date of stay: October 2018
Trip type: Travelled with family
Thank Armando S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Neptune S, Director of Sales at Neptune Ngorongoro Luxury Lodge, responded to this reviewResponded 26 February 2019

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
We are grateful for their interest and for their sharing suggestions for improvement with us.
Many thanks for letting us know your experiences.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 January 2019 via mobile

I have stayed in this lovely lodge on my to Serengeti. It is a great place to stay. The rooms have all a living- and bedroom with a fireplace and at least a huge terrace with amazing view.
The atmosphere with the colonial style is very beautiful.
At nighttime the fireplaces were lit and a hot-water bag was in my bed.
I would definitely stay here again.

Date of stay: January 2019
Trip type: Travelled solo
Thank Hendrik230786
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Neptune S, Director of Sales at Neptune Ngorongoro Luxury Lodge, responded to this reviewResponded 26 January 2019

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
Many thanks for letting us know your experiences.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2019

My wife and I spent 2 nights at the Neptune Ngorongoro Luxury Lodge during our honeymoon and it was arguably the most beautiful destination we visited! The lodge overlooks a valley and has a clear view to the west for some spectacular sunsets. We watched the sunset by the pool one evening, and then on our private back porch with a glass of red wine the second night.

The lodge is extremely well kept and manicured, the staff is beyond accommodating and friendly, and the food is out of this world good! Each meal comes with a bread bowl that contains a plethora of delicious breads and treats. The rooms are spacious and gorgeous - the living room and the bedroom each have a fire place. One of the nights we asked the staff to make us a fire and it made for a perfect end to the a great day. Each night, the staff places a hot water bottle in your bed, just for extra warmth - it was a great touch! I would recommend this lodge to anybody traveling as a couple or with a family!

Date of stay: January 2019
  • Trip type: Travelled as a couple
    • Cleanliness
    • Service
Thank ChitownBen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Neptune S, Director of Sales at Neptune Ngorongoro Luxury Lodge, responded to this reviewResponded 26 January 2019

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
Many thanks for letting us know your experiences.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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