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Review of Diggers Inn
4.0 of 5 bubblesReviewed 02 Jun 2024
We drove up and down the busy streets of Francistown to find the hotel, in a shopping centre, of all places. Some brown signage would be a huge advantage. The hotel had its own secure parking area with security guards which was fantastic. Our room was on the first floor. Didn't hear road noise and slept well. This was the closest we got to a typical hotel. Dinner was available at a nearby restaurant upstairs in the shopping centre, part of the hotel, and a good breakfast choice was available at a coffee shop, also part of the group. Next time have to fit a coffee and cake stop in here!
Date of stay: July 2023
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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1 - 6 of 91 reviews
Reviewed 17 February 2024

Note booked 2 rooms.
Upon arriving the front desk couldn't find our reservation.
Eventually that was sorted.
When we got to our rooms, there were no towels.
However the rooms themselves were clean and comfortable.

At breakfast we the food was good, however we had to follow up to ask for our drinks, which only ended up arriving after we finished eating even though we ordered drinks before the food.

We had asked for late check out and to keep our luggage in 1 of the rooms.
After moving everything to one room and going downstairs we got asked to move our luggage to the other room as they had a check in, which was a little inconvenient but we did so and carried on with our day, upon arriving back before the scheduled check out time we go to the room to find all our belongings were gone.
Went back to the front desk and they didn't know were our belongings were.
To find out house keeping moved everything back to the original room.

When asking to speak to the manager and voicing our concerns, we got a less then interested apology until we said our reviews off our stay would reflect to which his attitude then changed.

The internet was also sub par.

The lodge itself, we nice and affordable, however the staff have some way to go.

Date of stay: February 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank U443ECtonyg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 July 2023 via mobile

What an amazing Hotel after a long drive from Kasane . Kimberley was tremendous and added a really happy touch to our trip . The food at the Grill was also fantastic.the rooms were nice and big with comfortable king size beds and the breakfast room was also great

Date of stay: July 2023
Trip type: Travelled with friends
Thank 0MaxR
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 March 2023 via mobile

I had a great stay and the Receptionist showed me ways on how to properly make a booking cause most the times these apps don't actually state facts ..Other than the power outage we had a great stay and the room was perfect and beyond our imagination ❤️☺️

Room tip: Always make sure you make a call to confirm the exact room you have booked for.
Date of stay: February 2023
Trip type: Travelled as a couple
Thank SaucyTraveler16
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 November 2022

The room was nice however upon arriving the bed was not made and someone came to install DSTv shortly after I entered the room. On the 3rd day after being moved to a new room I had another technician disturb me to do something with the Tv. On this occasion housekeeping opened the door without invite.

Generally, just poor consideration and quite noisy from the inside and out.

Date of stay: November 2022
Trip type: Travelled solo
Thank Explorer40543955665
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 September 2022 via mobile

Decent hotel with clean beds, hot showers, and great food in the upstairs grill house. What absolutely spoiled our stay was having the drinks bill magically increased on our dinner tab! All seven of us had a few beers before and with dinner and were all quite sober. So we were quite surprised to see over 60 alcoholic drinks on our bill between seven, nearly 9 drinks each! We each had a large main course and shared starters, so would have been physically impossible to fit that many drinks in our system!

Unfortunately we had already paid our bill before checking the details. When confronted our waiter stammered and couldn't make eye contact with any of our team. We demanded to see the manager who eventually arrived. After being asked if he thought it possible that we had each consumed 9 drinks a piece, he just laughed and looked at us condescendingly and said yes. After waiting for over 20 minutes we grew tired of them and left.

Surprisingly, the manager then came to knock on the door of one of our team and said upon doing stocktake it appeared that there were an extra 8 beers in stock, and that we would be refunded for them.

Absolutely a hugely disappointing end to our trip to have the staff attempt to rip us off. Be warned if you come here in a large group, you WILL be taken advantage of.

Room tip: Watch the number of drinks ordered, the waiters will try and add extra drinks!
Date of stay: September 2022
Trip type: Travelled with friends
1  Thank Gareth R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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