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Wilderness Safaris Bisate Lodge
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Reviews (21)
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7 - 12 of 21 reviews
Reviewed 22 January 2018

Luxurious accommodations with extremely courteous and helpful staff, host, and hostess.
The food was always fresh with varied selections. We both had a wonderful message done in our room.
The trip to the local village, that was planned by the hostess, was enlightening and a pleasure.
Suggestions about available treks were very helpful. Our clothes and shoes were cleaned and returned every morning. We couldn't have been more well cared for.

Stayed: September 2017
Thank hanna529
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WildernessSafaris, Public Relations Manager at Wilderness Safaris Bisate Lodge, responded to this reviewResponded 29 January 2018

Dear hanna529,

Aside from the area’s iconic mountain gorillas, visits to Rwanda are as much about people as they are about nature and Bisate’s location in a friendly rural area allows for ad hoc and planned interaction with the local community … whether in the fields, at their homes or in the local markets. We are thrilled to see how much you enjoyed all this time with us and our staff - we will be sure to pass on your kind words to all our staff in camp and hope you will visit us again soon.

Kind regards
Wilderness Safaris

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2018 via mobile

Went Gorilla trekking to Rwanda, landed in Kigali from the central Serengeti, stayed one night in the Hotel Serena, very nice hotel with excellent food, our guide Amos picked us up at 9.30am, took us to the Genocide Museum, very moving experience, lunch at Hotel des Mille Collines where Hotel Rwanda was filmed. A quick tour of spotless Kigali, I mean spotless, definitely one of the cleanest cities I’ve ever been in. The trip to Bisate lodge took 3 hrs, the lodge itself is spectacular, the accommodation and food excellent as was the service. The Gorilla group we were assigned to were the Hirwe group led by a Silverback, in the group were mothers and children and a young Blackback, our guide name was Bosco, he actually spoke Gorilla and often spoke calming growls and grunts at them, the experience was phenomenal and the highlight of our entire trip. There are three treks you can take,short 1-1/12 hrs, medium— up to three hours and the long - up tp 5 hrs. We found our family after 50 minutes. All in all a unforgettable experience.

Stayed: November 2017, travelled as a couple
Thank Stanley A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WildernessSafaris, Public Relations Manager at Wilderness Safaris Bisate Lodge, responded to this reviewResponded 10 January 2018

Dear Stanley,

Twelve habituated groups can be tracked and observed in the Volcanoes National Park. While tracking expeditions do not necessarily cover enormous distances, they can range in length from 1-8 km (0.5-5 miles) over very steep country at high altitudes. The undergrowth can be thick, the ground beneath muddy, and, including the time spent with a gorilla group, excursions can last between 2 and 8 hours. We are delighted to hear how much you enjoyed this part of your stay with us as well as the other adventures you took part in. Kigali, Rwanda’s capital, is often lauded as “Africa’s cleanest city”. The country’s 2008 ban on non-biodegradable plastic is often mentioned as a cause. Another is that on the last Saturday of every month, people across the country commit time to projects aimed at improving the country’s public spaces, in a mandatory practice called Umuganda—loosely translated as “coming together to achieve a common purpose”. We encourage all our guests to enjoy some time in Kigali to witness this great city and its people before they come through to our beautiful Bisate.

Kind regards
Wilderness Safaris

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Reviewed 26 December 2017 via mobile

Bisate lodge is a gem nested inside the Virunga Park and every single detail of your stay is taken care of. Upon my arrival, I was greeted by Ingrid and her staff, they were singing under the rain. It was surreal. I immediately felt at home in my - rather big- villa. With a fire place warming the entire bungalow, I took a bath watching the sun set over the Bisoke. The view is simply stunning. My walk to dinner was charming, greeted by staff who were chatting with as we climbed the stairs. If you love african décor and architecture, you will have to pause often. It is beautiful. As a vegan, I thoroughly enjoyed by 5* dinner and the homely feeling. I was traveling solo but stayed late at night with all the guests, Ingrid and Rob around the fireplace.
I spent only a night and do encourage guests to stay at least three days. Few things on Earth top the gorilla trekking experience couple with a stay at Bisate Lodge. Before leaving, I stopped by the education center and chatted with the locals, some of whom work at the lodge. It is truly possible to do impactful work (for the community, for the environment, for the conservation of mountain gorillas) by crafting very exclusive experiences for customers. Bisate ( which is part of Rwanda’s high end tourism strategy) is showing the way. A memorable stay.

Stayed: December 2017, travelled solo
2  Thank Jeanine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WildernessSafaris, Manager at Wilderness Safaris Bisate Lodge, responded to this reviewResponded 29 December 2017

Dear Jeanine,

Well - "Outstanding and beyond" is as a good a review as one can get! Thank you so much for taking the time to share your thoughts on your recent visit to Bisate Lodge. Although you were only there for one night, we are delighted that the overall experience - the camp, the staff, the food, the community, the gorillas and the country - made such an impression on you. We are very proud of what we have achieved thus far and certainly hope to keep improving on that day by day. We will be sure to share this feedback with the passionate team on the ground, and hope you will be able to return for a longer stay in the future...

Warm regards
Wilderness Safaris

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Reviewed 4 December 2017

My wife and I made another trip to Rwanda, and to bring our closest friends to have a life changing experience. Rwanda is a very special country, and sitting with the mountain gorillas is moving, and really gives you a moment to pause. However, Rwanda has made great strides over the last decade, and the ride to Ruhengeri was easier. But as you came through the town and drove you saw on the left hand side, set into the mountains these beautiful buildings which were Bisate. We were luck to be at the lodge when it was officially opened by the President, and the fantastic meeting at the entry to the park where some baby gorillas were named were beyond belief. Now, the setting for the lodge is beautiful, and the individual buildings, constructed by an architect who used the history of Rwandan buildings was lovely. You are greeted by a Dutch couple who run the lodge for Wilderness Safaris, and are attentive to the guests every request. The Food is good, and will get better as the South African Chef helps the Rwandans how to cook for the lodges clientele. The rooms in the separate huts are comfortable, well appointed, and delightful. However, for people coming from sea level, the height of the lodge is significant, so for most people the walk to the sleeping facilities may be difficult, and should be taken slowly, and, it is no shame to use a walking stick.Again, Rwanda is a very special place, with a history of genocide that has actually been addressed. You do not see older people, because they died nearly a quarter of century ago. But, sitting with the gorillas is special, and being in the Bisate lodge makes this journey fantastic.

Room Tip: Take the walk into the village, and bring a wool sweater and jacket for the evening, and be careful about alcohol intake at this elevation.
  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Gerald D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WildernessSafaris, Public Relations Manager at Wilderness Safaris Bisate Lodge, responded to this reviewResponded 7 December 2017

Dear Gerald,

Thank you for bringing up the concerns of the change in altitude. This can be troublesome for some people but thankfully all are staff have been trained in being able to recognise and treat this (with traditional and conventional methods in camp that will ease symptoms) should our guests have problems. Travellers going from lower altitude or sea level to higher elevations such as Bisate Lodge may suddenly experience shortness of breath, fatigue, headaches, nausea, and other symptoms resembling flu. This condition, called acute mountain sickness (AMS), is the most common type of altitude sickness. It can occur at elevations as low as 1 500 metres (5 000 feet), where it is likely to last only a day or so, but is more common above 2 400 metres (8 000 feet). At elevations over 3 050 metres (10 000 feet), three out of four people will have symptoms.

We hope you will all visit us again soon, we will have your walking stick waiting for you.
Wilderness Safaris

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Reviewed 7 November 2017

From the moment you spot this place on the hillside, you are captivated. Ingrid, the camp manager makes you feel right at home for your stay. The lodge itself is luxury at its finest. All the staff were amazing and so accommodating. The food is beyond amazing and the room was one of the most amazing places I have ever stayed. Once you are finished with your gorilla trek, you don't want to leave the lodge. The massages they offer are second to none! Honestly I have never had a better head and neck massage. My only complaint is I couldn't stay longer. We loved this place.

Room Tip: Ha this is funny. There are no bad rooms in this place.
  • Stayed: September 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Kathrin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WildernessSafaris, Public Relations Manager at Wilderness Safaris Bisate Lodge, responded to this reviewResponded 14 November 2017

Thank you Kathrin for your wonderful review, we will be sure to pass on your kind words to Ingrid and the entire fabulous team at Bisate. We are thrilled to see how much you enjoyed your stay with us and your time trekking after the gorillas - the only way to finish this off is with a calm relaxing massage. This is a dire complaint in deed, luckily we have an easy solution ... you will have to come back to visit us, sooner rather than later we hope.

Thank you again
Wilderness Safaris

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